No, it's not normal, but it has to do with your PT HUD setup and not the catcher. Maybe you deleted the main one for tournaments, or something for the main screens was removed. Try switching to a different HUD when you're on MTT's, or setting up your own in the HUD config area of PT and then selecting it when you're on the table.

As far as wins, any data that's not present as far as result needs to be manually entered. S&G's is all automatic and will be entered when you finish. MTT's it can't always get this data, but we've been working on a work around to try and get this info.

Awesome. So from here:
C:\Program Files (x86)\Ace Poker Solutions\Bovada Card Catcher

Grab: bcc.log and send it here:
http://www.acepokersolutions.com/ind...ompage/contact

PT4 missed a hand, showed this error:

04:22:55 pm: Error: PokerStars: Invalid pot size/winnings for hand #3143698721 (calculated pot: $236.00; reported winnings: $353.00) (Hand #3143698721)

Any ideas on a fix?

Btw can I convert/import all the hands on the next day using converter, so that every hand that got an error/got missed will be included in my database?

More errors/missed hands:

05:42:20 pm: Error: PokerStars: Invalid flop line encountered: *** FLOP *** [] (Hand #3143717906) (Hand #3143717906)
05:43:43 pm: Error: PokerStars: Invalid flop line encountered: *** FLOP *** [] (Hand #3143718315) (Hand #3143718315)
05:45:19 pm: Error: PokerStars: Invalid flop line encountered: *** FLOP *** [] (Hand #3143718636) (Hand #3143718636)
05:46:20 pm: Error: PokerStars: Invalid flop line encountered: *** FLOP *** [] (Hand #3143719080) (Hand #3143719080)

Don't get me wrong, I love the idea of using PT4 or HM2 on bodog, but I'd like to lose as little hands as possible.

As an alternative, I guess I can have a separate database that I'll only import exported hands and not real time. What do you think?

What version are you running? Something doesn't look correct if it's not getting your flop hands.

The error rate for cash games is almost null now. Does anyone else have any issues w/ cash games? I play regularly, I don't have any errors. We run large samples, and have beta testers, and no one is having errors or problems w/ cash games.

The only remaining issue is on some MTT spots. But the error rate is extremely low, something like .0004%.

But yes, you can convert and import them into a separate database. But I think something else is going on w/ your missed hands issue. I've never seen it do that before.

v.2.05.2, I'm currently on Trial Mode. Tell me if you need any other info from me, would love to solve this issue and use your product.

You can send your bcc.log file to our support department. The file is in the card catcher directory (C:\Program Files (x86)\Ace Poker Solutions\Bovada Card Catcher). Keep in mind, if you close the bovada client, and don't close the catcher, then there could be issues. The version you have should auto close the catcher if you close the bovada client, but just in case. But yes, send that log and then we'd know what's going on because you shouldn't be missing hands. Something else is happening there.

I think you might have nailed it. I did close the client and didn't close the catcher. ...but auto closing doesn't seem to work for me, tested just now.

Hmm... yeah, then you just need to be careful to shut it down in between sessions because the bovada client changes the stream data each time it's opened, and the catcher won't bet able to get the new data.

What OS are you running, because the version you have should close the catcher when the bovada client is closed. Is it bodog or bovada you're playing on? Thanks.

I think this was answered before but i am using the trial and during install it asks which database to choose. You can pick PT4 or HM2. I chose PT4 and everything works great. But i would like to try it out with Holdem Manager 2 and see how it works. I did not see an option in the settings to switch to Holdem Manager 2.
How would I go about using this software with both PT4 and HM2?
This is possible right?
I am buying it regardless as well as the converter. Will I get a discount emailed after purchasing the converter for the catcher?
Thanks.
Its great software.

Edit: would i change something in the config file?
What would i put for holdem manager?
And can i just change it whenever I change between the two?

I'm running windows 7. Fwiw I'm also using StackAndTile, table size 641x511. I'm playing on Bodog. Wrote additional emails to support 2 days ago, support said that the issue got forwarded to developers. Thats about it.

Yes, you'd put false. I guess we'll add that in settings at some point, but that's what you'd change to switch it back to hm2.

And yes, if you purchase one, you'll get a coupon code for the other in your inbox.

Ok, thanks. Well, as far as I was told at end of day Friday they were able to re-produce it. I was told that the bovada update a couple of weeks ago, I guess changed the header on how an ante was read right after a break. So interestingly in PT4 it causes and error, but only sometimes, and Hm2 it's fine. The catcher never stops catching, but it writes those incorrect hands for some reason. You can shut it down, and then re-open and it will correct itself. The good news is it's fixable, and they figured it out so I'd expect an update early this week to address it.

Got a few errors already today on 5.2. Here's a link to the BCC.log and HHs:

http://www.filedropper.com/handhistories

Ok, thanks. I appreciate that. Yes, this looks related to the above MTT known issue. I'll pass this along as well. I know the developers are close to resolving this.

Whatever changes pokerstars makes will effect us on Bovada since the hands are imported as pokerstars hands right?
This kinda sucks.
I like color coding vpip to have 4 color ranges.
Now only three will be possible right?
Its not so bad but is there a way around this?
I like colors.

note caddy doesnt seem to be working either, is there a way to change the site (PS) it saves the HH files to something else?

Some notecaddy rules were changed to comply with stars new rules they put into place friday. But yes, we're going to look into other work arounds for this. We knew something was coming, but we didn't know exactly what.

For now, the work around, if you don't play on PS is just don't update to the latest HM2/PT4.

I play cash and had problems with cash hands. But here's additional info I managed to notice: my "flop" errors occur only on FULL RING tables. Maybe it'll help to replicate/solve these problems. And some big multiway pots on SH tables were also with errors.

As of now I'm keeping two databases, one with card catcher and one with converter. Will compare at the end of the month.

The developers are looking at your issue. The problem is, we have no one else having this kind of problem, so we're trying to sort through the info you did send to resolve it. The main issue you sent though I thought, unless I'm mistaken though was from tournaments. I do the same kind of comparisons on my system and have had exact numbers, but I pretty much only play cash games (SH and occasional FR). You're obviously not going to have exact right now with the problem you're having. But they are working on it.

Has anyone ever came up with a way to get the catcher to actually track your wins and losses correctly? The HUD seems to work well enough most of the time now, but my results are always wrong.

What games are you talking about again. PLO? If you're getting any error hands, please send them to us. I know no-limit holdem is working great. PLO has a ton of MW all-ins that a new post and all-in or anything could be missed. There's obviously a lot of combinations of things that can happen. So anything you get, please send and we'll address it. We've obviously tried to cover all scenarios we've seen or could think of. It only takes on error to throw all your data off though.

It's more accurate when I play 6 max, but HU is always way off. My 6 max play is almost all PLO and my HU play is both.

Yeah, HU's there's still going to miss the first hand sometimes. We're still working on a work around for that. It's a beginning stack size issue that isn't a concern when you can get any data from an active table. Obviously you don't have that HU's. But they are working on it. If you get any error hands though, please send them to support because the guys can fix them pretty quickly.

There seems to be an error when using the Catcher / HUD on any table with a name that consists of three words. The HUD doesn't show up at all for me on these tables. Works without issue on others. Thank you.