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Old 04-18-2021, 02:00 PM   #5501
FreakDaddy
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Re: Ignition/Bodog Poker Card Catcher HUD

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Originally Posted by phoebe123 View Post
ive literally never loaded more than one table at a time. I also never leave the app running.

It only seems to happen while I'm both running zone and regular tables simultaneously.

Ill make sure to make a log next time the issue happens
Ok, yes please. I'd need to see it. Development tried to re-produce w/o success and support says we don't have any tickets w/ the same issue. So we'd need to see a log. ty!
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Old 04-19-2021, 04:51 PM   #5502
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Re: Ignition/Bodog Poker Card Catcher HUD

Having issue where the amount won is incorrect when I win a hand without a showdown. Ex: in 25nl if the small blind calls .25 and i check in the big blind then win the hand on the flop with a .25 bet, it shows my net won as .07 instead of .22. I'm using bovada and hm2.
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Old 04-20-2021, 06:36 PM   #5503
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Re: Ignition/Bodog Poker Card Catcher HUD

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Having issue where the amount won is incorrect when I win a hand without a showdown. Ex: in 25nl if the small blind calls .25 and i check in the big blind then win the hand on the flop with a .25 bet, it shows my net won as .07 instead of .22. I'm using bovada and hm2.
What version are you using? This should have been resolved in recent updates.
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Old 04-21-2021, 05:08 PM   #5504
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Re: Ignition/Bodog Poker Card Catcher HUD

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Originally Posted by FreakDaddy View Post
What version are you using? This should have been resolved in recent updates.
v.2.15.4
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Old 04-23-2021, 11:04 AM   #5505
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Re: Ignition/Bodog Poker Card Catcher HUD

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Originally Posted by uncdabest View Post
v.2.15.4
Can you export one of those hands then please and e-mail it to support. I'll have a developer take a look. ty.
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Old 04-28-2021, 02:46 PM   #5506
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Re: Ignition/Bodog Poker Card Catcher HUD

card catcher isnt getting hands on zone poker anymore. yes I have the newest version of icc and open 1 table after another

Last edited by koerck88; 04-28-2021 at 03:12 PM.
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Old 04-29-2021, 11:50 AM   #5507
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Re: Ignition/Bodog Poker Card Catcher HUD

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card catcher isnt getting hands on zone poker anymore. yes I have the newest version of icc and open 1 table after another
There's been no updates and it works fine by all reports. Try and reboot and try again.
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Old 05-31-2021, 11:12 PM   #5508
Nxay09
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Re: Ignition/Bodog Poker Card Catcher HUD

Trying to register on my new computer but it wont accept my serial key. l do i need to buy a new license?
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Old 06-02-2021, 04:25 PM   #5509
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Re: Ignition/Bodog Poker Card Catcher HUD

continues to be hit and miss with zone/any time I even mix limits.

Log sent to support
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Old 06-03-2021, 08:36 AM   #5510
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Re: Ignition/Bodog Poker Card Catcher HUD

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Originally Posted by Nxay09 View Post
Trying to register on my new computer but it wont accept my serial key. l do i need to buy a new license?
You just need to reset your serial key then register.
https://www.acepokersolutions.com/software-reset/
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Old 06-04-2021, 12:20 AM   #5511
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Re: Ignition/Bodog Poker Card Catcher HUD

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Originally Posted by koerck88 View Post
card catcher isnt getting hands on zone poker anymore. yes I have the newest version of icc and open 1 table after another

Has been hit or miss for me too with zone. Works one session and not the next. :/
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Old 06-04-2021, 01:07 PM   #5512
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Re: Ignition/Bodog Poker Card Catcher HUD

I am trying to renew my license but when I go to the website I keep getting a 'Page not Found' when I follow the link to the renew page.
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Old 06-04-2021, 01:53 PM   #5513
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Re: Ignition/Bodog Poker Card Catcher HUD

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Originally Posted by BETHERE View Post
Has been hit or miss for me too with zone. Works one session and not the next. :/
Reboot. Make sure you're loading one zone table, then the next. People sometimes do the max (2 tables) loading at the same time and if you do that, it will not work consistently.
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Old 06-04-2021, 01:58 PM   #5514
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Re: Ignition/Bodog Poker Card Catcher HUD

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Originally Posted by Mythranite View Post
I am trying to renew my license but when I go to the website I keep getting a 'Page not Found' when I follow the link to the renew page.
You probably have old cached renewal page. We updated the site and server last week. If you contact support they can give you the new link or you can enter your license on this page to renew:

https://acepokersolutions.com/serial-renewal/
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Old 06-05-2021, 05:04 PM   #5515
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Re: Ignition/Bodog Poker Card Catcher HUD

Zone still not working even if "load one table at a time". I sent a log to support.
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Old 06-06-2021, 12:37 PM   #5516
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Re: Ignition/Bodog Poker Card Catcher HUD

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Originally Posted by BETHERE View Post
Zone still not working even if "load one table at a time". I sent a log to support.
Ok, ty. I'll have someone check the log monday when the dev team is in. I ran several sessions, stopping and starting it myself w/o issue so I can't re-produce. I think if it was a consistent issue we'd have tons of reports of it, so not sure what's up but the log should provide some clarity.
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Old 06-08-2021, 12:27 PM   #5517
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Re: Ignition/Bodog Poker Card Catcher HUD

Yeah, it's getting borderline unusable. Mostly just not working with zone whatsoever. It's clearly not an isolated issue as many people are posting here with the same problems.



Just to clarify there isn't something that we are all missing, the steps we need to take are as follows:

1) open card catcher/HM before opening the poker client
2) "stop catching" on both ICC/HM before loading the client
3) open the client
4) select "start catching" for both ICC/HM
5) open zone tables 1 at a time

is there something incorrect about this sequence, or another step im missing?

Last edited by phoebe123; 06-08-2021 at 12:52 PM.
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Old 06-09-2021, 12:45 PM   #5518
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Re: Ignition/Bodog Poker Card Catcher HUD

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Originally Posted by phoebe123 View Post
Yeah, it's getting borderline unusable. Mostly just not working with zone whatsoever. It's clearly not an isolated issue as many people are posting here with the same problems.



Just to clarify there isn't something that we are all missing, the steps we need to take are as follows:

1) open card catcher/HM before opening the poker client
2) "stop catching" on both ICC/HM before loading the client
3) open the client
4) select "start catching" for both ICC/HM
5) open zone tables 1 at a time

is there something incorrect about this sequence, or another step im missing?
Yup.... and a developer just talked to me about this. Yeah, you can't click stop on the catcher, that's why it's not working. You need to just load it up first, then the client, never click stop. The catcher needs to be open and running when you load the poker client otherwise it will be unstable.
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Old 06-10-2021, 01:44 AM   #5519
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Re: Ignition/Bodog Poker Card Catcher HUD

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Originally Posted by FreakDaddy View Post
Yup.... and a developer just talked to me about this. Yeah, you can't click stop on the catcher, that's why it's not working. You need to just load it up first, then the client, never click stop. The catcher needs to be open and running when you load the poker client otherwise it will be unstable.
Which version has this been working for, cause i cant get it to work at all with zone and pt4.

I open the card catcher v.2.15.5, it starts catching automatically, open pt4, click start getting hands on pt4, open ignition, load 1 zone table, doesnt work.

I open pt4, click start getting hands on pt4, open the card catcher, starts catching automatically, open ignition, load 1 zone table, doesnt work.

I've tried every combo with no luck.
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Old 06-10-2021, 02:56 AM   #5520
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Re: Ignition/Bodog Poker Card Catcher HUD

Reg tables working for me , zone it doesnt detect any hands after trying a bunch of diff combos of opening programs etc (and only opening one table at a time)

Yesterday zone randomly worked and then back to not working again today for me
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Old 06-10-2021, 12:59 PM   #5521
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Re: Ignition/Bodog Poker Card Catcher HUD

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Originally Posted by FreakDaddy View Post
Yup.... and a developer just talked to me about this. Yeah, you can't click stop on the catcher, that's why it's not working. You need to just load it up first, then the client, never click stop. The catcher needs to be open and running when you load the poker client otherwise it will be unstable.
tried it this way last two days, hasnt worked. Hasnt caught hands for me for days now. logs sent again to support.
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Old 06-10-2021, 01:07 PM   #5522
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Re: Ignition/Bodog Poker Card Catcher HUD

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Originally Posted by Bucs1 View Post
Which version has this been working for, cause i cant get it to work at all with zone and pt4.

I open the card catcher v.2.15.5, it starts catching automatically, open pt4, click start getting hands on pt4, open ignition, load 1 zone table, doesnt work.

I open pt4, click start getting hands on pt4, open the card catcher, starts catching automatically, open ignition, load 1 zone table, doesnt work.

I've tried every combo with no luck.
Yes, that's the latest version. You need to disable Pt4's catcher if you want to use ICC. It's probably causing conflicts for you.
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Old 06-10-2021, 01:08 PM   #5523
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Re: Ignition/Bodog Poker Card Catcher HUD

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Originally Posted by TreadLightly View Post
Reg tables working for me , zone it doesnt detect any hands after trying a bunch of diff combos of opening programs etc (and only opening one table at a time)

Yesterday zone randomly worked and then back to not working again today for me
You can send a log, but this is the same catcher we use in Drivehud 1 and 2 as well and there's zero issues with it. Nothing has changed on the site.
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Old 06-10-2021, 01:09 PM   #5524
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Re: Ignition/Bodog Poker Card Catcher HUD

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tried it this way last two days, hasnt worked. Hasnt caught hands for me for days now. logs sent again to support.
The log you sent had you stopping the catcher after you had the poker client open. You also said this in the above post. Reboot. Load ICC first, don't ever click stop.
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Old 06-10-2021, 01:14 PM   #5525
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Re: Ignition/Bodog Poker Card Catcher HUD

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tried it this way last two days, hasnt worked. Hasnt caught hands for me for days now. logs sent again to support.
I'll have someone check your new log, but the last one you sent ICC was stopped when the poker client was loaded.
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