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Old 02-21-2020, 05:52 PM   #5026
yukoncpa
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Re: Ignition/Bodog Poker Card Catcher HUD

When I try to download this newest version of CC I get this error message:
Setup was unable to create the directory C:\ etcetera

Error 5 Access is denied
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Old 02-21-2020, 08:13 PM   #5027
Billy723
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Re: Ignition/Bodog Poker Card Catcher HUD

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Originally Posted by FreakDaddy View Post
It's not the catcher because people have replicated without anything running, it just increased the likelihood it will happen a lot, but we know why it's happening and we have a way to address it. The team has been looking at this for the past couple of days. I'm hoping we have a build today. I'll let you guys know.
Fair enough, but I can only speak of my experience on my brand new PC. I'm getting no crashes from the Ignition client until I launch ICC. I can recreate it every time by just opening up Ignition client with ICC running and it will crash after opening up several MTT lobbies.

I try downloading you're new Beta version and see what happens tonight. Ty
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Old 02-22-2020, 02:10 AM   #5028
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Re: Ignition/Bodog Poker Card Catcher HUD

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Originally Posted by FreakDaddy View Post
Ignition Card Catcher Beta Update - V2.14.2

https://acepokersolutions.com/poker-...up_v2.14.2.exe

- Fix for MTT lobby crashes
- Fix for auto poker client launcher
This Beta is working perfect for me tonight, no more crashes at all. Tyvm!
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Old 02-22-2020, 03:11 AM   #5029
yukoncpa
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Re: Ignition/Bodog Poker Card Catcher HUD

Quote:
Originally Posted by yukoncpa View Post
When I try to download this newest version of CC I get this error message:
Setup was unable to create the directory C:\ etcetera

Error 5 Access is denied
Works fine now.
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Old 02-22-2020, 01:12 PM   #5030
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Re: Ignition/Bodog Poker Card Catcher HUD

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Originally Posted by Billy723 View Post
This Beta is working perfect for me tonight, no more crashes at all. Tyvm!
Cool.... thanks for the feedback.
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Old 02-24-2020, 04:10 AM   #5031
Harambee
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Re: Ignition/Bodog Poker Card Catcher HUD

No dramas whatsoever today. Thanks a lot!
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Old 02-24-2020, 06:59 PM   #5032
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Re: Ignition/Bodog Poker Card Catcher HUD

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No dramas whatsoever today. Thanks a lot!
Appreciate the feedback.
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Old 02-25-2020, 08:24 PM   #5033
laggish625
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Re: Ignition/Bodog Poker Card Catcher HUD

Got the updated ICC. Worked fine for a few days. Ignition updated again today for some reason and crashes are back.
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Old 02-26-2020, 02:02 PM   #5034
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Re: Ignition/Bodog Poker Card Catcher HUD

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Originally Posted by laggish625 View Post
Got the updated ICC. Worked fine for a few days. Ignition updated again today for some reason and crashes are back.
We haven't had any reports of crashes and the update they did works still with the latest build. I'd reboot and see if it's working ok, and if not then close ignition and re-install ICC once again.

There is an outstanding issue with 6-max tables are detected as 9-max sometimes, and that has been fixed and will be released today.
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Old 02-26-2020, 03:04 PM   #5035
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Re: Ignition/Bodog Poker Card Catcher HUD

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Originally Posted by FreakDaddy View Post
We haven't had any reports of crashes and the update they did works still with the latest build. I'd reboot and see if it's working ok, and if not then close ignition and re-install ICC once again.

There is an outstanding issue with 6-max tables are detected as 9-max sometimes, and that has been fixed and will be released today.
Weird. I havent had that issue even once with it recognizing as 9-max. It does appear to only freeze (and not always completely crash) when I close out a table.........and have money in the pot. lol
Thanks though, Ill try re installing it and see what happens.
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Old 02-27-2020, 12:45 PM   #5036
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Re: Ignition/Bodog Poker Card Catcher HUD

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Originally Posted by laggish625 View Post
Weird. I havent had that issue even once with it recognizing as 9-max. It does appear to only freeze (and not always completely crash) when I close out a table.........and have money in the pot. lol
Thanks though, Ill try re installing it and see what happens.
Yeah sorry, that issue was just related to Drivehud with Ignition only.

It sounds like you probably had ICC open and updated ignition. I'd re-install ignition with nothing open. Then make sure ignition is closed and re-install the card catcher, and then you should be good. We have zero crash reports on any forums or support that I've heard of. All feedback has been that any crashes from the first update are now gone.

If you're still having and issue, then click on settings in the card catcher, and click create log. Send that .zip file to support and we can check it out for you.
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Old 02-27-2020, 09:00 PM   #5037
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Re: Ignition/Bodog Poker Card Catcher HUD

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Originally Posted by laggish625 View Post
Got the updated ICC. Worked fine for a few days. Ignition updated again today for some reason and crashes are back.
Crashin and Bashin here
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Old 02-28-2020, 01:22 PM   #5038
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Re: Ignition/Bodog Poker Card Catcher HUD

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Originally Posted by coolscreenname1231 View Post
Crashin and Bashin here
Update to the latest build. Reboot. You'll be fine.

http://acepokersolutions.com/poker-s...cher-Setup.exe
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Old 02-29-2020, 09:50 AM   #5039
Okra Winfrey
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Re: Ignition/Bodog Poker Card Catcher HUD

can you clarify v.2.14.3 is the latest version?
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Old 02-29-2020, 05:58 PM   #5040
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Re: Ignition/Bodog Poker Card Catcher HUD

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Originally Posted by FreakDaddy View Post
Update to the latest build. Reboot. You'll be fine.

http://acepokersolutions.com/poker-s...cher-Setup.exe
Can you tell us what fixes this update address?

I'm hesitate to update from the beta 2.14.2 as it's working perfectly for me over several MTT sessions this week. Thanks
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Old 03-01-2020, 01:54 PM   #5041
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Re: Ignition/Bodog Poker Card Catcher HUD

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Originally Posted by Okra Winfrey View Post
can you clarify v.2.14.3 is the latest version?
Yes, that's the latest version.
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Old 03-01-2020, 02:36 PM   #5042
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Re: Ignition/Bodog Poker Card Catcher HUD

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Originally Posted by Billy723 View Post
Can you tell us what fixes this update address?

I'm hesitate to update from the beta 2.14.2 as it's working perfectly for me over several MTT sessions this week. Thanks
It has improved windows detection logic, on slow system ICC couldn't detect main process, so it couldn't track windows with tables.

If you're not seeing an issue, you can stick with your version, but also if you do upgrade, it's easy to downgrade at any time.
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Old 03-04-2020, 11:39 AM   #5043
EmilioChekshevez
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Re: Ignition/Bodog Poker Card Catcher HUD

Pardon me I dont know much about this stuff, but is it possible ICC is the cause of this error message?


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Old 03-05-2020, 03:08 PM   #5044
CuRlZ2Fr3$h4u
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Re: Ignition/Bodog Poker Card Catcher HUD

I have a problem using this program everything runs fine but when Iím on the tables and hud shows up I cant rearrange the hud on the players on right like when drag the hud to put them on the correct players it wonít let me put the ones on the right side they either show half or disappear even if I maximize the screen does anybody else have this problem?
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Old 03-06-2020, 04:07 PM   #5045
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Re: Ignition/Bodog Poker Card Catcher HUD

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Originally Posted by EmilioChekshevez View Post
Pardon me I dont know much about this stuff, but is it possible ICC is the cause of this error message?
No. You need to disable the grabber that is in PT4.
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Old 03-06-2020, 04:09 PM   #5046
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Re: Ignition/Bodog Poker Card Catcher HUD

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Originally Posted by CuRlZ2Fr3$h4u View Post
I have a problem using this program everything runs fine but when Iím on the tables and hud shows up I cant rearrange the hud on the players on right like when drag the hud to put them on the correct players it wonít let me put the ones on the right side they either show half or disappear even if I maximize the screen does anybody else have this problem?
We don't control the HUD, just write the files so the HUD you're using can import them and launch their HUD. Maybe check your font size settings in windows. If it's over 100%, reduce it. If all else fails contact support for the database you're using.
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Old 03-06-2020, 11:09 PM   #5047
SJM3000
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Re: Ignition/Bodog Poker Card Catcher HUD

I play $200 turbo 6 max sngs on bovada. When I catch the sngs with card catcher the payouts are wrong in pokertracker. The same tournaments with the same tournament description have the correct payouts when I download them, convert them with the ignition hand converter, and load them into poker tracker. Any idea why the payouts would be wrong with the card catcher?
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Old 03-07-2020, 12:37 AM   #5048
Billy723
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Re: Ignition/Bodog Poker Card Catcher HUD

Quote:
Originally Posted by FreakDaddy View Post
It has improved windows detection logic, on slow system ICC couldn't detect main process, so it couldn't track windows with tables.



If you're not seeing an issue, you can stick with your version, but also if you do upgrade, it's easy to downgrade at any time.
Ok, thanks. I'm still going good without any crashes.

I am running into another issue tonight where my HUD doesn't load on my 6th MTT table after a rebuy. I can see all 6 tables in ICC, but no stats on the 6th table. It ended up happen for my 5th table aswell after a rebuy.

Does this newer version fix this issue?
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Old 03-07-2020, 11:39 AM   #5049
dont3betme
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Re: Ignition/Bodog Poker Card Catcher HUD

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Originally Posted by Billy723 View Post
Ok, thanks. I'm still going good without any crashes.

I am running into another issue tonight where my HUD doesn't load on my 6th MTT table after a rebuy. I can see all 6 tables in ICC, but no stats on the 6th table. It ended up happen for my 5th table aswell after a rebuy.

Does this newer version fix this issue?
i have the same issue sometimes with cash, one or two tables dont have the hud and i have to manually put up with table finder. its a solution, prob the best one
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Old 03-08-2020, 01:02 PM   #5050
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Re: Ignition/Bodog Poker Card Catcher HUD

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Originally Posted by Billy723 View Post
Ok, thanks. I'm still going good without any crashes.

I am running into another issue tonight where my HUD doesn't load on my 6th MTT table after a rebuy. I can see all 6 tables in ICC, but no stats on the 6th table. It ended up happen for my 5th table aswell after a rebuy.

Does this newer version fix this issue?
The latest version has improved table detection after Ignition's last update. They had 3 updates in the span of two weeks and kept changing a few things. If you still have an issue w/ the latest version, just let support know what the table name or title is... screenshot if always good here and they can check in it. ty.
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