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Old 04-13-2018, 02:33 AM   #4276
travpav84
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Re: Ignition/Bodog Poker Card Catcher HUD

I have been trying to use the card catcher for zone recently, but I cannot get it to catch the cards on those tables no matter what I do. I am running v. 2.11.4 and the only table I have open on ignition is one zone table. Any tips?
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Old 04-13-2018, 12:48 PM   #4277
FreakDaddy
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Re: Ignition/Bodog Poker Card Catcher HUD

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Originally Posted by travpav84 View Post
I have been trying to use the card catcher for zone recently, but I cannot get it to catch the cards on those tables no matter what I do. I am running v. 2.11.4 and the only table I have open on ignition is one zone table. Any tips?
No, but there is a new issue w/ zone (as I posted above). I thought it was related to the database, but it's not. We have it fixed and I'll post an update here soon.
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Old 04-13-2018, 05:32 PM   #4278
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Re: Ignition/Bodog Poker Card Catcher HUD

Ignition Card Catcher Update - v2.11.5:

http://acepokersolutions.com/poker-s...up_v2.11.5.exe

- Zone poker support position fix

There's no way to run a HUD on zone, but this will track your results in HM/PT so you can review hands, stats.
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Old 04-13-2018, 06:18 PM   #4279
UpDog
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Re: Ignition/Bodog Poker Card Catcher HUD

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Originally Posted by FreakDaddy View Post
Ignition Card Catcher Update - v2.11.5:

http://acepokersolutions.com/poker-s...up_v2.11.5.exe

- Zone poker support position fix

There's no way to run a HUD on zone, but this will track your results in HM/PT so you can review hands, stats.
You and your team are amazing human beings <3

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Old 04-14-2018, 06:14 AM   #4280
UpDog
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Re: Ignition/Bodog Poker Card Catcher HUD

Hi, I still get the same errors as I did before.
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Old 04-14-2018, 01:27 PM   #4281
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Re: Ignition/Bodog Poker Card Catcher HUD

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Hi, I still get the same errors as I did before.
Maybe you should take back the comment that we're amazing human beings now? We have limited staff on the weekend but I'm having someone look at this now. If you can send a log again, that would be helpful. If not, no worries. We did test this w/ the hands we got sent in and it fixed them. I was just told that they just fixed the position issue, so maybe we're talking about something else? I have a feeling that's what's going on, so logs to support would definitely be helpful.
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Old 04-14-2018, 04:07 PM   #4282
UpDog
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Re: Ignition/Bodog Poker Card Catcher HUD

Will do, ill log it today and send in any hands etc relevant to the problems tonight

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Old 04-15-2018, 12:02 AM   #4283
macmelon
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Re: Ignition/Bodog Poker Card Catcher HUD

I just bought the card catcher with hand converter bundle. It doesn't so up as catching at the zone table but PT4 recognizes it. Am i doing something wrong?
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Old 04-15-2018, 11:30 PM   #4284
MinusLove
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Re: Ignition/Bodog Poker Card Catcher HUD

Card catcher works for the first 5 mins or so at regular tables. Then it just stops catching - HEM2's hand count for each player stops going up and I realise that the catcher is no longer detecting new tables. I am using 2.1.1.5 on Windows 10.
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Old 04-17-2018, 09:39 PM   #4285
FloppedAMonsta
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Re: Ignition/Bodog Poker Card Catcher HUD

If there's a connection problem at all, it seems to miss hands for some tables following the reconnect.

How can I get those missed hands onto my database? Missed a huge pot following a reconnect that I'd really like to track.
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Old 04-17-2018, 10:59 PM   #4286
MaqEvil
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Re: Ignition/Bodog Poker Card Catcher HUD

Get the hand converter too
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Old 04-17-2018, 11:12 PM   #4287
CleanoutKid
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Re: Ignition/Bodog Poker Card Catcher HUD

Hi, just wondering. Does the license for the Bodog HUD renew automatically or do we have to pay for a new one every year?

If it renews automatically, how can I cancel it?

Great software btw, it has helped a lot
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Old 04-18-2018, 01:51 PM   #4288
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Re: Ignition/Bodog Poker Card Catcher HUD

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Originally Posted by macmelon View Post
I just bought the card catcher with hand converter bundle. It doesn't so up as catching at the zone table but PT4 recognizes it. Am i doing something wrong?
You're not going to get a HUD on zone. The hands will record in PT4 so you can review and track your own stats.
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Old 04-18-2018, 01:53 PM   #4289
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Re: Ignition/Bodog Poker Card Catcher HUD

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Originally Posted by MinusLove View Post
Card catcher works for the first 5 mins or so at regular tables. Then it just stops catching - HEM2's hand count for each player stops going up and I realise that the catcher is no longer detecting new tables. I am using 2.1.1.5 on Windows 10.
I'd update HM2 also, and just reboot. I've never heard of it working 5 mins and stopping unless you're having massive disconnects. I know the last couple of days, Ignition was having some issues (according to 2+2). But I'd just update any ways, make sure you have the catcher loaded first.
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Old 04-18-2018, 01:55 PM   #4290
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Re: Ignition/Bodog Poker Card Catcher HUD

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Originally Posted by FloppedAMonsta View Post
If there's a connection problem at all, it seems to miss hands for some tables following the reconnect.

How can I get those missed hands onto my database? Missed a huge pot following a reconnect that I'd really like to track.
It shouldn't. It's going to miss the hands where there was no connection of course. Other tables once it goes through recovery process should be fine. It could be you DC'd again, and we can see that in your log.

But yeah, the other option as a backup is get the hand converter and you can download, convert and import those.
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Old 04-18-2018, 01:57 PM   #4291
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Re: Ignition/Bodog Poker Card Catcher HUD

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Originally Posted by CleanoutKid View Post
Hi, just wondering. Does the license for the Bodog HUD renew automatically or do we have to pay for a new one every year?

If it renews automatically, how can I cancel it?

Great software btw, it has helped a lot
It does not auto renew. You have to purchase renewal. I don't like auto renew signups myself, so we never did that, even though it's more profitable as a company to do so of course.
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Old 04-18-2018, 02:06 PM   #4292
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Re: Ignition/Bodog Poker Card Catcher HUD

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Originally Posted by FreakDaddy View Post
It does not auto renew. You have to purchase renewal. I don't like auto renew signups myself, so we never did that, even though it's more profitable as a company to do so of course.
I'm glad to hear this, you guys will definitely be getting my money if I ever start grinding cash games again

Respect

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Old 04-20-2018, 09:12 PM   #4293
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Re: Ignition/Bodog Poker Card Catcher HUD

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Originally Posted by CleanoutKid View Post
I'm glad to hear this, you guys will definitely be getting my money if I ever start grinding cash games again

Respect

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Ty. I hate auto renewals. Sometimes it makes sense in monthly memberships, but we purposely took the more consumer friendly approach, even though I know it's not the best "business model".
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Old 04-30-2018, 06:23 PM   #4294
aprogle
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Re: Ignition/Bodog Poker Card Catcher HUD

I just wanted to drop in to say thank you guys for all the support. Your team was very helpful and on top of the configuration issue I had on my new system. Thank you!
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Old 05-03-2018, 05:26 PM   #4295
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Re: Ignition/Bodog Poker Card Catcher HUD

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Originally Posted by aprogle View Post
I just wanted to drop in to say thank you guys for all the support. Your team was very helpful and on top of the configuration issue I had on my new system. Thank you!
Yes, absolutely, you're welcome. Thanks for the kind words, and your support!
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Old 05-11-2018, 07:52 PM   #4296
Osturk
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Re: Ignition/Bodog Poker Card Catcher HUD

Hi, i tried downloading the free trial but when i try to install the card catcher the installer wont open.

any advice in how to do this?
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Old 05-14-2018, 04:48 PM   #4297
FreakDaddy
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Re: Ignition/Bodog Poker Card Catcher HUD

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Originally Posted by Osturk View Post
Hi, i tried downloading the free trial but when i try to install the card catcher the installer wont open.

any advice in how to do this?
Try and temp turn off your virus scanner/ firewall and try and installing it again.
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Old 05-16-2018, 05:09 PM   #4298
Osturk
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Re: Ignition/Bodog Poker Card Catcher HUD

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Originally Posted by FreakDaddy View Post
Try and temp turn off your virus scanner/ firewall and try and installing it again.

Thank you
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Old 05-17-2018, 01:38 PM   #4299
FreakDaddy
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Re: Ignition/Bodog Poker Card Catcher HUD

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Thank you
Yw. If you need any other assistance let me know.
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Old 05-23-2018, 11:49 PM   #4300
DrMoonshine123
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Re: Ignition/Bodog Poker Card Catcher HUD

Hey! So I've bought the card catcher, the tournament version, and am using holdem manager.

When I play an ignition sng, the card catcher has the table listed at the bottom right, however, none of the files are going into c/programfiles/acepokersolutions/ignition card catcher/hand history. This folder is empty, and I'm not sure why. This is also the folder I have linked under auto import in my HM2. Any help is appreciated!

Doc
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