Open up one table only. Position the HUDs correctly on your table. Lock and save the layout from the pt4 icon. Then load your additional tables. Once you do this one time, it will load correctly for all of your future sessions. You shouldn't have an issue w/ a missing HUD. Just try the above first and save.

I am well aware of how to move the HUDs and save the layout. I made a new HUD for Bovada to try from scratch and the HUD placements were incorrect again. I moved the HUDs next to the correct players, but again one person's HUD is not showing up. This only happened after the most recent ICC update. The user MaqEvil said he ran into the same issue so it isn't just me running into this problem. Your assistance to fix this would be great.

I'm trying to assist you. Most people don't understand that if you have more than one table open, and move the HUD positioning on one table, it will mess up the HUD on all tables.

Assuming you did that, did you also check to make sure the preferred seating still matched in the card catcher and Bovada? So I'm guessing you were running it on Ignition, and now on Bovada?

People are running different versions of ICC, so an old problem that people generated a work around for, may not apply to the latest version. But did you try MaqEvil's suggestion as well? If you've checked that, then please send me your log from the settings menu. I'll have someone take a look at your setup files.

Still having issues with HUD not appearing on tables. I am opening one at a time, waiting until they fully load.
Frustrating.

That being said, I have some theories. I don't know exactly how the catcher works. The fact that it bugs out when tables are opened simultaneously makes me think that when a table is opened, it triggers a screengrab looking for things such as table name, players, seat positions, blinds, etc.

The first table I open works everytime. 100%. The second table, inconsistent.

(1) In fact, as soon as the 2nd table pops up, sometimes it is my action on the 1st and so i switch to the 1st table, covering up some of the 2nd table.

(2) I also place the 2nd table immediately below the 1st table, covering up its table title.

(3) I am also sometimes moving the table as it loads. Not sure if this is important.

Could (1) or (2) or (3) be the real issue?

No, we don't do any screen grabs at any point w/ the software. This is an issue post update w/ the new ignition software, and why this happens is highly technical. I'll explain it in laymens terms though. Now that Ignition embeds java inside of chrome, each command that Ignition wants to run opens as a new process on your system (just like chrome). So every new table, every lobby search, everything. So to assign the HUD to the correct table is like putting together a puzzle, and if you open another table while it's trying to put this puzzle together for the current table you're loading, it's like changing the picture of the puzzle in the middle of you putting it together. Hope that makes sense.

What version are you using, because this really should be a non-issue if you're using the latest version? If you're 100% sure you've waited and have the latest version, please send support your log by clicking settings, create log, and send them that .zip file. They will take a look and help you out.

That being said, we are still working on making it load like it did before the last update. Someone is actively working on that as I type.

Having the same issue (one HUD spot isn't displaying, the others were jumbled but now load properly after arranging them correctly and saving). For me it's the player 2 seats to the left at 9m mtt tables. In my case I don't think it was an ICC update that caused the issue but rather the most recent pt4 update. There might've been a simultaneous ICC update that I missed/forgot about though.

Are you 100% sure the preferred seating is set correctly? Because I've seen this happen (a hud spot missing), when this isn't set. Let me know, and if so, please send your log -< settings -> create log. Send that .zip file to support so we can see what's happening.

I have the correct setup in ICC and the client, afaik there's no option for iPoker seating in pt4 correct? Just sent logs, also I've only been having the issue in the last 3 or so sessions. Thanks!

Yeah, I think it may be a non-release note pt4 update. We're checking it out. Thanks.

So Ignition and PT4 did some strange change. We fixed it last night, and I'm posting the update fix for it below. This should address the missing hud for some setups (I never had this issue, always worked for me). But there was a change to how it was labeling the full ring tables.

Ignition Card Catcher update -v.2.10.5:
http://acepokersolutions.com/poker-s...cher-Setup.exe

nm

Did you try this latest update btw, and is it working better for you now?

Updated to ICC v2.10.5. While I don't use PT4, so far things have been working smoothly. Thank you for your continued support FreakDaddy.

Ok, cool. Thanks for the feedback.

FD,

Could you please pm me how to send in my logs from todays session? I'm still having trouble where HUD loads fine for all my cash game tables but is literally never loading for a tourney table. Also, not getting a HUD when playing S&G's but I honestly have no clue if these are even supported...

From ICC click settings -> create log. Send that .zip file to support.

You have to make sure ICC is loaded before you're on an MTT table. Jackpot S&Gs were just added to ignition and not supported until the new release I'm about to post.

Ignition Card Catcher update -v.2.10.6:
http://acepokersolutions.com/poker-s...cher-Setup.exe

- Jackpot S&G support added

ICC is 1000% loaded before I open a tourney table. I literally NEVER fire up a tourney unless I already have a cash game session going and can't find tables I like on other sites, then I'll fill in with Ignition tournaments. It used to work fine. For like the last month or so when I try to do this nothing comes up. If I look at ICC it shows it picking up the tourney, but a HUD never appears. Before you ask I'm only loading one table at a time and my HM2 is up to date with the latest version. I'm not making any simple mistakes here, something is just not right. Similarly, I wasn't referring to jackpot S&G's above either. For some silly reason I tried to fire up some double up and triple up S&G's the other day and it wasn't picking those up either but like I mentioned I wasn't even sure if ICC supported those because my license is only cash + tourney. Anyway, I'm not on my main comp and am watching my kids right now. When I go down to play later tonight I will try to recreate the issue and send in the log.

I am using version 2.10.5 and things to seem like they are back to normal on PT4, thanks for fixing that. One feature that I think would be great would be to have an auto minimize on start option. I like how I can currently have it auto start but to also have it auto minimize as well would be awesome.

It sounds like something is probably messed/corrupted w/ your HM2 HUD config or layout. That's my best guess w/o seeing a log. Are you getting a HM2 HUD bar at the top left of any of your tables?

Are you running any other 3rd party apps at the same time? Let me know, and if need be we can check your log as well. I'm sure it's something simple that's off somewhere.

Does anyone else have the problem where Ignition will crash out of no where? I thought it was due to Table Tamer, but was just playing a session without TT and just ICC and it still crashed so now not sure if ICC has been causing it this whole time.

Ignition crashes w/ or w/o software. I can 1000% assure you though, ICC is not causing crashes. We did have a crash issue w/ the new Ignition update was first released, and we addressed that. Please check the Ignition thread on how to limit your resource allocation on Ignition to avoid crashes.

Since my ICC license hasn't expired yet, I went back and used my HM2 and tried your new update. Nice job,The Jackpot S&G's update works great!

Hey would someone tell me if card catcher can convert jackpot sit n go histories into a readable format for HM2 upload? I’ve emailed Ed at pokerace support 3x this exact question and he just won’t answer it. Maybe he’s not a native English speaker idk.

I had Ed send me your ticket. The way you were describing it sounded like you wanted to know about the card catcher, but looks like you wanted the hand converter. It wasn't totally clear, I had to read it a few times myself. But any ways, the ignition hand converter, and ignition card catcher both support jackpot S&G's.