Two Plus Two Publishing LLC Two Plus Two Publishing LLC
 

Go Back   Two Plus Two Poker Forums > >

Notices

Commercial Software Discussion of commercial gambling-related / poker software & commercial graphics modifications

Reply
 
Thread Tools Display Modes
Old 10-08-2017, 02:23 PM   #4051
FreakDaddy
Carpal \'Tunnel
 
FreakDaddy's Avatar
 
Join Date: Jan 2005
Location: Making great poker HUDs
Posts: 9,548
Re: Ignition/Bodog Poker Card Catcher HUD

Quote:
Originally Posted by kevinb1983 View Post
this was the case before the initial post a couple days ago
Reboot.. make sure you're only loading one table at a time. If you have a table in the loading process, and you load another, you'll have this issue (post ignition's last update). If you've done this, and you think you're still having an issue, then please click on settings, create log, and send support that .zip file it creates. Just fyi though, so far every log we've gotten, the person has had a table in loading process while loading another one. I know this can sometimes be easy to do if you're playing S&G's (sounds like you were saying MTT's).

Let me know though and we'll look into it.
FreakDaddy is offline   Reply With Quote
Old 10-10-2017, 01:23 PM   #4052
huaw1ad
journeyman
 
Join Date: May 2008
Posts: 326
Re: Ignition/Bodog Poker Card Catcher HUD

Quote:
Originally Posted by FreakDaddy View Post
Reboot then. Make sure you are waiting for the table to fully load before you load your next. As long as you do that you'll have no issues. The problems I'm seeing on here, when people contact support, it's 100% of the time been this issue to this point.
I tried doing this the last couple days and it seems like not all my tables are showing the HUD. When a HUD isn't showing I close the table and reload it but that doesn't always work. I'll be extra meticulous about opening tables and let ya know in a couple days

Last edited by huaw1ad; 10-10-2017 at 01:35 PM.
huaw1ad is offline   Reply With Quote
Old 10-11-2017, 12:59 PM   #4053
Avaritia
Carpal \'Tunnel
 
Avaritia's Avatar
 
Join Date: Feb 2013
Location: Dante's Inferno
Posts: 8,256
Re: Ignition/Bodog Poker Card Catcher HUD

Is there ever a possibility of this becoming "zone" capable or is that simply not possible with the way zone works? I love card catcher but am playing much more zone atm and sad abouy going back to downloading hands.
Avaritia is offline   Reply With Quote
Old 10-11-2017, 09:05 PM   #4054
FreakDaddy
Carpal \'Tunnel
 
FreakDaddy's Avatar
 
Join Date: Jan 2005
Location: Making great poker HUDs
Posts: 9,548
Re: Ignition/Bodog Poker Card Catcher HUD

Quote:
Originally Posted by Avaritia View Post
Is there ever a possibility of this becoming "zone" capable or is that simply not possible with the way zone works? I love card catcher but am playing much more zone atm and sad abouy going back to downloading hands.
Obviously you can't run a HUD on zone, but we will at some point here implement the ability to catch the hands so it will import the data.
FreakDaddy is offline   Reply With Quote
Old 10-12-2017, 06:40 PM   #4055
Avaritia
Carpal \'Tunnel
 
Avaritia's Avatar
 
Join Date: Feb 2013
Location: Dante's Inferno
Posts: 8,256
Re: Ignition/Bodog Poker Card Catcher HUD

Right I'm not interested in the hud (though it's great for reg tables)

But yea if you make a catcher in real time for zone you can name your price imo.
Avaritia is offline   Reply With Quote
Old 10-13-2017, 03:51 PM   #4056
FreakDaddy
Carpal \'Tunnel
 
FreakDaddy's Avatar
 
Join Date: Jan 2005
Location: Making great poker HUDs
Posts: 9,548
Re: Ignition/Bodog Poker Card Catcher HUD

Quote:
Originally Posted by Avaritia View Post
Right I'm not interested in the hud (though it's great for reg tables)

But yea if you make a catcher in real time for zone you can name your price imo.
The guys have been working on it, and it's already 90%+ there, so it will be in a future update here soon. I'm going to change the price to $1.5k/per license though since I can name my price.

Kidding...
FreakDaddy is offline   Reply With Quote
Old 10-16-2017, 10:38 PM   #4057
riverron5
newbie
 
Join Date: Jan 2016
Posts: 18
Re: Ignition/Bodog Poker Card Catcher HUD

shouldnt ICC look for and let you know automatically if there is a newer version available each time you start it up??? I just read on here that someone was using ICC v2.10.4. My version is v2.10.2. I went to the website and cannot find any info whatsoever of a download archive or how to see what the latest version is. I have been using ICC since it first came out and I dont believe it has ever updated automatically. I last played on 10-10-17 with no issues. I try playing tonight and ICC wont recognize my table.
riverron5 is offline   Reply With Quote
Old 10-16-2017, 11:00 PM   #4058
qwertypi
stranger
 
Join Date: Sep 2017
Posts: 2
Re: Ignition/Bodog Poker Card Catcher HUD

Quote:
Originally Posted by FreakDaddy View Post
Yeah the latest Ignition update is forcing our hand here a bit. I'd recommend updating to the latest HM2. We're not seeing any problems w/ the latest HM2 from customers. What you can do is just continue to download hands, and just periodically downgrade HM2, import and look at know hole cards, then upgrade back. It's not ideal, but it's doable if you see value in it.

Using the latest HM2 w/ the catcher will make using a HUD on Ignition a lot easier as well since you won't have to use table finder anymore.

I upgraded to the latest HEM2. The HUD works great.. until it doesn't. I have been careful about only opening one table at a time. I am still getting instances of the HUD not appearing on at most one table.

A few problems:
-HUD will not appear on one table. It looks like the catcher+HEM2 will still catch hands. When this happens, **** goes down. If you try to manually attach using the table finder (in HEM2), as hands get catched, it will actually overlap with other tables numbers. And even in some cases, the HUD will jump to the wrong tables.

-There was one instance where I tried to view the last hand from ignition. It opens a window and during that time, one of my sng's opened up. Presumably, I think this MIGHT qualify as opening 2 tables at a time as the sng after a few hands did not show a HUD.

-When a HUD does not show, I cannot for the life of me figure out how to get it to show. Restarting ignition, HEM2, card catcher does not work. I even make sure to open HEM2+CC before ignition. Still does not work. Is there anyway to get a HUD to show if it is not showing initially? I'm even ok with just resetting the hands to 0 for that table.

In any case, this is pretty frustrating, I'm almost never confident in the HUD working anymore. I literally open up at least 6 tables before even playing just to make sure the software is actually working.
qwertypi is offline   Reply With Quote
Old 10-17-2017, 12:42 AM   #4059
tedd_e_KGB
grinder
 
tedd_e_KGB's Avatar
 
Join Date: Jun 2008
Posts: 560
Re: Ignition/Bodog Poker Card Catcher HUD

^^^I experience the same problem. I play SNGs and MTTs exclusively. I'm very careful to only open one game at a time. To the point now that I only register for 1 SNG and wait until it loads and has stats before registering another. Sucks having to do it this way as it takes longer to get a set going. But, I still experience issues.

Also, seems to go haywire whenever I get moved tables in an MTT. And once stats disappear, getting them back working on all tables is a nightmare.

I used to always multi-site with ACR. But, now I'll sometimes end up with Ignition stats overlapping stats on my ACR tables.

For now I'm back to playing one site or the other (ACR or Ignition), and when on Ignition I'm going HUDless.

I realize that the Ignition software changes are the reason for the chaos. But, reading thru this forum makes it all appear resolved, and it simply isn't.
tedd_e_KGB is offline   Reply With Quote
Old 10-17-2017, 01:47 PM   #4060
huaw1ad
journeyman
 
Join Date: May 2008
Posts: 326
Re: Ignition/Bodog Poker Card Catcher HUD

Quote:
Originally Posted by tedd_e_KGB View Post
^^^I experience the same problem. I play SNGs and MTTs exclusively. I'm very careful to only open one game at a time. To the point now that I only register for 1 SNG and wait until it loads and has stats before registering another. Sucks having to do it this way as it takes longer to get a set going. But, I still experience issues.

Also, seems to go haywire whenever I get moved tables in an MTT. And once stats disappear, getting them back working on all tables is a nightmare.

I used to always multi-site with ACR. But, now I'll sometimes end up with Ignition stats overlapping stats on my ACR tables.

For now I'm back to playing one site or the other (ACR or Ignition), and when on Ignition I'm going HUDless.

I realize that the Ignition software changes are the reason for the chaos. But, reading thru this forum makes it all appear resolved, and it simply isn't.
I play MTTs and I still run into this issue daily of the HUD not showing up on numerous tables and I'll have to exit the tables and re-open them to hopefully get the HUD to show up, missing hands in the process.
huaw1ad is offline   Reply With Quote
Old 10-17-2017, 03:41 PM   #4061
FreakDaddy
Carpal \'Tunnel
 
FreakDaddy's Avatar
 
Join Date: Jan 2005
Location: Making great poker HUDs
Posts: 9,548
Re: Ignition/Bodog Poker Card Catcher HUD

Quote:
Originally Posted by tedd_e_KGB View Post
^^^I experience the same problem. I play SNGs and MTTs exclusively. I'm very careful to only open one game at a time. To the point now that I only register for 1 SNG and wait until it loads and has stats before registering another. Sucks having to do it this way as it takes longer to get a set going. But, I still experience issues.

Also, seems to go haywire whenever I get moved tables in an MTT. And once stats disappear, getting them back working on all tables is a nightmare.

I used to always multi-site with ACR. But, now I'll sometimes end up with Ignition stats overlapping stats on my ACR tables.

For now I'm back to playing one site or the other (ACR or Ignition), and when on Ignition I'm going HUDless.

I realize that the Ignition software changes are the reason for the chaos. But, reading thru this forum makes it all appear resolved, and it simply isn't.
And which version are you currently using?

You don't need to wait until stats show. Just that the table is loaded.

I don't see reports of people having issues from support. I've seen some people talk about having MTT issues w/ HM2 on 2+2. I don't have any reports of cash games. If you're having an issue, then I need to see what you're seeing, and sending a log from the settings menu in card catcher is critical for that.

I don't have any people having problems w/ the latest version, but with any major changes, there's always potential for something to be going on. MTT's are the most difficult thing to re-produce, so any logs you can send are immensely helpful. If there is some issue, we'll of course address it.

To date, any log I have is from an older version or someone not waiting for the table to load. Click on settings, click create log, and send support that .zip file and we'll be able to see any issue you're having. ty.
FreakDaddy is offline   Reply With Quote
Old 10-17-2017, 06:28 PM   #4062
riverron5
newbie
 
Join Date: Jan 2016
Posts: 18
Re: Ignition/Bodog Poker Card Catcher HUD

what is the latest version of ICC and how do you update?....I am on v2.10.2
riverron5 is offline   Reply With Quote
Old 10-17-2017, 06:30 PM   #4063
riverron5
newbie
 
Join Date: Jan 2016
Posts: 18
Re: Ignition/Bodog Poker Card Catcher HUD

everytime i load ICC it says searching for updates but is not finding any....i read a few days ago that someone was using v2.10.4
riverron5 is offline   Reply With Quote
Old 10-17-2017, 08:13 PM   #4064
FreakDaddy
Carpal \'Tunnel
 
FreakDaddy's Avatar
 
Join Date: Jan 2005
Location: Making great poker HUDs
Posts: 9,548
Re: Ignition/Bodog Poker Card Catcher HUD

Quote:
Originally Posted by riverron5 View Post
what is the latest version of ICC and how do you update?....I am on v2.10.2
.4 is the latest. Not every version is auto updated. If they aren't, they are posted in here, they are posted in our forums (usually, actually .3 is the latest up), or just go to the card catcher page and click download trial. You'll always get the latest stable build if you do that.

2.10.4:
http://acepokersolutions.com/poker-s...cher-Setup.exe
FreakDaddy is offline   Reply With Quote
Old 10-17-2017, 11:51 PM   #4065
tedd_e_KGB
grinder
 
tedd_e_KGB's Avatar
 
Join Date: Jun 2008
Posts: 560
Re: Ignition/Bodog Poker Card Catcher HUD

Quote:
Originally Posted by FreakDaddy View Post
And which version are you currently using?
v2.10.4 w/ HEM2
tedd_e_KGB is offline   Reply With Quote
Old 10-18-2017, 12:58 PM   #4066
FreakDaddy
Carpal \'Tunnel
 
FreakDaddy's Avatar
 
Join Date: Jan 2005
Location: Making great poker HUDs
Posts: 9,548
Re: Ignition/Bodog Poker Card Catcher HUD

Quote:
Originally Posted by tedd_e_KGB View Post
v2.10.4 w/ HEM2
If you can send ace poker solutions support a log that would be helpful. This way I can get someone in development to try and duplicate your setup to catch any issue you're seeing.
FreakDaddy is offline   Reply With Quote
Old 10-18-2017, 01:40 PM   #4067
huaw1ad
journeyman
 
Join Date: May 2008
Posts: 326
Re: Ignition/Bodog Poker Card Catcher HUD

Quote:
Originally Posted by FreakDaddy View Post
.4 is the latest. Not every version is auto updated. If they aren't, they are posted in here, they are posted in our forums (usually, actually .3 is the latest up), or just go to the card catcher page and click download trial. You'll always get the latest stable build if you do that.

2.10.4:
http://acepokersolutions.com/poker-s...cher-Setup.exe
It would be great to have ICC check for updates when it starts and notify the user if there is one.
huaw1ad is offline   Reply With Quote
Old 10-18-2017, 04:41 PM   #4068
FreakDaddy
Carpal \'Tunnel
 
FreakDaddy's Avatar
 
Join Date: Jan 2005
Location: Making great poker HUDs
Posts: 9,548
Re: Ignition/Bodog Poker Card Catcher HUD

Quote:
Originally Posted by huaw1ad View Post
It would be great to have ICC check for updates when it starts and notify the user if there is one.
It does. Like I said in the post you quoted, not every release is set as an auto update. There are posted in here though, and in our forums as well.
FreakDaddy is offline   Reply With Quote
Old 10-19-2017, 06:02 PM   #4069
riverron5
newbie
 
Join Date: Jan 2016
Posts: 18
Re: Ignition/Bodog Poker Card Catcher HUD

what is the latest version for pt4?
riverron5 is offline   Reply With Quote
Old 10-20-2017, 02:05 PM   #4070
piepounder
adept
 
Join Date: Sep 2012
Posts: 879
Re: Ignition/Bodog Poker Card Catcher HUD

My licensing is showing expired.. I then renewed it on your site, tried registering and no luck. Ive reinstalled and tried again. no luck. I look at my licenses in on your site and its there.

Is there anything else I can do other than just wait for support?
piepounder is offline   Reply With Quote
Old 10-20-2017, 03:41 PM   #4071
huaw1ad
journeyman
 
Join Date: May 2008
Posts: 326
Re: Ignition/Bodog Poker Card Catcher HUD

Quote:
Originally Posted by FreakDaddy View Post
It does. Like I said in the post you quoted, not every release is set as an auto update. There are posted in here though, and in our forums as well.
Why are some updates are not set to auto-update? Are they beta updates? I never check these forums or the site and honestly I shouldn't have to because that defeats the whole purpose of the auto-updating.
huaw1ad is offline   Reply With Quote
Old 10-21-2017, 09:22 AM   #4072
piepounder
adept
 
Join Date: Sep 2012
Posts: 879
Re: Ignition/Bodog Poker Card Catcher HUD

Quote:
Originally Posted by piepounder View Post
My licensing is showing expired.. I then renewed it on your site, tried registering and no luck. Ive reinstalled and tried again. no luck. I look at my licenses in on your site and its there.

Is there anything else I can do other than just wait for support?
Ive been told my license was removed from the system, though it allowed me to pay my renewal.

The ticket was been passed to advanced support, but do they even work on the weekend? Am I stuck until late Monday my time at best?? Is there anyway I can get a trial licence for now?
piepounder is offline   Reply With Quote
Old 10-21-2017, 11:48 AM   #4073
FreakDaddy
Carpal \'Tunnel
 
FreakDaddy's Avatar
 
Join Date: Jan 2005
Location: Making great poker HUDs
Posts: 9,548
Re: Ignition/Bodog Poker Card Catcher HUD

Quote:
Originally Posted by huaw1ad View Post
Why are some updates are not set to auto-update? Are they beta updates? I never check these forums or the site and honestly I shouldn't have to because that defeats the whole purpose of the auto-updating.
Yes, because they are beta, and sometimes, usually when sites updates, there can be several updates withing a short period. We don't do auto updates for every one. The latest release will come as an auto update some time this week. But if you're having some issue, it's always best to check our update forums or here, or just contact support.
FreakDaddy is offline   Reply With Quote
Old 10-21-2017, 11:50 AM   #4074
FreakDaddy
Carpal \'Tunnel
 
FreakDaddy's Avatar
 
Join Date: Jan 2005
Location: Making great poker HUDs
Posts: 9,548
Re: Ignition/Bodog Poker Card Catcher HUD

Quote:
Originally Posted by piepounder View Post
Ive been told my license was removed from the system, though it allowed me to pay my renewal.

The ticket was been passed to advanced support, but do they even work on the weekend? Am I stuck until late Monday my time at best?? Is there anyway I can get a trial licence for now?
If you were able to renew, your license was removed. You just need to reset or maybe reset and delete your license file (if it's not loading). Yes, support is in on the weekends (not me though).
FreakDaddy is offline   Reply With Quote

Reply
      

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off


Forum Jump


All times are GMT -4. The time now is 04:15 AM.


Powered by vBulletin®
Copyright ©2000 - 2017, Jelsoft Enterprises Ltd.
Copyright © 2008-2010, Two Plus Two Interactive
 
Poker Players - Streaming Live Online