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Old 09-10-2017, 07:12 PM   #3976
MavMan
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Re: Ignition/Bodog Poker Card Catcher HUD

Quote:
Originally Posted by kwawds View Post
HUD shows up in the right place on each table and tables now correctly tracked as 6max. Great job, FreakDaddy and dev team!

Follow the instructions: reboot after new updates, open one table and let HUD load, then open your other tables. If you need to make changes to your HUD positioning, then do it on the first table before you open any others and save changes (in PT4 anyway).

I noticed when the HUD appears on a new table before you've played a hand it can appear in the wrong seats; just wait until you've played a hand and it should reset itself to the correct seats.

Works perfectly!
Glad to hear it worked for you. In 100k didn't show up rebooted didn't show up. Table finder didn't recognize table. Worked for cash. Bombed out huge on all my tourneys. So whatever it is its definitely not 100% fixed.
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Old 09-10-2017, 08:39 PM   #3977
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Re: Ignition/Bodog Poker Card Catcher HUD

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Glad to hear it worked for you. In 100k didn't show up rebooted didn't show up. Table finder didn't recognize table. Worked for cash. Bombed out huge on all my tourneys. So whatever it is its definitely not 100% fixed.
You're using multiple 3rd party apps at the same time. Once of which HI, is over writing where we write. If you reboot and just run the catcher, it will work 100%.

I know it's confusing right now because there's extra variables happening, but we've had this going now for a couple of weeks, and we've now run, just internally over 120+ tournaments (played and observed), and it's worked on all of them.

I'd suggest making sure you have the latest version, reboot, and just run the catcher only with your database.
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Old 09-10-2017, 08:45 PM   #3978
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Re: Ignition/Bodog Poker Card Catcher HUD

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Originally Posted by MavMan View Post
Glad to hear it worked for you. In 100k didn't show up rebooted didn't show up. Table finder didn't recognize table. Worked for cash. Bombed out huge on all my tourneys. So whatever it is its definitely not 100% fixed.
Here is is loaded on the 100k today and the high roller:



Just make sure you're waiting for your MTT table to fully load before you load your next, and you don't have HI running at the same time. I'm 1000% confident it will work if you follow the guidelines.
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Old 09-10-2017, 11:01 PM   #3979
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Re: Ignition/Bodog Poker Card Catcher HUD

Apologies if this has been stated before.. I'm sure it probably has.

To confirm:

Rebooting refers to rebooting my machine and not the program, correct?
What is the most optimal way to open the programs.. Open up hm2 first, then Ignition, then card catcher?
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Old 09-11-2017, 07:18 AM   #3980
riverron5
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Re: Ignition/Bodog Poker Card Catcher HUD

I have not been able to get my HUD to work at all since the latest ignition update. ICC recognizes the tables but for some reason PT4 doesnt. Any help would be greatly appreciated. Before the latest ignition update, my HUD would come up as a cash game (while i was playing a MTT). ICC showed i was playing tournament tables, but PT4 was showing cash tables, but at least i was getting a HUD. Since the latest ignition update, Im getting no HUD at all.
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Old 09-11-2017, 08:17 AM   #3981
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Re: Ignition/Bodog Poker Card Catcher HUD

disregard last post...its working now
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Old 09-11-2017, 02:56 PM   #3982
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Re: Ignition/Bodog Poker Card Catcher HUD

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Originally Posted by Dalsue214 View Post
Apologies if this has been stated before.. I'm sure it probably has.

To confirm:

Rebooting refers to rebooting my machine and not the program, correct?
What is the most optimal way to open the programs.. Open up hm2 first, then Ignition, then card catcher?
Yes, reboot your whole system. You can't technically reboot a program.

Order shouldn't really matter, but I'd suggest Hm2 or the card catcher... and ignition last.
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Old 09-11-2017, 08:27 PM   #3983
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Re: Bovada Poker Card Catcher HUD

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Originally Posted by FreakDaddy View Post
Are you 100% sure you had the bovada client closed after you installed 4.9 and then ran it? I have zero reports of any issues. Everyone is saying it's working great. I've been running it and haven't had any issues. Let me know. Thanks.

We did add the 3 word table name fix into that build again, which I forgot to list. That's the only possible thing I might see cause a problem, but I'm doubtful.
Where is version 4.9? I've reinstalled and mine reads 2.10.1.

I know you guys are working really hard and I know this wouldn't be happening if ignition would stop rolling out updates that seem to be pointless but man this is really frustrating. I reinstall every time I play, which is every few days and sometimes it works and sometimes it just doesn't work at all. Today is one of those days where it's just not working at all despite updating and following all instructions.
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Old 09-11-2017, 08:31 PM   #3984
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Re: Bovada Poker Card Catcher HUD

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Originally Posted by FreakDaddy View Post
Are you 100% sure you had the bovada client closed after you installed 4.9 and then ran it? I have zero reports of any issues. Everyone is saying it's working great. I've been running it and haven't had any issues. Let me know. Thanks.

We did add the 3 word table name fix into that build again, which I forgot to list. That's the only possible thing I might see cause a problem, but I'm doubtful.
Where is version 4.9? I've reinstalled and mine reads 2.10.1.

I know you guys are working really hard and I know this wouldn't be happening if ignition would stop rolling out updates that seem to be pointless, but man this is really frustrating. I reinstall every time I play, which is every few days and sometimes it works and sometimes it just doesn't work at all. Today is one of those days where it's just not working at all despite updating and following all instructions.
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Old 09-12-2017, 09:51 AM   #3985
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Re: Ignition/Bodog Poker Card Catcher HUD

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Originally Posted by Turningham View Post
Hi,
The trial BOL card catcher has been working really well. The trial Ignition one, was working well for a while, but today it went for an update, crashed mid update and now whenever I go to open it, I get the message "this app can't run on your pc". Not sure what happened? Any ideas?


Quote:
Originally Posted by FreakDaddy View Post
Wrong thread, but..
Hard to say, likely maybe a virus scanner or firewall blocked it.

Just manually download and install, or remove it and install, then reboot your system:
http://acepokersolutions.com/poker-s...cher-Setup.exe


Hi there, the above was no good - any ideas?
Regards
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Old 09-12-2017, 05:26 PM   #3986
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Re: Bovada Poker Card Catcher HUD

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Originally Posted by Dexter_Cain View Post
Where is version 4.9? I've reinstalled and mine reads 2.10.1.

I know you guys are working really hard and I know this wouldn't be happening if ignition would stop rolling out updates that seem to be pointless, but man this is really frustrating. I reinstall every time I play, which is every few days and sometimes it works and sometimes it just doesn't work at all. Today is one of those days where it's just not working at all despite updating and following all instructions.
I don't know what that post is from or when. You need the latest, which is here:

http://acepokersolutions.com/poker-s...cher-Setup.exe

It will run, 100% of the time w/o fail if you follow the directions outlined on this forum.

1) After you update ICC, reboot.
2) Make sure you wait until your current table is 100% loaded, before you load your next table.

As long as you do those 2 things, you'll be a golden bear. I promise.
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Old 09-12-2017, 05:29 PM   #3987
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Re: Ignition/Bodog Poker Card Catcher HUD

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Originally Posted by Turningham View Post
Hi there, the above was no good - any ideas?
Regards
Send your log to support. I've never seen an install crash since we've sold this thing. So I really don't know what the problem would be.

Click on settings, click on create log, and send your .zip file to support. They can take a look. But I'm ubber surprised that uninstalling, and then re-installing, disabling any anti virus didn't do the trick.

Is there something else about your setup I'd need to know. You're running through a VPN or on an emulator or anything?
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Old 09-12-2017, 10:59 PM   #3988
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Re: Ignition/Bodog Poker Card Catcher HUD

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Originally Posted by FreakDaddy View Post
Send your log to support. I've never seen an install crash since we've sold this thing. So I really don't know what the problem would be.

Click on settings, click on create log, and send your .zip file to support. They can take a look. But I'm ubber surprised that uninstalling, and then re-installing, disabling any anti virus didn't do the trick.

Is there something else about your setup I'd need to know. You're running through a VPN or on an emulator or anything?

So I DL'ed it off the site. I can install the initial program easily - Version 2.10.1 I think. Once installed, I launch the program from the installer and it says that there are updates available for the software, so I click ok. The updater starts and after a few seconds it says "Ignition Card Catcher - Updater" has stopped working. So it never fully updates properly. Then whenever I go to run the program, it just tells me "This app can't run on your PC".

So I can't even open the Card catcher to get to the settings and create a log file - the only one I've got is in the directory created at installation (C:\Program Files (x86)\Ace Poker Solutions\Ignition Card Catcher\Logs). Should I send this in?

I'm running BitDefender, but that hasn't flagged anything with the card catcher - in fact, I was able to get it to initially work for a while until this new update.

No VPN, no Emulator, just running it straight on Windows 10.
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Old 09-13-2017, 12:51 PM   #3989
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Re: Ignition/Bodog Poker Card Catcher HUD

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Originally Posted by Turningham View Post
So I DL'ed it off the site. I can install the initial program easily - Version 2.10.1 I think. Once installed, I launch the program from the installer and it says that there are updates available for the software, so I click ok. The updater starts and after a few seconds it says "Ignition Card Catcher - Updater" has stopped working. So it never fully updates properly. Then whenever I go to run the program, it just tells me "This app can't run on your PC".

So I can't even open the Card catcher to get to the settings and create a log file - the only one I've got is in the directory created at installation (C:\Program Files (x86)\Ace Poker Solutions\Ignition Card Catcher\Logs). Should I send this in?

I'm running BitDefender, but that hasn't flagged anything with the card catcher - in fact, I was able to get it to initially work for a while until this new update.

No VPN, no Emulator, just running it straight on Windows 10.
Something didn't install correctly. Not sure why. Can you uninstall, either through windows or from the card catcher directory.

Then download and install from this link:
http://acepokersolutions.com/poker-s...cher-Setup.exe

Try that. If you still have some issue, there has to be something blocking the full install. I'd have to see your install log, but really haven't ever had any install issues that I can recall, except for a firewall issue.
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Old 09-14-2017, 03:06 AM   #3990
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Re: Ignition/Bodog Poker Card Catcher HUD

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Originally Posted by dripdrop View Post
Played a long mtt session with the newest version and it worked great with just two issues:

1. Maybe 1/8 tables were not recognized by the catcher and needed to be closed/reopened which only sometimes worked. It seemed like it was mostly happening for satellite tables for whatever reason, although a few regular tables were affected as well.

2. The auto timebank still wasn't working for me. I know initially after the update it looked like that feature might not be reparable but in the notes for v2.09.9 you mentioned it was working for win10 which I'm running. Is there any configuration needed for it besides checking the box in settings?

Thanks for the frequent progress updates and continuing to put out a fantastic product!
Bump for an update on these q's? I've followed all the instructions (update, reboot, load ICC first, let tables load fully before opening others) but am still having issues with the hud not appearing for mtt's the longer I go into sessions. If the hud isn't displaying on a table would you expect closing and reopening the table to work?

Also had a case today where the hud for a 6max mtt was displaying on a 9 handed table even after closing and reopening both tables several times, but that only occurred in that isolated tournament. Thanks!
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Old 09-14-2017, 02:01 PM   #3991
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Re: Ignition/Bodog Poker Card Catcher HUD

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Originally Posted by dripdrop View Post
Bump for an update on these q's? I've followed all the instructions (update, reboot, load ICC first, let tables load fully before opening others) but am still having issues with the hud not appearing for mtt's the longer I go into sessions. If the hud isn't displaying on a table would you expect closing and reopening the table to work?

Also had a case today where the hud for a 6max mtt was displaying on a 9 handed table even after closing and reopening both tables several times, but that only occurred in that isolated tournament. Thanks!
Are you using the latest 2.10.2 version? I saw some tickets like this a few weeks ago, but I haven't seen even one since the latest version and we did address some of these issues you mentioned above. We improved table detection. If you're still seeing an issue w/ the latest version, I'd need to see your log. If you can click on settings in the catcher, and click create log, and send support that .zip file it creates we can see what the table titles are and what you're seeing.

As far as time bank, I believe you have to have windows scaling set at 100% for it to work. Just double check that. We haven't had any reported issues w/ that either.
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Old 09-14-2017, 07:44 PM   #3992
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Re: Ignition/Bodog Poker Card Catcher HUD

Freakdaddy I am just following up on the PM I sent you yesterday regarding how to have it so that the card catcher works with Bodog when out of the country and not with Ignition. I tried it and it didn't recognize the tables and like I mentioned, I believe the issue may be the import files are set up for Ignition not Bodog but may be more to it. Hoping you guys can help, I am not sure when I am returning to the states so every day is very important.

Thx!
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Old 09-14-2017, 09:08 PM   #3993
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Re: Ignition/Bodog Poker Card Catcher HUD

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Originally Posted by FreakDaddy View Post
Are you using the latest 2.10.2 version? I saw some tickets like this a few weeks ago, but I haven't seen even one since the latest version and we did address some of these issues you mentioned above. We improved table detection. If you're still seeing an issue w/ the latest version, I'd need to see your log. If you can click on settings in the catcher, and click create log, and send support that .zip file it creates we can see what the table titles are and what you're seeing.

As far as time bank, I believe you have to have windows scaling set at 100% for it to work. Just double check that. We haven't had any reported issues w/ that either.
It's not working again. How do you get version 2.10.2? The main download link on your site is for 2.10.1. When I opened it it told me I had to update so I did via the auto updater. Then I rebooted but it didn't work. Then I uninstalled it and downloaded from your site, installed it and reboot. Still not working and unless I'm doing something wrong 2.10.2 is not available from your site.
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Old 09-14-2017, 09:39 PM   #3994
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Re: Ignition/Bodog Poker Card Catcher HUD

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Originally Posted by Dexter_Cain View Post
It's not working again. How do you get version 2.10.2? The main download link on your site is for 2.10.1. When I opened it it told me I had to update so I did via the auto updater. Then I rebooted but it didn't work. Then I uninstalled it and downloaded from your site, installed it and reboot. Still not working and unless I'm doing something wrong 2.10.2 is not available from your site.
edit: after 5 different uninstall / reinstalls it's working. It's version 2.10.1 thouugh, idk how people are getting a different version.
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Old 09-15-2017, 02:16 PM   #3995
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Re: Ignition/Bodog Poker Card Catcher HUD

is catcher broken? I cant pick up any tables.
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Old 09-15-2017, 02:37 PM   #3996
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Re: Ignition/Bodog Poker Card Catcher HUD

nvm reinstalled everything and its working.
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Old 09-15-2017, 07:08 PM   #3997
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Re: Ignition/Bodog Poker Card Catcher HUD

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Originally Posted by Lilu7 View Post
Freakdaddy I am just following up on the PM I sent you yesterday regarding how to have it so that the card catcher works with Bodog when out of the country and not with Ignition. I tried it and it didn't recognize the tables and like I mentioned, I believe the issue may be the import files are set up for Ignition not Bodog but may be more to it. Hoping you guys can help, I am not sure when I am returning to the states so every day is very important.

Thx!
anything?
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Old 09-15-2017, 08:19 PM   #3998
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Re: Ignition/Bodog Poker Card Catcher HUD

Update: Looks like i actually got it to work!

The only issue I am having now which I was also having with Ignition in the states, is for some reason in my HUD under the active tab below the date where it says "duration" it started me off at 0:59 minutes. Any idea what that might be about?
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Old 09-15-2017, 09:04 PM   #3999
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Re: Ignition/Bodog Poker Card Catcher HUD

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Originally Posted by Lilu7 View Post
Update: Looks like i actually got it to work!

The only issue I am having now which I was also having with Ignition in the states, is for some reason in my HUD under the active tab below the date where it says "duration" it started me off at 0:59 minutes. Any idea what that might be about?
Sorry, trying to catch up. Busy day. Yeah the card catcher has always worked w/ Bodog, so glad you got it worked out. As far as the time, there is a time offset you can adjust if you click on settings in the catcher. So maybe try setting it to -1 and see if that helps.
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Old 09-16-2017, 01:12 PM   #4000
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Re: Ignition/Bodog Poker Card Catcher HUD

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Originally Posted by Dexter_Cain View Post
edit: after 5 different uninstall / reinstalls it's working. It's version 2.10.1 thouugh, idk how people are getting a different version.
The main download link is for 10.2 now. I'm not sure how uninstall and re-install would help, but glad you got it working. If you want to go to 10.2, this is the link:

http://acepokersolutions.com/poker-s...cher-Setup.exe
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