hey FreakDaddy no worries brotha...believe me, the Bovada/Ignition grinders love you, your product(s), and customer support! I can't speak for Gopato, but I think more than anything we were just venting our frustrations with the overall situation, not assigning any blame towards you.

It's pretty obvious to anyone who's grinded the two major US facing sites over the last few years...the clients are lolbad/outdated and worst, they seem to have some really incompetent people running their software teams.

anyways, just want you to know we appreciate what you do! I got the catcher to work BUT I am still having the issue with it not correctly assigning the HUD to seat positions. I accidentally posted in your other software thread, and you referred me to this one, but I haven't seen a fix for this particular issue. Am I missing something?

Thanks

Yes, this is exactly the problem/reason. If that happens, you need to close the catcher again. Open the catcher again first, and then the poker client.

Again, we're working to get it back to where the sequence of opening isn't an issue. No 3rd party app has this working 100% yet, because it's a programing nightmare. I know my guys are doing their best, and we'll continue to improve it.

Do you have preferred seating on or off? If it's on it needs to be on in the catcher and set w/ the same seat as you have set in the poker client.

Open one table up only. Move the HUD to the correct position of the player. Lock and save your HUD layout (if you're on pt4). Hm2 you don't need to do anything. Then load your remaining tables. It will load in the correct position from then on out. You can't adjust the seating position if more than one table is open. This is a limitation of the database.

This only works if a new table is open, if i'm playing a HUSNG the position of the HUD is gone when they rematch

but if I get sat it works in the same spot it should be..

EDIT: Perferred seating was off, will try now..

Edit 2: Ya it just realined itself as it should be, thanks!

dont be ridiculous, you paid a relative pittance for it, get free customer support at a moment's notice and it has provided value that far exceeded the price tag up to this point. oh noze, it's not perfect, wahhh.

show some ****ing gratitude for all the hard work that they're putting into this

Does this software support iPad ?

I appreciate that, but there's no need. I completely get that it's frustrating right now. I'm frustrated as well. It's a really messy update without a lot of really clean solutions. I have my top guys on it, and we're committed to continuing to improve it.

No.

Yeah like I said I know its a huge hassle and a lot of stupid BS from Ignition. I was a bit frustrated on my initial post as I had to restart my computer a few times to finally get the program to work while in the middle of a big Sunday session.

However, there was no way for me to know that I needed to reboot my machine after the update was applied unless I came here to this thread first. Which is why I said in my next post that it would be a nice feature if you provide a popup text or something to that effect to let us know what we need to do in order for the update to work.

Now, for me, it is a lesson learned. I'll have to come and check this thread every day before I begin grinding. Which is fine and I think we all hope and kind of expect that the hard part is nearly over with the changes that ignition made.

When I'm paying for software with recurring payments (not a one time upfront fee) it is part of the deal that I will receive great customer service and timely updates. That is part of what we're paying for. There are competitors that make similar software for converting hand histories.

Also, if Ace doesn't continue to provide great support and quick solutions to problems it will open the door for new companies to enter the space that could do better.

That said, I am quite impressed with the level of customer support here as well as the response to ignitions changes and being able to have a working product that was usable not too long after ignition changed their code. It seems like they are putting forth a great deal of effort and resources to improve the product.

However, that doesn't mean that every change was perfect for every user. For me personally, an update that was released weeks ago had been working near perfectly for some time. But then with new updates it ends up forcing me to reboot my computer mid mtt session (while multi tabling over 8 different poker sites) in order for the program to work. These inconveniences have probably cost me more than the cost of the program for the year.

It's pretty ridiculous that you would come and try to be some kind of White Knight for the customer support when I have legitimate complaints with how my user experience has been quite poor in the past few weeks.

The update doesn't force you to update, it lets you know there's an update and asks you if you want to. But that's neither here nor there.

I have every intention of making it work as best as possible. The last two updates are 98% there.

In that case I stand corrected. Perhaps I was absent minded and clicked yes.

gotta +1 rep here. their customer service is really awesome and the issues are mostly a result of constant changes from ignition/bovada and you can tell that Ace works very hard at resolving the issues as promptly as they are able to. we appreciate it guys

Often times my hud loads up, but stops updating after 1 hand. Sometimes my hud works fine. Sometimes, it works fine, then suddenly stops updating for no apparent reason. Sometimes it doesn't work at all. Any ideas to make it run smoothly?

Go buy Sharkystrator for Stars or any other program.

Paying $120 every 6 months for my stakes with ZERO support and the Owner NEVER replies back, if something is wrong your on your own. It's brutal, I don't know 1 person who actually likes the program but for HUSNG's you NEED it. not like a HUD - If nobody used it, then it would not be needed though. (Auto Registers you for lobbies)

Send funds to the wrong e-mail (He has 2) Wait 2 weeks for it to be activated.

Software also comes up as a virus with no explination for over 6 months now..

Do you believe you should get a refund if Ignition/Bodog change the software totally that it can't be fixed again? The rewrote the whole script from scratch I think, that's a ****ton of work IMO.

I'm not using the software much, but extremely thankful that the effort is put in.

Get to fly around the world you say, still get angry price is high or a plane breaks down.. Oh No, be grateful you can travel but wait you paid for a ticket..

Be happy for what you get, The support for this is honestly on the same level as Pokerstars used to be.

I'd have to see a log, but I'm posting up a new version here in a few minutes. This one should be 99.7%. The only remaining piece in this puzzle is not having to wait for your table to load before you load your next table. It may not even be possible after their update, but we're going to try. If not, it will work in all situations again and you don't have to close it between sessions, and loading sequence won't matter anymore.

Just doing a few more tests and waiting on a report from final beta tester. I just did a short session with it and beat the hell out of it and it was perfect.

So try this new one before you bother sending a log. I think you'll be ok w/ this update.

Thanks again guys (+Tcarnage). I appreciate the positive feedback.

I totally get people being frustrated though. This update has been absurd. I think it made me pull a chunk of my hair out. No joke. I was just working with another developer on 2+2 on his Ignition update, which he thought was working ok, and when I did a test it wasn't grabbing the window title and then crashed the client. It's just a beast. And as a poker player, I want it working 100% asap as well. I still earn my vacation money from Ignition/Bodog, so I want to get this thing as smooth as possible.

Again, thanks for everyone's patience. We're in the home stretch here nearing the finish line.

Hi, How do i go about resetting my license? I need to reformat my computer, and dont want to run into issues installing a fresh copy on windows.

just go to their reset page:
http://www.acepokersolutions.com/pok...ware_reset.php

when i switch PC, had to do this to all my APS software

Ignition Card Catcher Beta update - v2.10.1
http://acepokersolutions.com/poker-s...up_v2.10.1.exe

- Improved Table recognition
- No need to close down between sessions
- Loading ICC before or after Ignition no longer matters

So the only thing right now is that you have to wait for the table to fully load before you load your next table. I'm hoping we can figure out a data sequence where this doesn't matter, but from what I saw it may take quite some time. It's not a huge deal, but just an annoyance.

I had one report back from a Drivehud beta tester (since it uses the same catcher), that HUD did not load on the new beta we're testing for that. And that's a situation where the table loaded to 99%, then kind of blinked and reset for a second then loaded. I think I know why this is, and I didn't see the catcher have a problem with this, and no reports on an issue from it w/ beta testers.

I believe having it attach to replayer or lobby issue is gone, but we have no way to test this as no one can replicate it. We're just working from a log. So if you do see this, please let me know. I'd like to completely resolve that.

Like I said, this one is 99.7% right now. It will catch all hands and attach which is most important.

What exactly does it mean for the table to fully load? Is it just one full hand played or does that mean we have to have played one full hand ourselves so that the Hero +5 other players are all loaded

I'm pretty sure he means wait for it to 100% appear. Often, it will get stuck on 99% before it fully loads.

The HUD was pretty FUBAR for me for a while before I realized there were updates released here in the thread that didn't auto update. Nonetheless, thank you to FreakDaddy and the support team for getting the card catcher working like normal again. I can only imagine what a hassle it is to get the bugs out given the poker client Ignition has provided you. Thank you for your efforts and the great customer service.

http://imgur.com/a/EyEl7

Loaded one table at at time to 100%. Waited til it registered (showed the table #) in Card Catcher. Dragged the HUD accordingly over. Repeat. It appears to have accurately caught every hand.

It did assume my six max tables were 9 max, but right clicking and moving the hud around was not a problem.

Thank you.

Just that you see the table loaded. That it's not sitting at 99%. The HUD doesn't need to be loaded or anything.

HUD shows up in the right place on each table and tables now correctly tracked as 6max. Great job, FreakDaddy and dev team!

Follow the instructions: reboot after new updates, open one table and let HUD load, then open your other tables. If you need to make changes to your HUD positioning, then do it on the first table before you open any others and save changes (in PT4 anyway).

I noticed when the HUD appears on a new table before you've played a hand it can appear in the wrong seats; just wait until you've played a hand and it should reset itself to the correct seats.

Works perfectly!

hey freak, was using the newest edition and ran into the same problem of HUD not displaying on one of the tables, then being attached to the wrong table. i've got a log to send you if you can give me an email address or something