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Originally Posted by FreakDaddy
I understand, but Ignition's issued 3 updates in the span of 2 weeks. The first one we essentially had to re-write the entire program from scratch.
So we're doing the best we can. And if you read above, the issue isn't the update. The issue is you updated and didn't reboot. If you had just rebooted, it would work.
Yeah like I said I know its a huge hassle and a lot of stupid BS from Ignition. I was a bit frustrated on my initial post as I had to restart my computer a few times to finally get the program to work while in the middle of a big Sunday session.
However, there was no way for me to know that I needed to reboot my machine after the update was applied unless I came here to this thread first. Which is why I said in my next post that it would be a nice feature if you provide a popup text or something to that effect to let us know what we need to do in order for the update to work.
Now, for me, it is a lesson learned. I'll have to come and check this thread every day before I begin grinding. Which is fine and I think we all hope and kind of expect that the hard part is nearly over with the changes that ignition made.
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dont be ridiculous, you paid a relative pittance for it, get free customer support at a moment's notice and it has provided value that far exceeded the price tag up to this point. oh noze, it's not perfect, wahhh.
show some ****ing gratitude for all the hard work that they're putting into this
When I'm paying for software with recurring payments (not a one time upfront fee) it is part of the deal that I will receive great customer service and timely updates. That is part of what we're paying for. There are competitors that make similar software for converting hand histories.
Also, if Ace doesn't continue to provide great support and quick solutions to problems it will open the door for new companies to enter the space that could do better.
That said, I am quite impressed with the level of customer support here as well as the response to ignitions changes and being able to have a working product that was usable not too long after ignition changed their code. It seems like they are putting forth a great deal of effort and resources to improve the product.
However, that doesn't mean that every change was perfect for every user. For me personally, an update that was released weeks ago had been working near perfectly for some time. But then with new updates it ends up forcing me to reboot my computer mid mtt session (while multi tabling over 8 different poker sites) in order for the program to work. These inconveniences have probably cost me more than the cost of the program for the year.
It's pretty ridiculous that you would come and try to be some kind of White Knight for the customer support when I have legitimate complaints with how my user experience has been quite poor in the past few weeks.