If you have gmail or hotmail, then it very likely went into junk/spam. Your response from our support, not the lessons. They are all ticketed and responded to, but I do see it getting filtered sometimes.

PM me, or e-mail support. I will have them send it to me and figure out what the issue is for you.

Everytime I try to DL the trial version When I open it and try to run the set up it disappears... Any idea's why? I will buy this most likely I just want to see it work first.

Thanks!


Edit:

Figured it out and let me say I will be buying this tomorrow and thank you for your services this is AMAZING.

So I've tried to DL my HH but it only downloaded 1/4 of them. Now all I see are files that say "open hand history file" "not available yet" and "download period finished".

But I dont have the option to Download All or Download the ones that say Open HH File...

Do I just need to wait a day or something?

When getting the 'Hands From Disk' using PT4, a window pops up saying to Select Year. "Tribeca hand histories do not store the year. Please instruct us on how to process the year for the hands in this import session." So I check the box that says USE the file date year instead of year selector. Click OK and then the hands come up as Poker Stars, so I do have them, but they all come up as Full Ring not 6max.

1) Hand histories labeled "not available yet" must be 24 hours old before they can be downloaded.

2) Hand histories labeled "download period finished" are older than the 7 day window allowed by Bovada.

3) Hand histories labeled "open hand history" have already been downloaded by you. On PC check c:\Bovada\Hand History\acctnumber\ for your hand history files.

Yes, we are fixing this for PT. I know this is in the next automatic update.

Auto update on the converter that will detect and mark 6-max and full ring hands better.

Also, important update information for Poker Tracker users. Poker Tracker came to us to ask that we remove known hole cards from our software. They felt that because some people complained about all-in EV stats being off, this reflected poorly on their software and they wanted it removed. We suggested some other viable alternatives, but they were insistent on this change. So this latest update will remove known hole cards if you are a Poker Tracker user. If you still want known hole cards, you still have a couple of options.

1) Don't update the converter or poker tracker. PT is going to block these hands in their next update.
2) Use Holdem Manager since it will still work and they don't have an issue with this.

Again, apologies to PT users. We don't really fully understand PT reasoning, we thought it would be more viable to have it explained to users and allow them to decide if all-in EV was important to them or not, but PT saw it otherwise and we respect that position. If you have any questions, you can contact them.

Can you just make it a tickbox option defaulted to not include known hole cards?

Why is it in all builds going forward (or at least keep 2 builds up to date for both options)?

Reducing functionality after the fact is in poor taste.

Their argument is pretty ridiculous and unless they gave you a decent sum of money according to software sales, I don't know you would limit your customers. If they're not allowing the importation of known hole cards anyways, then why do you still have to change (besides providing an option to blank them out to allow for future PT imports)?

I still use HM1 and can no longer see known hole cards... any way to fix this?

It's unfortunately beyond our control. We agree with you 100%, but for some reason they were extremely adamant. We tried to make every logical argument to them we could, but it fell on deaf ears. It's their software, so they can do what they want. They made a choice the block the functionality. We could not foresee that they would make this into an issue.

They first approached us and said it was a moral issue. People shouldn't be able to see others hole cards, but then we asked why does it matter if the players are anonymous, the cards aren't known for 24 hours, and you'll never know who you've played against. Then it became because it messed up All-in EV calculations. We said we could just make a checkbox like you said, but that was a no as well. We have to change because they were just going to block them. Honestly, it's a really long exchange between us and them, and the bottom line is it's their software and out of our control.

Like I said, you can just not update if you want to keep the functionality. You can let them know your position as a customer as well. That's all we can do though.

Try to check for updates again and re-import. It should work, and if it doesn't for any reason, let me know please.

So Pokertracker owns AcePokerSolutions?

It didn't seem like it but why would you have to listen to them in regards to what you do with your software?

A checkbox to leave the known hole cards intact would solve the problem (and default unticked would hide them so they can import the hands into PT4).

I'm still on PT3 and want continued updates for known hole cards.

So if the Bovada HH format is changed at all, then we're screwed?

No, of course they don't own our company. They are in control of what kind of data they want to import into their software. They were going to just block any of these converted hands so they wouldn't import anymore. So we either needed to change, or not support them anymore.

This was their decision, their request, and it's their software. We don't agree with how they handled it, but there's nothing more we can do. We tried to reason with them. If you don't agree with their position, you can contact them via their form:
http://www.pokertracker.com/contact/...hp?cat_id=2336

There's nothing else we can do at this point. With the latest converter update, you can select and use HM as the converter option, and don't update to the latest PT update and it will work the same. If you go to the next PT update, it will not support this feature anymore though.

Bovada has changed it's format several times. Any software you use, database or otherwise, needs to adapt to any changes in the formatting. We've updated anytime Bovada has changed it's format. I'm not sure what this question has to do with this issue about known hole cards.

I understand why you want to keep PT as an ally. I'm glad I upgraded HM1 to HM2 instead of switching to PT4.

I have the same problem.
I use HEM2 and now the output of my converter no longer has opponents hole cards.
I checked for new updated, but it says none available, which does not surprise me as it just downloaded *this* update after 9pm last night.

I thought maybe I had overlooked the "select poker system" button, but all that seems to do is bring up the tutorial selection box.

I tried to select this anyway & re-convert, but the output hand file still does not have opponents holecards.

Ok, thanks for letting me know. We're double checking for any potential bugs or issues, and I'm talking with the developer now. It works fine for me, but there may be some config not setting or something. We'll get it worked out today.

Gaaaah, I'm having the same problem. Can't see the hole cards. Please fix ASAP

Having same problem with Holdem Manager 1.12.10b after I updated to BHC 1.0.12. No opponents hole cards unless I saw them at showdown.

How are they going to block your converted hands? Are you converting these hands to emulate another poker site? i.e Converting the Bovada hands to look like Stars or something? Or are you converting the hands to the old Bodog format? The latter, they could block easily, the former would take a bit of work on their part and risk screwing up legitimate hands from that site.

Don't worry, we will have a fix up. You can always re-import the hands that didn't show hole cards.

alright, I'm completely baffled.
I have not downloaded a new version, but now it IS bringing in the opponents holecards.

I did click on the "select poker system" button and it did bring up the tutorial selection menu again & I chose HEM.

which is what I tried this morning to no effect.

but the last bunch of hands I converted DO have all the holecards.

so, oddly, the 9 files from 6/17 that I did this morning do NOT have opponents holecards and the 4 files from 6/17 that I downloaded & converted this evening DO have them.

now I can't honestly say if it's "fixed" now, or I was doing something wrong this morning. (and last night)

while I realize this post does not make much sense, I still wanted to let you know.

Thank you. No, there is still an issue for some people. We know what the problem is. Developer has fixed it and we're just testing it now. So it will be up soon. Thanks for letting me know though. I appreciate it.

so when it's fixed we'll just have to import the folder that processes the old hands right? having this issue as well of no hole cards for hands the last few days.

I just downloaded the new update an hour ago and imported some new hands and can't see anyone's hole cards still. Is another update coming out to fix this?

Last update I saw was last night. Still waiting here too. Doesn't seem to matter which you pick - HEM or PT - only shows hole cards of villain if there is a showdown. (but sometimes when I fold river, not sure why?)