Correct. It detects a new player sitting and resets, otherwise it would be a pointless feature. So every session, you'll see the players stats that you played against, and when a new one sits, it will create a new name and track that player.

Then problem is sloved, and its caused by me.

Just FYI on the updater and it may be due to my setup. I treat my poker apps differently than regular apps...

The updater does not complete. It does download the file Update_BovadaHandConverter_2012124_etc_etc, but never deploys the files contained within. I just opened the file with 7zip and put the new files where they go and all is well. Just a heads up and again it could be the way I deploy the app.

Yes, there was a version with an issue in the converter and you must have that one. I've been advising people to go back to the bovada converter site and download from the trial button and re-install so they have the latest version. The updater will be fixed, from that point on.

Mystery solved... it was option 3. Glad you got it worked out now.

I have been avoiding the update for awhile because last time I innocently did it was a disaster and I couldn't see my opponents' hole cards. Today, I finally did it and now not only does it want me to reregister (no big deal), but it is also only showing the hand of the player who won the hand and any other player who went to showdown. Help!

We didn't want to remove hole cards, poker tracker forced us into that position. It sucks you got the first version that had a bug, but it was fixed.

Yeah, we sent e-mails awhile back that said you'd likely have to re-register if you have a version before X because we added tournament licensing. As far as hole cards not showing now, make sure you have known cards showing in your replayer and HM is selected as your database in the converter. Nothing has changed on that end, and there are no known issues with hole cards not showing.

Looks like it doesn't correctly detect heads up tables... it always displays at 6-max

No, it works with HU's hands, but we know there's some new issue going on with some HU's hands. We're looking into it.

Funny, this happens to me as well, but I always just shrugged it off as my PT results being a little bit off due to a glitch somewhere in the conversion. But the difference is always right around (and often exactly) $20. Not ~20 minutes. So maybe this is a completely different issue; I read all your responses but it doesn't seem to apply to me. It never bothered me too much since I keep my own spreadsheet as well, but now I'm curious.

Hi, I've noticed recently that some hands I am playing at 6 max is going to 2 max in pokertracker, anyone else having this problem?

Is it a problem?

I guess...

He said he figured it out and it was his issue. I would doubt anything with this would be off. Are you accounting for bonuses? I've imported 32k session minutes and every dollar and time is accounted for. The only bug we have right now is when we fix the HU's importing, but it apparently has caused some issues with PT 6-max labeling.

You mean like the people 2 posts above you?

Yes, we are aware. The developer tried to fix a HU's issue, and apparently now with some 6-max hands in PT there's an issue. We're looking into it. TY.

Nope, I keep bonuses separate from my real results in my manual spreadsheet, so something's consistently wrong. For example, yesterday's results are off by $16.70.

Yeah, sorry about my last post - I assumed it was assigning 6max sessions with two players only as HU tables, but I see now that it's importing sessions with full games as HU. So for now I will use the Adjust Stakes window to move em all to 6max till it's figured out.

What? Are these tournament hands? There's no way cash hands are off. I've never seen this from anyone since it's been released. I use it myself regularly and results are never off by a penny. If they were this would be fixed immediately.

There's a new version up on the site. We didn't put it automatic updates yet. .19e

- 6-max / HU's fix (this would happen only when the table died out and went to 2 players at the end when starting out as 6-max.).
- PLO8 fix

Adding a dead blind limit fix in the next version.

So I tried to email to see if its possible to upgrade from my just holdem cash, to holdem+omaha+tourney(I would pay the 21$ difference) and they tell me its not possible becuase, and I quote, "We don't have any code setup for adding additional versions for the difference unfortunetly." .

Come on. Seriously?

Like Seriously?

I would have been less disturbed if you just told me "No, we dont do that, give us more money".

I earlier had to get a new laptop, where I had holdem on the other but that laptop died, so my new laptop didnt get a working code. Email them and they fix that right away. By giving me a brand new code.

So in that example you were able to give me a code, that I didnt pay for(as I paid for an old code that is on a broken laptop), but now all of a sudden your system doesnt allow it? Do whatever you did in that case, but with the 3 bundle, tlel me what the code is and I will Paypal the difference.

Dont try and squeeze another ****ing 14$ out of me because you think it will work.

And to think I actually assumed costumer service was decent for this program after the initial problem was resolved quickly. And I think that problem was a lot more reasonable to be like "Sorry no" then this one is. LOL

Also if such a thing is the case, you should mention in on your site.

Correct... seriously, and I back their response. They don't have a system setup to issue the difference and have it report in the system and ship codes. That's why if you buy them all at once there's a discount. It doesn't have to say that anywhere on the site.

If you had PM'd me nicely, or asked in here if there was some way to do it, I would have looked into it for you.

What would "looked into it for you' do for me? You just confirmed they cant do it.

Although, I obviously dont believe it because not being able to do it would literally require you not having the ability to generate a code or creating a way to download a version where a code isnt necessary.

If you dont do it, thats fine, say you dont do it. The word can't in this situation is very lulzy tho. I mean obviously I wasnt expecting it to be a click of the button for support, but <5 mins work for 21$ seems pretty fine.

How about this you cancel my holdem, ship back on paypal, I pay for new one which comes with new code, win/win. Let me guess, you 'cant' do this either.

I mean I could even pay before and you refund 15$ or whatever it is.

There are a **** ton of ways to easily do this, without needing it hardwired into your support side but that would require support that cared (took their time to spell 'unfortunetly)', a non predatory attitude, and willingness to think outside the box.

Does approaching people and life situations like this work for you? Throwing fits over $9?

It's a fairly new product, and we've honestly never done this once or been asked to do it. Support does not have the capability to do it. Don't tell me how to run our business. You have no clue what you're talking about. It's more than issuing codes, it's inventory control and taxes.

If your sale was within 30 days, we can issue a refund. Past that, there are fees. You can PM me with your serial or e-mail and I will look up the sales receipt.

My advice to you though is just because you don't get your way, don't whine and throw fits about it. Insulting me, or our support, or the product isn't generally an intelligent approach to getting what you want. The support channel is set to handle what they can, and they do a really good job. I know, I check their tickets frequently.

Does this software work for PLO

yes