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Old 09-11-2017, 10:25 PM   #2926
jamesk777
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Re: Ignition/Bodog Hand History Converter Software

Hi I've had the converter for a very long time and was never asked for renewal until now. Have I been lucky all this time or is this something new?
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Old 09-12-2017, 12:25 AM   #2927
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Re: Ignition/Bodog Hand History Converter Software

Hey, since about 5 days ago I have had trouble downloading/converting hands. I go through my normal process of downloading hands from Bodog, then trying to convert using the converter. I keep getting the # of hands found as 271 and when I try and import into HM2 it shows no hands. No folders etc have changed so I'm not sure what's up.
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Old 09-12-2017, 01:48 PM   #2928
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Re: Ignition/Bodog Hand History Converter Software

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Originally Posted by jamesk777 View Post
Hi I've had the converter for a very long time and was never asked for renewal until now. Have I been lucky all this time or is this something new?
Don't know, but renewal has been active for about 4 years now. You can contact support and have them check your license status.
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Old 09-12-2017, 01:49 PM   #2929
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Re: Ignition/Bodog Hand History Converter Software

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Hey, since about 5 days ago I have had trouble downloading/converting hands. I go through my normal process of downloading hands from Bodog, then trying to convert using the converter. I keep getting the # of hands found as 271 and when I try and import into HM2 it shows no hands. No folders etc have changed so I'm not sure what's up.
What version of HM2 are you using? Are known hole cards turned on or off in settings on the converter?
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Old 09-12-2017, 02:13 PM   #2930
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Re: Ignition/Bodog Hand History Converter Software

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What version of HM2 are you using? Are known hole cards turned on or off in settings on the converter?
Version 2.0.0.8079 and known hole cards are on.
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Old 09-13-2017, 03:10 AM   #2931
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Re: Ignition/Bodog Hand History Converter Software

the ignition converter has missed a bunch of hands lately when i try to convert. is this happening to anyone else?
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Old 09-13-2017, 08:13 PM   #2932
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Re: Ignition/Bodog Hand History Converter Software

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Version 2.0.0.8079 and known hole cards are on.
Download your next batch of hands. Verify they are there in the Bodog directory, then convert and import.

It's entirely possible that some hands are missing and corrupted lately. I have had a couple of people say that hands weren't even being downloaded lately when requested. So just verify that as a basic step. The hand converter, and the hands from Ignition, Bodog, haven't changed.
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Old 09-13-2017, 08:15 PM   #2933
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Re: Ignition/Bodog Hand History Converter Software

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the ignition converter has missed a bunch of hands lately when i try to convert. is this happening to anyone else?
No reports of this. The hand converter works 100%. The hands from Bodog/Ignition have not changed. We have had reports of people not getting hand history files even though they've requested them. So check and make sure you actually have the hands. If you have an actual error, or will show in the hand converter log. I haven't seen an actual error in maybe 1.5 years.
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Old 09-13-2017, 08:49 PM   #2934
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Re: Ignition/Bodog Hand History Converter Software

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Download your next batch of hands. Verify they are there in the Bodog directory, then convert and import.

It's entirely possible that some hands are missing and corrupted lately. I have had a couple of people say that hands weren't even being downloaded lately when requested. So just verify that as a basic step. The hand converter, and the hands from Ignition, Bodog, haven't changed.
It's really weird. I have downloaded the hands, and when I open the files in the directory titled with 20170912, it is showing me hands from August 28.

https://gyazo.com/1146c4c6ce1abb09eaf6eca7e2647210

Not too sure what's going on here.
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Old 09-14-2017, 01:40 PM   #2935
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Re: Ignition/Bodog Hand History Converter Software

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It's really weird. I have downloaded the hands, and when I open the files in the directory titled with 20170912, it is showing me hands from August 28.

https://gyazo.com/1146c4c6ce1abb09eaf6eca7e2647210

Not too sure what's going on here.
Yeah, like I was saying, it doesn't look like you're getting new hands from Bodog. You need to contact them, and ask them to reset your downloads. They typically do this pretty quickly if you e-mail their support and just let them know you downloaded, didn't get hands, and need to have them reset so you can re-download.
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Old 09-15-2017, 02:47 AM   #2936
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Re: Ignition/Bodog Hand History Converter Software

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Yeah, like I was saying, it doesn't look like you're getting new hands from Bodog. You need to contact them, and ask them to reset your downloads. They typically do this pretty quickly if you e-mail their support and just let them know you downloaded, didn't get hands, and need to have them reset so you can re-download.
Alright, they reset my hands for me and I downloaded again. In the bodog client I can click open hand history file and it shows me the hands, but when I try and use the hand converter it keeps giving me the same 271 hands found which basically means no hands. Any idea what could be going wrong?
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Old 09-15-2017, 02:10 PM   #2937
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Re: Ignition/Bodog Hand History Converter Software

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Alright, they reset my hands for me and I downloaded again. In the bodog client I can click open hand history file and it shows me the hands, but when I try and use the hand converter it keeps giving me the same 271 hands found which basically means no hands. Any idea what could be going wrong?
Did you go to their hand directory and check and see if the hands were indeed downloaded? You said bodog.. so you looked at c:\bodog, etc..?

Also, have you always been on bodog, and not bovada or Ignition? Just to make sure your hand converter is set to the correct directories and not a previous skin.
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Old 09-15-2017, 04:29 PM   #2938
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Re: Ignition/Bodog Hand History Converter Software

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Did you go to their hand directory and check and see if the hands were indeed downloaded? You said bodog.. so you looked at c:\bodog, etc..?

Also, have you always been on bodog, and not bovada or Ignition? Just to make sure your hand converter is set to the correct directories and not a previous skin.
Yeah I've always been on bodog. When I go to C:\bodog I see hand histories that were modified early this AM which would have been when I downloaded the reset hands, but when I click on them I'm getting hands from August 29. When I'm in the bodog client I have the option to "open hand history file" and then I see the proper hands, but I can't see them when I go to the C folder even though it says that's where they are. The C folder doesn't seem to have the files starting with HH but I'm not sure what's up. I have been using bodog in a virtual sandbox lately, do you think that would explain what's happening?
https://gyazo.com/616b0e06d5d7d3fccaf90e388225a9ff
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Old 09-16-2017, 01:07 PM   #2939
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Re: Ignition/Bodog Hand History Converter Software

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Yeah I've always been on bodog. When I go to C:\bodog I see hand histories that were modified early this AM which would have been when I downloaded the reset hands, but when I click on them I'm getting hands from August 29. When I'm in the bodog client I have the option to "open hand history file" and then I see the proper hands, but I can't see them when I go to the C folder even though it says that's where they are. The C folder doesn't seem to have the files starting with HH but I'm not sure what's up. I have been using bodog in a virtual sandbox lately, do you think that would explain what's happening?
https://gyazo.com/616b0e06d5d7d3fccaf90e388225a9ff
Yes.

It doesn't sound like it's completely writing to your system and it's holding some of the data in the sandbox. Can you run it w/o that and then download your hands to your system? It definitely has to be the cause if you're seeing them, but can't access them.
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Old 09-16-2017, 03:18 PM   #2940
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Re: Ignition/Bodog Hand History Converter Software

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Yes.

It doesn't sound like it's completely writing to your system and it's holding some of the data in the sandbox. Can you run it w/o that and then download your hands to your system? It definitely has to be the cause if you're seeing them, but can't access them.
That was it, thanks for your help!
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Old 09-16-2017, 07:06 PM   #2941
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Re: Ignition/Bodog Hand History Converter Software

have been trying to get a hold of ace poker solutions to get my serial numbers for the converter but havent had a response in days. can anybody help?
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Old 09-18-2017, 01:37 PM   #2942
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Re: Ignition/Bodog Hand History Converter Software

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have been trying to get a hold of ace poker solutions to get my serial numbers for the converter but havent had a response in days. can anybody help?
Yeah, I just saw Brian write to you... again. You were responded to 3x... if you ever purchase a serial online, and don't see it, always check your junk/spam folder. Serials were re-sent. The auto responder you're e-mailing, sends you a form to recover your serial. And after purchase, you're sent to a screen w/ your serials. So there's multiple ways to get your serial.

All we can do is respond to you, which we have done multiple times. Please double check your junk/spam folders.
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Old Yesterday, 12:51 PM   #2943
p2 dog, p2
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Re: Ignition/Bodog Hand History Converter Software

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Is your NL license still active? If you look up at top is it saying cash holdem / cash omaha ?
v 1.0.53
Cash hold'em/cash omaha/ tourney


is what it says. so i have no idea why they arent importing properly
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