I was thinking of signing up to Bovada (or Ignition as it's now called) and came across this thread and I'm thinking of getting the converter and was just wondering if this works with the latest version of HE2? And is there any extra steps or precautions we need to take to use this software properly without problems?

Same here. It's also happening with the card catcher as well. Looks like their server is down.

It worked for me

To make a long story short, the license server is down. We've never had this kind of problem before but we were having an update done and somehow the rack the server was on got fried. So we literally had to put a new one together last night and we're in the process of restoring everything. Not everyone will have an issue trying to start up the software, only if you haven't run it for awhile or it's been a while since it's validated the license.

We've been working on it 24/7 this weekend since it happened, so hopefully we can get this fixed and completed very soon. Not fun.

The server is backup for the hand converter. Some of you might need to re-register. But once you do that you'll be able to use it. If you forgot your serial for some reason, you can look it up from this link:

http://www.acepokersolutions.com/serial-remind/

Thanks for everyone's patience. The server company we used had a major heat failure issue. It melted everything including the raid, so we had to setup a new server (different company). Just totally crazy.

Always received good customer service from you guys. Thanks for working hard to get this fixed! Cant wait to review the hands I butchered

Thanks for your feedback and kind words.

Yeah, just happy it's all done with at this point. It wasn't fun, but I'm very proud of how the team responded and how hard everyone worked.

Hi,

The "Time Offset" in settings isn't working. I've tested setting this to 0 and setting it to -3 and there's no difference in the hand histories that it outputs. This used to work great, but it doesn't seem to have worked for 2-4 weeks. Thanks for your help.

Also, when I import a batch of hands, I noticed that for my tournaments, half of them are recorded as Hero (Pokerstars) and to see the other half I have to look at Hero (iPoker). Cash games, however, all fall under Hero (Pokerstars). What's up with this?

As far as the timezone offset, I'll have to check into it to see if something changed. I don't think it did, but I'll have someone check it out and get back to you.

As far as pokerstars and ipoker hands, I think you're getting confused. The converter only converts with pokerstars. If you using our bovada card catcher, it writes and imports as ipoker. That's probably what you're seeing.

Hey FD, how would I go about moving/copying a session of imported CC hands from my ipoker alias to my pokerstars alias? Is this possible? I ask because I don't have access to Bovada HHs from the last day prior to the Ignition switch and would like those records consolidated in one alias.

Just starting to get back into playing and got a few import errors from PT4 after converting some hands from both Bovada and Ignition during the last month. Is this to be expected or should it be importing with no errors? I know these things can be tricky.

Using v1.0.48 on the converter and v4.14.18 on PT4. Happened in 6 max DoN and hyper turbo SnGs and the Ignition freeroll for transferring over. Thanks!

The timezone is not working for me either. I brought it up a while ago and assumed it was only me so did not ask again.
Just so you know, it is working for zone hands but not regular tables. I don't know about 6-max but full ring it does not work. I even created a new database to do the checking.

I'm using the Bovada Card Catcher and the Bovada Card Converter. I deleted my old PT SQL Database and made a brand new one, and when importing converted hands, like I said I get some hands under the Pokerstars Hero and others under the iPoker Hero for just the tournaments.

Now that I think about it, it's probably because while playing tournaments, I'm using the card catcher so that I can have a HUD up, so those "Get Hands While Playing" are probably the ones being filed under the iPoker hands, and when I request my hand histories from Bovada and use the Converter to "Import Hands From Directory" in PT4, I'm guessing that's when it imports them as PokerStars hands.

Should I not be "doubling down" on these imports? Am I going to see duplicates? I play zone 90% of the time, so of course there's no hud there and PT4 isn't "Getting Hands While I Play", but sometimes I'll sit at normal cash games and fire up some SNGs/MTTs where the HUD does work. Is it double-counting these hands since I import them again after downloading the histories from Bovada a couple days later?

Sorry, my post is a complete clusterf*ck of nonsense, just got through with a 14 hour marathon session and my brain is fried.

Thanks for any help, it's super duper appreciated!

It's actually not working for zone hands for me. I made a new PT Database, set the time offset to 0, imported the hands and took a screenshot of the session start times.

Deleted the database, made a new one, set the time offset to -3 and imported the hands (which I'd made a copy of before converting) and the session start times are identical. This is 90% zone and 10% normal cash. Tournaments are also unaffected just from looking at the text files from both conversion batches and clearly seeing that the tournament start time is the same.

Maybe I'm misunderstanding, but why don't you just create an alias that combines both usernames? If you don't know how to do this I can tell you if you let me know your database.

No, shouldn't be any errors. Can you let me know if you get anymore? It might just be related to some formatting for their freeroll. I don't have any other kinds of reports about errors and haven't seen any myself. If it does happen though, please send your original hand history to support and they can have a developer check it out.

Ok, probably something changed in the move over to ignition. I'll have someone look into it. Thanks.

Hehe... np. Yeah so the catcher is going to import as ipoker and the hand converter as pokerstars. So there won't be an overlap of data.

Because I'm only concerned with the one session played the day before Bovada shutdown that I don't have HH access to. Don't want to go through the trouble of creating a whole new alias and merging hands

Just popping in to complement FreakDaddy on A++ support.

Well done

For anyone trying to figure out how to create an alias that combines multiple usernames across multiple sites in PT4, I found this excellent guide that may be of use to you:

Creating An Alias in PokerTracker 4

Fixed all my problems, thanks FreakDaddy, you da man!

Hi I have PT4 version 4.14.14 and BHC v.1.0.48. I can't see the other player's hole cards in the PT4 replayer. In BHC under settings I have selected Poker tracker 3 or 4 and everything else checked, including Enable Known Hole Cards. I get a red message telling me - Enabling this feature may cause import errors in the data base version you are currently using.
In the PT4 replayer under options, I have checked - show known hole cards.
What am I doing wrong? Is my holdem manager that I also have installed on this computer somehow creating problems or is there something I've overlooked?

Ok .. seems like way more work to do it this way, but you all of your original hands are stored in your archive folders for your database. So depending on which database you use, if you go to site setup it will show you the archive path. Usually they are sorted by poker site and then date. You'd just have to grab those hands and re-import them.

Thanks... I appreciate that.