The underlined hours are appearing incorrect and they are higher than they should be. How can I fix this?

Thanks

Only HM3 will work on the WPN network 'Blitz' tables. The necessary seating files were not added to the WPN software until after HM3 had been released. HM2 will not ever support these tables at WPN.

All development of new features, tools and game type support will be focused on HM3. We will continue to support HM2 for bug fixes and parser updates until an end of life (“EOL”) date for HM2. We have not yet determined an EOL date for HM2; however, it will remain supported until at least October 15, 2020.

By purchasing HM2 you can upgrade to HM3 with a 25% discount before October 15th 2020. To use the discount please login to your HM account on our website and add the available discounted upgrade option to the cart and complete the purchase. You can see our upgrade policy FAQ here. And our HM3 Annual Support & Maintenance policy FAQ here. Important: The Annual Support & Maintenance is FREE for the first year with the purchase or upgrade.


The hands were imported, then archived. All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\MM\DD.* It is configured in the Site Setup - Auto Import Folders menu.


If you drag them to the proper place with the right mouse button are the positions correct when you replay more hands?

If you continue to have problems:

1) Please export your custom HUD's in HUD Settings > HUD Designer > 'Export'
2) Open the HM2 > HUD Settings > HUD Designer menu > Click 'Reset' > [x] Panel Positions > OK
3) Move the stats with the panels with your right mouse button to where it belongs.

If none of that helps, please reproduce the problem and send your HM2Logs folder with screenshots and a detailed description of what you were doing and what problems you were experiencing, with a link to this thread and your forum name.

Make sure you zip/attach some recent hands to that same support ticket when sending those logs.

Fozzy71
Customer Support

a) Is that the 'Sessions' report, or one of the other 'Sessions by XXX' reports, or another report entirely? Whenever you post screenshots of reports please post the entire HM3 window without having been cropped.

Did you play any tournaments during that period of time? If so, it would be caused by a known issue:

HMT-4825 Session Duration combines Cash and Tournament duration

This issue has been documented in detail and provided to the developers to resolve. If you want to be notified when it is fixed please send an email via the 'Contact Support' link and include "Notify Me When HMT-4825 Is Resolved" in the subject line and body of the email.

b) If that does not apply to your sessions/report, we will need you to send us all those hands from your archive folder and full screen, uncropped images of the reports, in a support ticket.

Please 'Contact Support' with a link to this thread and your forum username.

Please zip and email the original problem hand histories and tournament summaries to us as instructed at the bottom of this FAQ. Make sure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.

Fozzy71
Customer Support

i think ill upgrade to hm3
can you advise if all filters i have saved can be transferred to hm3? And all reports i have created? If so how? ty

Customized reports and saved filters can not be transferred. You can transfer the database* (hands, aliases, notes, player marks, etc) and HUDs during the setup wizard, or afterwards using the File - Import HM2 Database... menu, but those reports/filters will not transfer. You will have to configure similar reports in HM2 and save them as custom/favorite reports, and recreate similar filters from scratch using the new HMQL filter system in HM3.

*Note: If you have manually edited tournament results in HM2 those have to be imported after the actual database using the HM3 - Tools - 'Import HM2 Tournament Results...' menu.

Fozzy71
Customer Support

ok ty
i have been playing 600nl blitz with hm2, obv no hud but have noticed a select few hands import but say 90% of hands dont. Any particuklar reason why this would be the case? Just because hm2 doesnt support blitz and may randomly work every now and then to pick up hands? the random hands that are imported are also marked as 600nl not 600nl fast

We will need some logs after an import where hands error or don't import and most importantly some of the hands sent in for testing.

Try creating a new DataBase and import a small portion of your \HM2Archive so you can see if the problem exists in the new DB.

If you continue to have problems in the new database:

a) Please send your HM2Logs folder after the test import to that new database with screenshots and a detailed description of what you were doing and what problems you were experiencing, with a link to this thread and your forum name.

b) Please zip and email the problem hand histories and tournament summaries, with a link to this thread and your forum name, to us using the 'Contact Support' link.

Make sure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.

All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: C:\HM2Archive\2016\07\31).

Note: When sending WPN hand history files you have to zip the entire day folder for those hands. The WPN file names are so long now that they can not be attached to our support ticket system unless they are zipped up inside of a parent folder with a shorter name.

When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then click 'Share' > 'Create Link' > Copy Link' and right-click > 'Paste' the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com or google drive.
- https://help.dropbox.com/files-folde...utside-dropbox
- https://support.google.com/drive/ans...DDesktop&hl=en

Fozzy71
Customer Support

Having issues with the HUD not showing on some tables. Works fine on about 75% of tables. All on the Ignition/Bovada network

i imported the hm2 archive for wpn and same as current db
i also downloaded hm3 and imported all hm2 hands
just for this month there are 4k less hands in hm3 than hm2.
how can i fix this?
i did the auto import adn there were 1200 errors for 4m hands

hm3 - https://gyazo.com/46e4782d582d2198e570ebda60d2d296
hm2 - https://gyazo.com/34d63a789ee226c1148c531d2cda1a9c

Since you did not specify I will assume you are using HM3 and our Ignition Hand Grabber (IHG) app, and not HM2 with some 3rd party card catcher. We have an open developer ticket about a similar issue but we need more logs from customers to help our developers try and solve this issue as I personally have not been able to duplicate it:

IGN-210
HUD missing on some cash tables (when multitabling)

HM3 and the HM3 Server/HUD, and the Ignition Hand Grabber (IHG) app processes must always be started before you open the Ignition poker client software. If the Ignition poker client is closed for any reason you must shut down HM3 and restart it fully again.

- Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
- Start HM3 and wait for the HM3 server to start. You will know it has started when the 'Start HUD' button switches to say 'Stop HUD'. If that doesn't happen then you can start it via the HM3 - File - 'Start Auto Import' option.
- Once the HM3 HUD/Server is fully running you can then start the Ignition client.

Take a seat at one table, allow the HUD to appear before you open a second table and wait for the HUD to appear there before opening a third e.t.c.

If you then have any problem with import errors or a HUD not appearing:

a) Take a screenshot of the table/desktop before and after the problems.
- Try to include the Live Play tab, Tools - Import details - Live Play and Errors, your poker client lobby and a browser page of this site - https://time.is/ - visible in the screen shot.

b) Click the 'Send Feedback' button from the left sidebar menu, or from the 'Help' menu at the top, and send your logs and config files with a detailed description of the problem.
- Send the screenshots in the same/new support ticket the Send Feedback system generated for this issue. Here is a direct link to your My Tickets page - https://support.holdemmanager.com/user/mytickets/
- Select all the hands for this session in the 'Sessions' report with the Ctrl+A keys then right-click - 'Export' those hands and zip/attach them as well. We need the grabbed and exported versions of these hands to compare with the logs to look for name mismatches.
- Close HM3 and exit the HM3 Server then save a copy of the original Hand history for the table/session with the issue and zip/attach those also.*
* All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM3Archive is in C:\HM3Archive by default, but you may have put it anywhere. The archive should be organized by \Network\Month\DayOfMonth (example: C:\HM3Archive\SiteName\HM3Archive\2016\07\31). It is configured in the Tools - Settings - Import menu.

With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.

Fozzy71
Customer Support

This isn't something you can fix yourself. You have to send us those screenshots, the original hand history files, and a detailed description of the issues as I explained in that post you quoted.

Please zip and email the original problem hand histories and tournament summaries to us as instructed at the bottom of this FAQ. Make sure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.

Fozzy71
Customer Support

"HM3 uses the same equity code as PT4 now which is more accurate."

Not sure about the equity code (same thing) but the "EV code" isn't on average better than with HM2 as HM3 (and PT4 apparently) ignores some multiway pot all-in EVs:

Player1 goes all-in prelfop.
Player2 and Player3 call it preflop.
Player2 and 3 go all in on the flop.

EV can be calculated for player2 and 3 who fight for the main pot and for the side pot. The other pot has no Player1. HM3 doesn't calculate the other pot's EV either and so on average the all-in EV is more wrong in HM3 (and PT4?) than in HM2. I need to use HM2 to see my all-in EV more like it is.

GGnetwork's (not only about GGnetwork but about all sites) own stats on their own software are also accurate when it comes to the EV. Just HM3 (and PT4?) is in many cases far from the real all-in EV.

A huge miss when it comes to shorter stack tables and in more normal cases too it can show one is losing heavily when one is actually winning heavily (minus the rake), that makes a big difference in attitude when one is playing something new and wants to see how one is running.

You snipped out the most important part of that reply you are quoting.

HM3 uses the same equity code as PT4 now which is more accurate and less biased than the code we used for equity in HM2.

In a hand where a player is all-in but other players are not, net adjusted results are not calculated. When one player is all-in preflop and other players are not, then they usually have the option to act postflop and this means that sometimes one of them will fold. Having the option to fold* after another street is dealt means that in the long run there will be more strong hands which get to showdown and less weak hands. If we were to calculate net adjusted results in hands like this it would introduce a systematic bias (because there will be more known strong hands) so we exclude all hands like this from net adjusted calculations. You can read more about this here - https://www.pokertracker.com/blog/20...-all-in-equity

*Note: Attempting to calculate adjusted results when unknown but folded cards already called the all-in also introduce a bias into the results so HM3 does not make these calculations in any situation where a player calls the all-in and later folds (even if it's on the same street).


Fozzy71
Customer Support

hey foz i just submitted ticket with as much info as i can with logs and screenshots. You ask to send problem hand histories, however i dont understand that request, because the issue im having is missing hands from ACR that have randomly not been imported, therefore how can i send missing hands?

thanks

Hm3 mtt sng and spins. I will send u some files. For the sng it should be doable. As u said pp doesn't write summary files.

But for stt sng u wouldn't need that, can just Programme the payout structure (only has be down once) and then go from the last hand if hero won or lost all the chips and his finished position.

Would be great if you can implement this in future updates. Maybe it's more tricky caus pp only writes one big txt file, but I guess hh from one single sng have some sort of sng number?!

Mtt support won't work, I understand that.

Thx

WPN has a known issue where the client doesn't write 100% of the played hands, but you said that HM3 was importing fewer hands than HM2 did. We need whatever hands you imported to both that resulted in fewer hands in HM3.

Fozzy71
Customer Support

I am no developer so I am not sure what will be possible to detect with so many tournaments written per file but we have documented issues, related to both STT and MTT I believe, for our developers to try and improve detection of. Your hands/files you sent will hopefully help them to improve the detection when they can work on those tickets we wrote up.

For now you will need to manually edit the results via the Reports - Tournaments - Tournaments - right-click a tournament in the upper half the report grid - Edit - Tournament Editor, then edit as needed and click 'OK' to save the edits.

Fozzy71
Customer Support

I miss a filter like "Hands Went to Showdown" (PT4) in HM3. On HM3 i just find a filter that shows the hands that Hero went to SD and not all the hands that goes to SD.

News about Range Wizard?

There is no such filter at this time. This feature request has been documented in detail and provided to the developers for future consideration. *If you want to be notified if/when it is added please send an email via the 'Contact Support' link and include "Notify Me When HMT-1786 Is Resolved" in the subject line and body of the email.


We are very close to releasing RW publicly. Expect an announcement soon.

Fozzy71
Customer Support

is it possible to filter by tournament name.
eg. I want to see my profit for each game and when i click on 'tournaments by desccription' it brings up things like mtt (8max) but has a mash up off all the tournaments of that type and I want to just search 'specific name of the tournament'

also where would I find how I'm doing in preflop allins. in flips 80/20s etc

There is no such filter as we don't have a 'Tournament Name' stat in that/any report but you can use the 'Tournament' menu in the Filter Editor (funnel icon, top left of any report) to filter by the various attributes that create each row in that report.



HM3 - Report Selector - Analysis - 'Races' would be the place to start. If you want to only see the preflop allin 80/20's then you would filter for:

in the HMQL 'Filter:' field at the top of the reports. Those filters do not exist in the Filter Editor so you have to add them using the HMQL Auto-Complete filtering system code.






Fozzy71
Customer Support

There is no point to repeatedly paste that standard answer that doesn't address my post at all about the all-in EV bug. If Fozzy71 doesn't understand it, maybe someone else can try to explain it to him. Here is my post again:

"HM3 uses the same equity code as PT4 now which is more accurate."

Not sure about the equity code (same thing) but the "EV code" isn't on average better than with HM2 as HM3 (and PT4 apparently) ignores some multiway pot all-in EVs:

Player1 goes all-in prelfop.
Player2 and Player3 call it preflop.
Player2 and 3 go all in on the flop.

EV can be calculated for player2 and 3 who fight for the main pot and for the side pot. The other pot has no Player1. HM3 doesn't calculate the other pot's EV either and so on average the all-in EV is more wrong in HM3 (and PT4?) than in HM2. I need to use HM2 to see my all-in EV more like it is.

GGnetwork's (not only about GGnetwork but about all sites) own stats on their own software are also accurate when it comes to the EV. Just HM3 (and PT4?) is in many cases far from the real all-in EV.

A huge miss when it comes to shorter stack tables and in more normal cases too it can show one is losing heavily when one is actually winning heavily (minus the rake), that makes a big difference in attitude when one is playing something new and wants to see how one is running.

Is there a way in HM2 to have the font size different on 2 different sites, while still using the same HUD on both sites?

Thanks

Hi,
I like HEM 3.
I noticed that HUD shows only 20k hands for other players. I wondered if it's the last 20k hands only? Or first 20k hands? Does it affect NC notes as well? Can I increase that number?
thanks

No, but you could duplicate the HUD profile in the 'HUD Editor...' menu, change the font size, and assign it to that one specific site and assign the original profile to the other site.

Fozzy71
Customer Support