Have you never purged hands? You have asked about free space and purging/new databases for years and I keep answering questions and linking you to this FAQ - https://hm2faq.holdemmanager.com/que...r+%28Ribbon%29

That FAQ shows you how to create a new db, delete an old db, purge hands, export hands.

No, that is not what it means. That is only about 60% of your database size, the remaining portion of the HM2 Database(s) is stored in C:\Users\{U serName}\AppData\Roaming\HoldemManager\Database. You can see how big that is in Windirstat or via right-click - properties in Windows File Explorer. If you can't see it, turn off the windows option that is hiding that directory. http://faq.holdemmanager.com/questio...es+in+Windows+

Here is an old HM1 FAQ showing how to get total hero hands count via PGAdmin if you really care to know the hands count. Please run this query in PgAdmin's Query tool as per this FAQ http://faq.holdemmanager.com/questio...s+in+Database+

Fozzy71
Customer Support

Pauly please DO NOT DO THIS unless you know what you are doing and what version of PSQL you have installed. HM2 installs PSQL 8.4 by default and we have it configured to disable log saving. If HM2 installed PSQL for you then you DO NOT need to do that PSQL log file FAQ The Imp posted.

Fozzy71
Customer Support

Most catchers or converters use Stars format, some have used IPoker in the past. We have some old examples of hands in our HM1 FAQ - https://faq.holdemmanager.com/questi...Information%29

If you need newer hands you will need to collect them yourself or ask friends, or potential customers, for hands.

Fozzy71
Customer Support

Is HM going to read current HH format of Pokerstars forever? Or will it break if pokerstars decides to change the format and HM adjust to it?

Sorry! Didn't know the logs were disabled by default, I've always installed postgresql separately.

We never remove parsing code for old hands from supported sites. As long as HM2/3 are able to support PokerStars those legacy Stars hands HM1 supported will be supported in HM2/3. If they update their HH format we add new code for the new format so it will support new and old hands. I am sure if you did a bit of networking or even just searching of this forum you can probably also find more recent examples of where posters on the forums posted the raw HH instead of using one of the various forum hand converters.

Note: Sharing of HH files between players is against the rules at stars if you use those hands in your own tracker/HUD database. Sharing them for development, coaching, advice, etc is allowed as long as those hands get imported to a separate development/coaching database that you do not use when playing live at PokerStars.


No worries. I assumed that was the case. That is why our installer stills hips 8.4 even though we support up to 9.3, to make it easier on the new and less tech savvy users. That is also a big reason we ditched PSQL for HM3.

Pauly isn't very PC savvy so I just don't want him doing things overly technical. His database is likely way smaller total number of hands than the size of the PSQL \Data and HM3 Users\Database folder sizes would indicate. That 21 GB in the HM2 DB Manager + the ~12 GB or so in the HM2 \Database folder could be as many as 8 million hands but I have a feeling Pauly has way less than that and the DB is extremely bloated because it has only been vacuumed once (?) since he created it some number of years ago.

Fozzy71
Customer Support

The Imp, thanks for your post. I am not doing that postsql thing as fozzy suggested. I have version 8.4 it seems. I dont have to do anything where there is an issue.



Fozzy, i clicked on database, created a new database. Then i deleted the old database that i have which was around 20gb. Took about 10 seconds and it deleted. Now instead of 20gb available in my ssd... there is about 40gb available. Does that sound right then?



So my database only used up a total of 20-21gb only? It showed 21gb in the size earlier... the old database i have. It seems like what i deleted... is pretty much the amount of gb that got freed in my ssd?



So from now on, after how long, should i purge and vaccum? Then you would suggest i do this same thing ever x months? Thus let say my database shows i used up 10gb after a while. Then do the same thing and start fresh right?


I did not know ppl didn't keep old databases. I thought ppl used the hud stats and everything for a long time like years... but it does make sense many players you won't see anymore and of course players change.



One other thing. So right now you said i can still import hands from the hem history folder to this new database right? Like say i want to import the last x months? I was confused how this is possible because i thought once you delete the database which i just did, the hand histories aren't deleted? If this is true, wouldn't that mean i have all the hand histories for years and if i want to free up more space, i can delete all those hand histories right now?


Thanks.

Yes, but if you reboot your PC (if you haven't yet) you might see some more get cleaned up free. Emptying your recycle bin might also help. I haven't done testing on this in a while but our HM2 portion of the DB files might go to the recycle bin before it gets permanently deleted. Even though it appeared to only take 10 seconds there were likely some HM2/PSQL processes working in the background for some minutes after that to finish the DB delete processes (which may also show up as more free space after a reboot).

I usually recommend customers (especially those playing lots of hands) backup* then full vac/analyze once a month. It is easiest to remember that way if you aren't like me and use phone/desktop calendar sync'd reminders for everything that is repetitive.

How often to switch to purge old hands or create a new live play DB is up to you based on your free space and the HM2 DB/HUD performance.

*If your database becomes corrupt, or you have hardware problems, you can restore a backup and only have to import the most recent hands (that were played after the backup was created) and edit any tournament results if necessary. *I recommend keeping at least the most recent 2 or 3 backups in case the most recent one does not restore properly you can try the previous backup. *Here is a FAQ explaining how to backup your database and all settings in one easy step - http://hm2faq.holdemmanager.com/ques...onfigs+work%3F

Yes, the majority of our customers likely do have one life-time'ish DB that they play with but most of our customers also have slower/larger HDD and likely play fewer tables/hands per month than you do.



All original hands that are auto-imported* get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\MM\DD.* It is configured in the Site Setup - Auto Import Folders menu.

Did I forget to link you to the FAQ that explains how to create a new DB and where to find your archive folder? If so, I apologize:

Here is the FAQ, just skip the new db steps and jump down to the manual folder import steps.

*If you play a site like stars/ftp/party you can also email their support and ask for all your old hand histories and tourney histories/results in case you have some hands in the database that you manually imported and didn't manually archive. You can also 'Export' the hands from the database to raw text files and zip/back those up as it will export all (auto and manually imported) hands. I used to do this back in the HM1 and early HM2 days when I played a lot. I did this only a few times a year as a secondary form of backup in case my normal psql backups wouldn't restore for some reason. I would still have all the hands even if I lost player/hand notes and edited tournament results.

Fozzy71
Customer Support

How is it that jnandez’s hud (pretty sure it’s hem3) is able to see his opponents card when he is called on the river and wins on bcp?

For me, and everyone I know if you value bet river on BCP and someone calls, you cannot see what they called with. What’s going on?

Note: I am assuming that you too are using the latest HM3 Beta for the rest of the reply since you don't reference HM2 at any point in your post.

I can't say for sure as I have never seen that video and I haven't had that situation come up for me when testing WPN post v2 update. The best thing to do is create a support ticket on our site by using the send feedback system in the software to log a situation/hand where this happens for you, then send us the logs, problem description, hands, etc.

Edit to add: Did JN win the hand or did the villain that called win the hand?

Once you do that you can access the support ticket on our site and send a follow up reply with a link to this thread, a zip of the hands from the session, and your forum name, and a link with a time stamp to a youtube video where this occurred for him. Here is a direct link to your My Tickets page - https://support.holdemmanager.com/user/mytickets/

If I can get most/all of these details I can have our QA/Testing Manager assign this to one of our WPN testers that has more available time than I to see if they can duplicate it.

a) Please enable the Tools - Settings - Feature Logging -*Select [x] HUD - OK.

b) Please reproduce the problem and:
- Take a screenshot of the table/desktop
- Try to include the Live Play tab, your windows clock and poker client lobby clock in the screen shot.

c) Click the 'Send Feedback'(i) button from the left sidebar menu, or from the 'Help' menu at the top, and send your logs and config files with a detailed description of the problem. *
- Send the screenshots in the same/new support ticket the Send Feedback system generated for this issue. *Here is a direct link to your My Tickets page - https://support.holdemmanager.com/user/mytickets/
- Save a copy of the original Hand history for the table/session with the issue and zip/attach those also.(ii)

With all the above information we should be able to narrow down what is causing the issue. *If all the information is not included we will need to email you again to request it.

(i)Once you do that you can access the support ticket on our site and send a follow up reply with a link to this thread, a zip of the hands from the session, and your forum name, and a link with a time stamp to a youtube video where this occurred for him. Here is a direct link to your My Tickets page - https://support.holdemmanager.com/user/mytickets/

(ii)All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM3Archive is in C:\HM3Archive by default, but you may have put it anywhere. The archive should be organized by \Network\Month\DayOfMonth (example: C:\HM3Archive\SiteName\HM3Archive\2016\07\31).* It is configured in the Tools - Settings - Import menu.


Fozzy71
Customer Support

Just found on HM foruns that HM2 is not suporting 888 pt and they dont have an eta on it. It makes me very sad because this is not 2012, people are not playing only on stars and FT only, everyone is playing more sites and there should be suport for some of the new networks long time ago, but that can be tricky, I get it.

But in this case it is just a new skin, how hard can it be to make it work? At this moment every new site / skin / update gets a fast update on PT4, and days / weeks later there is a HM2 update. In this case PT4 is importing / working for some time already, and no news nor eta on this from HM2. Would be great if there is, at least, an eta on this in the next few days.

We always say no ETA, because we rarely get an ETA from our devs or QA/Testing Manager. We will add support as soon as possible.

The HM3 Beta (which shares some PT4 parsing/HUD code, unlike HM2) pre-release already imports the hands and I haven't seen any reports of no HUD on the new 888.pt skin for HM3 testers. That is what I would suggest for any HM2 customers playing at 888.pt until we can get a new HM2 beta out with support for the new skin.

HM3 Pre-Release beta is now available. *Click here to register your HM3 beta now - http://www.holdemmanager.com/hm3/beta.php

- After downloading, you should right-click the file, go to properties and click unblock.*
* If you do not see an 'unblock' option you can ignore this step.
- Then, right click the file and click 'Install'.

Here are some first time install instructions - https://support.holdemmanager.com/su...tion-and-Setup

If you have any problems with HM3:

Please reproduce the problem and click the 'Send Feedback' button from the left sidebar menu (or from the 'Help' menu at the top), or choose 'Yes' if prompted to submit an error report, and send your logs and config files with a detailed step by step description of the problem that we can use to try and reproduce the problem.

If you are unable to send the logs via the automated system for any reason you can collect and send the logs manually - https://support.holdemmanager.com/su...les-to-support

Fozzy71
Customer Support

Is RNG possible on HUD with HM2?

No, you will need to use a 3rd party app/site if you use a RNG to make some of your decisions.

Or you could do like I used to do and use a 20 sided dice I have from 30+ yrs ago when I played D&D.

Fozzy71
Customer Support

Hi, so I have this issue. Instaled HEM2 and the shortcut says https://gyazo.com/c35c2649e1070e76f26e0652350dc2cb

Never happened before. Tried multiple times to reinstall and its the same.

Thanks for advice.

Please see Post #50525 from this thread, about 40 posts above yours on page #506 using 100 posts per page.

Fozzy71
Customer Support

Is there a likely ETA yet for the RIO hand histories in HEM3?

No, no ETA yet. I can (I hope?) say that I saw some email notifications for comments on the ticket today from one of our developers for our QA/Testing Manager so it looks like it is at least in progress. I will try and remember to quote this post again whenever it is expected to be in the next HM3 beta.

Fozzy71
Customer Support

Hey. Support HM2 haven't been able to help me with my zoom issue, the stats is never locked on the positions I put them. After update I had this issue, I even bought a 1on1 configuration and something went wrong, so never got my session. Also the support stop answering me e-mails.

If somebody can help me fix this issue, I offer 100$ for the help.

PM me

I replied to your duplicate post on our forums a few minutes ago. Please try not to post the same question in multiple support channels/tickets to get a faster reply. This causes us to have to respond twice and we usually have different people working different support channels so we end up spending twice the time necessary to help you which delays replies to other customers.

Feel free to PM me the ticket numbers here if you don't see a reply to the ticket on your my tickets page so I can find out why there was no reply, then get you rescheduled ASAP.

If you do see replies there please reply accordingly so we can reschedule your meeting if you or we missed a scheduled a time.

Fozzy71
Customer Support

@Holdem Manager

HUD still not working. So frustrating. Still says "Waiting for Hands" at the top left of each table.

Redownloaded the beta 8649 update and went through the steps provided. The hands are importing into HM2 as I can review my session and the correct folder is selected. Hands are also being saved correctly to that same folder from ACR.

I reconfigured the seating and stuff on ACR's update, and reconfigured seating on Hm2.

Not sure what to do from here. Seems pretty ridiculous really to have to work this hard to get a product to work that you pay for. It's almost like you all expect that we are all great with computers.

Is there any possibility that there will be an update in the future that allows us to use this HUD without following 20 steps to try and get it to work?

Any insight would be appreciated on where to go from here.


I went through everything in all 12 questions, and the only thing I can think of is the Time aspect.... I clicked auto detect and still no luck. Went back and checked actual time on hand histories in c drive and the time is correct.


Crazy.

First off, that is an old post you quoted and you should update to beta 8655:

Please update to the latest beta version - http://www.holdemmanager.com/downloa...ger_2_Beta.exe

- After downloading, you should right-click the file, go to properties and click unblock.*
* If you do not see an 'unblock' option you can ignore this step.
- Then, right click the file and run as administrator.

Are you playing cash or tournaments? The HUD is not working automatically on Venom Steps or MTTS yet so you will have to use the Table Finder until those issues are resolved in a future beta update.

If none of that helps we need the answers to those questions and logs sent as instructed in that post you quoted. Without those answers AND the screenshots, hands and logs it is impossible for us to debug these types of issues.

Fozzy71
Customer Support

Hi Fozzy,

For WPN MTTs, after I get moved from one table to another, I try to use table finder to assign new HUDs accordingly. After one hand, the HUD reverts back to the players of the old table.

Any idea on how to fix?

Thanks.

I wasn't aware of that issue as I busted the test MTT before a table change occured. There is no workaround that I can think of.

The only other thing I can suggest for now is to try HM3 while waiting on the HM2 fix. HM3 HUD worked fine for me when I duplicated the HM2 WPN v2 MTT HUD issue and wrote that ticket. AFAIK the HM3 HUD should still work w/o issue on WPN MTT as none of the customers I suggested try HM3 while waiting on the HM2 fix have reported issues that I can recall at the moment.

HM3 Pre-Release beta is now available. *Click here to register your HM3 beta now - http://www.holdemmanager.com/hm3/beta.php

- After downloading, you should right-click the file, go to properties and click unblock.*
* If you do not see an 'unblock' option you can ignore this step.
- Then, right click the file and click 'Install'.

Here are some first time install instructions - https://support.holdemmanager.com/su...tion-and-Setup

If you have any problems with HM3:

Please reproduce the problem and click the 'Send Feedback' button from the left sidebar menu (or from the 'Help' menu at the top), or choose 'Yes' if prompted to submit an error report, and send your logs and config files with a detailed step by step description of the problem that we can use to try and reproduce the problem.

If you are unable to send the logs via the automated system for any reason you can collect and send the logs manually - https://support.holdemmanager.com/su...les-to-support

Fozzy71
Customer Support

I've been running HM2 and HM3 side by side for a while now but just wanted to check what the best way to do it is. Is it better to have one version just auto-import from the archive folder of another or just let them both try and read the default folders for the clients installed?

I just created new DBs for both version and on import my HM3 archive had 3x the files the HM2 had. I'd have expected them to be roughly the same as I always run both at the same time.