Those videos are all a year+ old and we are in the process of redoing many of them for the upcoming HM3 release. That being said, it should be the same now I believe. Just make sure you have actually selected a Stat and not a Text Group:

Here is what I see when I select the VPIP stat:



What 'Group Item' did you have selected when you took that screen shot?


Please create a support ticket via the Contact Support link with a link this forum thread and your forum name. Include any screen shots you feel necessary and let us know what version number of HM3 you are using.


Fozzy71
Customer Support

to take some stress of the cpu when having a lot of tables and HUD's i think i remember that in hem1 you could adjust the refresh rate of the hud (ie above a certain amount of hands the hud wont refresh every single hand but every other 5 hands for instance)

i think this is very useful but i couldnt find it in hem2. Is it still there? is it in hem3?

Hi there,

where can i find the "TOTAL Fold to Cbet Flop in a 3Bet Pot" Stat in the HUD Designer?

I am currently using the "Cbet-Fold 3BetPot" stats for Flop/Turn/River, but it seems like, those aren't the correct ones.

Is there another specific stat for that?

Thank You!

I don't recall any such feature in HM1 and HM2/3 definitely do not have such a feature. If you are having performance problems with HM2 or HM3 please create a support ticket via the 'Send Feedback' system in HM2/3 with a detailed description of the problem and your log file.


Fozzy71
Customer Support

The stat you are using is for situations where you/they 'CBet the Flop in a 3Bet Pot, and fold when the CBet gets raised'. The stat you want is in the 'vs Continuation Bet' category named 'Flop Fold to CB - 3BetPot'.


Fozzy71
Customer Support

Not sure if i did this correctly but it says xraise is 10.4% so that means over these 218 hands are what a 10.4% xraise looks like?

Those 218 hands are for all positions. The 10.4% stat you mention was for the BB only as you were on the position report. The number of returned hands seems small though. If you have further questions about this can you send the pics/filters and questions in a support ticket via the Contact Support link and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.



Fozzy71
Customer Support

Hi do you guys have a fix for 888 not working with the new tables ?

888.com or 888.se? The new .se client is not yet supported in HM2 but it is in HM3.


Please update to the latest beta version - https://www.holdemmanager.com/Downlo...pdate_8556.exe

- After downloading, you should right-click the file, go to properties and click unblock.*
* If you do not see an 'unblock' option you can ignore this step.
- Then, right click the file and run as administrator.


If you continue to have problems:


Please follow the instructions in this FAQ and reply back with the answers to the 12 questions in that FAQ. Those answers should help us quickly identify your issue, skipping questions will just mean we have to ask again in the next email and will delay the resolution of the issue.

Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu.

Please reproduce the problem and:
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and send your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing.

With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.


Fozzy71
Customer Support

Hi it has been working fine and then today after they have updated their software with the new tables etc it has stopped working. I can use table finder if i have a table open on Stars etc and then it will work but it isnt auto detecting the tables.

Playing in the UK if that helps.

Please update to the latest beta version - https://www.holdemmanager.com/Downlo...pdate_8559.exe

- After downloading, you should right-click the file, go to properties and click unblock.*
* If you do not see an 'unblock' option you can ignore this step.
- Then, right click the file and run as administrator.


Make sure you are not using their new aurora theme or their new seasonal themes or the new graphical display engine options.




If you continue to have problems:


Please follow the instructions in this FAQ and reply back with the answers to the 12 questions in that FAQ. Those answers should help us quickly identify your issue, skipping questions will just mean we have to ask again in the next email and will delay the resolution of the issue.

Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu.

Please reproduce the problem and:
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and send your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing.

With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.


Fozzy71
Customer Support

Hello,
My Hud doesn't appear on Fastfoward table on PartyPoker website. I have updated to the latest version and try all the recommendations for the fastfoward table but the Hud doesn't show up.
It says : "Waiting for hands.." on the top but it stay like this and i cannot get the HUD. What can I do please?
For the normal CG tables, I have session stats which appears with name of player1,2,3. Is that normal too?
Best regards, thanks.
Muraille

This beta update has fixes in place for the new FastForward table names at PartyPoker.com and the new table layout at BWIN.

Please update to the latest beta version.

- After downloading, you should right-click the file, go to properties and click unblock.*
* If you do not see an 'unblock' option you can ignore this step.
- Then, right click the file and run as administrator.

Please check all of the steps on this FAQ. If you continue to have problems please send the requested files/screenshots as instructed at the end of the FAQ in the link above.



That is by design now that they don't write actual player names tot he hand history files. Please see this page on their site.

The HUD should work but it will show stats for Player 1, Player 2, etc instead of Player screen names. We updated HM2 to reset the stats at each new table to 'Session Stats' which uses the HUD Settings > General Settings > HUD Font > 'Alt Background' color so you will know they are session stats and not lifetime stats. If you do not want the HUD background to be red change the 'Alt background' color by clicking it with your left mouse button and using the color picker.

Fozzy71
Customer Support

This is most likely due to missing Windows Time Zones. Please see this FAQ and restore them all back:

For XP: http://support.microsoft.com/kb/555537

For 7: http://www.sevenforums.com/tutorials...ime-zones.html

For Win 10 - http://www.tenforums.com/tutorials/2...dows-10-a.html


If you continue to have problems, please reproduce the problem and send your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing, with a link to this thread and your forum name.


Fozzy71
Customer Support

Still not working. Morning no problem, and now i can't open it. This is my PC screen. Enter LK still not working.

Shut it down manually from your Windows Task Manager then send the \HM2Logs files as instructed at the end of my previous reply. We need to see the log files to know what might be causing it and how to fix it. It could be a number of different things.



Fozzy71
Customer Support

21:44:22.436 [Main:1 - UnityBootstrapper.Run] [[HighPriority] ] Log Started 1/10/2019 9:44:22 PM
21:44:22.436 [Main:1 - UnityBootstrapper.Run] [[HighPriority] ] Creating module catalog.
21:44:22.438 [Main:1 - UnityBootstrapper.Run] [[HighPriority] ] Configuring module catalog.
21:44:22.438 [Main:1 - UnityBootstrapper.Run] [[HighPriority] ] Creating Unity container.
21:44:22.458 [Main:1 - UnityBootstrapper.Run] [[HighPriority] ] Configuring the Unity container.
21:44:22.473 [Main:1 - UnityBootstrapper.ConfigureContainer] [[HighPriority] ] Adding UnityBootstrapperExtension to container.
21:44:22.513 [Main:1 - UnityBootstrapper.Run] [[HighPriority] ] Configuring ServiceLocator singleton.
21:44:22.513 [Main:1 - UnityBootstrapper.Run] [[HighPriority] ] Configuring region adapters.
21:44:22.526 [Main:1 - UnityBootstrapper.Run] [[HighPriority] ] Configuring default region behaviors.
21:44:22.527 [Main:1 - UnityBootstrapper.Run] [[HighPriority] ] Registering Framework Exception Types.
21:44:22.528 [Main:1 - UnityBootstrapper.Run] [[HighPriority] ] Creating the shell.
21:44:22.533 [LogSystemInfo:4 - Bootstrapper.<LogSystemInfo>b__0] [[HighPriority] ] HM2 Version: 2.0.0.8551
21:44:22.533 [LogSystemInfo:4 - Bootstrapper.<LogSystemInfo>b__0] [[HighPriority] ] Current culture: en-US
21:44:22.596 [LogSystemInfo:4 - Bootstrapper.<LogSystemInfo>b__0] [[HighPriority] ] Operating System Name: Microsoft Windows 10 Pro
21:44:22.597 [LogSystemInfo:4 - Bootstrapper.<LogSystemInfo>b__0] [[HighPriority] ] Operating System Architecture: 64-bit
21:44:22.632 [LogSystemInfo:4 - Bootstrapper.<LogSystemInfo>b__0] [[HighPriority] ] Operating System Service Pack:
21:44:22.632 [LogSystemInfo:4 - Bootstrapper.<LogSystemInfo>b__0] [[HighPriority] ] User name: Whi7e Lion
21:44:22.633 [LogSystemInfo:4 - Bootstrapper.<LogSystemInfo>b__0] [[HighPriority] ] Is user administrator: True
21:44:22.639 [LogSystemInfo:4 - Bootstrapper.<LogSystemInfo>b__0] [[HighPriority] ] Memory: 8152MB
21:44:22.639 [LogSystemInfo:4 - Bootstrapper.<LogSystemInfo>b__0] [[HighPriority] ] Drive name: C:\
21:44:22.640 [LogSystemInfo:4 - Bootstrapper.<LogSystemInfo>b__0] [[HighPriority] ] Drive type: Fixed
21:44:22.640 [LogSystemInfo:4 - Bootstrapper.<LogSystemInfo>b__0] [[HighPriority] ] Drive format: NTFS
21:44:22.640 [LogSystemInfo:4 - Bootstrapper.<LogSystemInfo>b__0] [[HighPriority] ] Free disk space: 44GB
21:44:22.640 [LogSystemInfo:4 - Bootstrapper.<LogSystemInfo>b__0] [[HighPriority] ] Total disk space: 237GB
21:44:22.653 [LogSystemInfo:4 - Bootstrapper.<LogSystemInfo>b__0] [[HighPriority] ] Anti-virus programs:
21:44:22.653 [LogSystemInfo:4 - Bootstrapper.<LogSystemInfo>b__0] [[HighPriority] ] ==> Windows Defender: Enabled=False, Updated=True
21:44:22.653 [LogSystemInfo:4 - Bootstrapper.<LogSystemInfo>b__0] [[HighPriority] ] ==> Kaspersky Internet Security: Enabled=True, Updated=True
21:44:22.760 [Main:1 - Shell..ctor] [[General] ] 1
21:44:22.760 [Main:1 - Shell..ctor] [[General] ] 2
21:44:22.909 [Main:1 - Shell..ctor] [[General] ] 3
21:44:22.915 [Main:1 - Shell..ctor] [[General] ] 4
21:44:22.915 [Main:1 - Shell..ctor] [[General] ] 5
21:44:22.916 [Main:1 - Shell..ctor] [[General] ] 6
21:44:22.916 [Main:1 - Shell..ctor] [[General] ] 7
21:44:22.917 [Main:1 - Shell..ctor] [[General] ] WPF Rendering Tier: 2
21:44:22.917 [Main:1 - UnityBootstrapper.Run] [[HighPriority] ] Setting the RegionManager.
21:44:22.918 [Main:1 - UnityBootstrapper.Run] [[HighPriority] ] Updating Regions.
21:44:22.949 [Main:1 - UnityBootstrapper.Run] [[HighPriority] ] Initializing the shell.
21:44:22.949 [Main:1 - UnityBootstrapper.Run] [[HighPriority] ] Initializing modules.
21:44:22.956 [Main:1 - Bootstrapper.InitializeModules] [[General] ] before InitializeLayoutManager
21:44:22.977 [Main:1 - Bootstrapper.InitializeModules] [[General] ] before InitializeModules
21:44:23.011 [Main:1 - ConfigurationServiceModule.Initialize] [[General] ] ConfigurationModule loading...
21:44:23.028 [Main:1 - ConfigurationService.Load] [[General] ] ConfigurationService loading...
21:44:25.205 [Main:1 - ConfigurationService.InitializeLicensing] [[HighPriority] ] LicenseFilePath=C:\Users\Whi7e Lion\AppData\Roaming\HoldemManager\HoldemManager.h ml
This is my late logs file. Thanks you for support me!

There are other files in that hm2logs folder we need to see. It is much easier to handle these issues if you send the bug report/logs in a support ticket.


Please try a clean install of HM2. This will preserve your database and backup your HUD and settings.

1) Export any custom HUD configs.
2) Open the HM2 > HUD Settings > HUD Designer menu > Click 'Reset' > [x] All Configs > OK

Step 1 – Restore Default Settings:
First try restoring your default settings, often some settings files can become corrupt and cause these issues.

Step 2 – Uninstall and reinstall HM2 with Revo uninstaller:
Other times critical system files may not have been installed on previous updates and it can also cause these types of errors or in some cases antiviruses may have removed files that it mistook for unsafe. Doing a revo uninstall also removes old registry file information which might have become corrupt. You can download the free version here and there is a useful tutorial how to use it here.

Uninstall Holdem Manager 2 via Revo unistaller and then reinstall this version.

Please add this file to your firewall and antivirus exceptions and run it as Administrator.

Step 3 – Follow the steps in this FAQ.

Step 4: If the default settings work, please use the FAQ in step 1 to restore your settings and test them. If the problems then return you will need to reset your settings to default again and use those going forward.

If you continue to have problems, please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
- Open Windows Event Viewer's (Control Panel > System & Security > Administrative Tools or Start > Search > 'Event Viewer') > Windows Logs > Applications.
- Check for any errors and send the information (Save All Events As...).
- Please send your \HM2Logs folder files as well.

When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then right-click > 'copy public link' and paste the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com

Hi, im new in using HUD and i just got your free trial. I'm not sure if this is the right place to ask but i wanted to know which stats should i focus on?

I would focus on the most basic/common of stats that you see in the various default HUD/Report stats. The 4 most common would probably be VPIP, PFR, Agg and 3Bet.


Fozzy71
Customer Support

Just download the HM3 beta. No notecaddy support yet?

No. The HM3 beta you get when you sign up is quite old. If you want a newer update use the send feedback system and request the latest build. NoteCaddy is close to ready but probably won't be enabled in HM3 until some time after our upcoming throttled release.


Fozzy71
Customer Support

Thanks, I understand VPIP/PFR and 3Bet.. still confuse on how to use Agg properly, do you have a link or any blog post on how to use this stats right?

Please see this thread/post for a detailed explanation of all the aggression stats - http://forums.holdemmanager.com/1056...ml#post2031931


Note: That is an RU thread so you may have to use Chrome and right-click - 'Translate to English' or your native language. The person that wrote that post is actually Slovenian but I think he had one of our RU techs translate the post before posting it. He is also our QA/Testing Manager and resident stats expert.


You can also do some basic google searches for this, or any other, stat you want to learn more about like this. The first link should be a good starting place but google usually does a good job with the first page results if you search properly.


Fozzy71
Customer Support

lately hem2 slower than ever before.. loading hud settings might freeze the thing, and playing with 9 huds has gotten a nightmare
holdemmanager.exe (which i always have minimized while playing) and hudfunc are always at the top of the cpu-users with high %

how can i get hem fast again? would a reinstall of hem or postgres do something?
i already tried making fresh db's, vacuuming, optimizing, tuning etc