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Old 11-17-2018, 07:42 PM   #49801
JimyJamonas
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Join Date: Sep 2009
Posts: 1,674
Re: Holdem Manager Support

Had same small issue others on your site mentioned - had to reenter the key but hud is working, thanks for fix and fast response
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Old Yesterday, 11:50 AM   #49802
ownya
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Join Date: Jun 2018
Posts: 16
Re: Holdem Manager Support

Anyone have a way for the "sessions by day" tab to reappear? My Hud reset and I had to reenter seriel number and everything is working fine except the sessions by day tab is no longer on my hud and I can't seem to find it in reports anywhere.
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Old Yesterday, 11:52 AM   #49803
Holdem Manager
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Join Date: Jul 2011
Posts: 3,942
Re: Holdem Manager Support

Quote:
Originally Posted by ownya View Post
Anyone have a way for the "sessions by day" tab to reappear? My Hud reset and I had to reenter seriel number and everything is working fine except the sessions by day tab is no longer on my hud and I can't seem to find it in reports anywhere.

Close HM2
Please delete everything in:

Win Vista/7/8: C:\Users\username\AppData\Roaming\HoldemManager\Re ports and \Filters
Windows XP: C:\documents and settings\username\application data\HoldemManager\Reports and \Filters

Showing hidden files: http://hm2faq.holdemmanager.com/ques...in+Windows%3F+
Restart HM2 and the issue should be resolved.


Fozzy71
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Old Today, 07:23 AM   #49804
shorshi
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Join Date: Aug 2010
Posts: 648
Re: Holdem Manager Support

when i update to 8544 it asks me to copy my licence. when i do it says it cant connect to the licencing server and that i should please make sure i am connected to the internet. obv i am.
when i reinstall 8528 that i was using before and was lucky enough to keep the setup file, everything works nicely again. pls help
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Old Today, 08:40 AM   #49805
Holdem Manager
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Posts: 3,942
Re: Holdem Manager Support

Quote:
Originally Posted by shorshi View Post
when i update to 8544 it asks me to copy my licence. when i do it says it cant connect to the licencing server and that i should please make sure i am connected to the internet. obv i am.
when i reinstall 8528 that i was using before and was lucky enough to keep the setup file, everything works nicely again. pls help

This is related to our recent server migration. You need to reinstall VC++ 2013.


Please update to the latest beta version - http://www.holdemmanager.com/downloa...ger_2_Beta.exe

- After downloading, you should right-click the file, go to properties and click unblock.*
* If you do not see an 'unblock' option you can ignore this step.
- Then, right click the file and run as administrator.


Install VC++ 2013 from this link - https://www.microsoft.com/en-us/down....aspx?id=40784


_x64 is for 64 bit windows, _x86 is for 32 bit windows.


Please let us know if that solves the problem for you.

If you continue to have problems:

Please see this FAQ for help in resolving licensing issues:
http://hm2faq.holdemmanager.com/ques...Holdem+Manager

If you continue to have problems, please reproduce the problem and zip/attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

Once you have collected/sent the logs roll back to 8536 from this link until we have a chance to review your logs - https://www.holdemmanager.com/Downlo...pdate_8536.exe


Fozzy71
Customer Support
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Old Today, 08:53 AM   #49806
shorshi
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Join Date: Aug 2010
Posts: 648
Re: Holdem Manager Support

worked out, thanks
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