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Old 11-09-2018, 12:17 AM   #49751
PaulyJames200x
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Re: Holdem Manager Support

A few times already i gotten the message an instance of holdem manager 2 is already running after i open the program and you can't click on anything. Only way to do anything is basically control alt delete and close holdem manager 2. But then when i click on hm2 on desktop, i get that message. Thus i have to turn off my computer and restart it while playing everytime this happens.


How do i fix this issue? Also i mentioned that i never vacuumed or anything on my hm2 database. Can you tell me how do i this in very clear instructions as im not computer tech savy?


Also i notice that on 888 poker, the tournament results are not recorded correctly. Example if i play a 7.50 progressive tournament, it doesn't even show 7.50 as the buyin amount but a different number. Is there a reason for this? Also for partypoker and 888, any players you bust out in a progressive tournament, hem2 cannot record the bounties correct? The same like on stars where it cannot record the bounties? Also, hem2 does not record the rebuys you make right whether its those 3.50 rebuy tournaments on stars or any rebuy you make on stars tourneys or 888 or partypoker?
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Old 11-09-2018, 12:36 AM   #49752
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Re: Holdem Manager Support

Quote:
Originally Posted by PaulyJames200x View Post
A few times already i gotten the message an instance of holdem manager 2 is already running after i open the program and you can't click on anything. Only way to do anything is basically control alt delete and close holdem manager 2. But then when i click on hm2 on desktop, i get that message. Thus i have to turn off my computer and restart it while playing everytime this happens.
If you continue to have problems, please reproduce the problem and send your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing.

Quote:
Originally Posted by PaulyJames200x View Post
How do i fix this issue? Also i mentioned that i never vacuumed or anything on my hm2 database. Can you tell me how do i this in very clear instructions as im not computer tech savy?
Try creating a new DataBase and import a small portion of your \HM2Archive so you can see if the problem exists in the new DB.

If the new database seems to work properly, it sounds like your database might be corrupt. Please continue to use the new database and import the rest of your hands using the steps above. This is why regular backups are a good idea. If your database becomes corrupt you can restore a backup and only have to import the most recent hands (that were played after the backup was created) and edit any tournament results if necessary. I recommend keeping at least the most recent 2 or 3 backups in case the most recent one does not restore properly you can try the previous backup.

Here is a FAQ explaining how to backup your database and all settings in one easy step.

If none of that helps please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the 'Contact Support' link.

Quote:
Originally Posted by PaulyJames200x View Post
Also i notice that on 888 poker, the tournament results are not recorded correctly. Example if i play a 7.50 progressive tournament, it doesn't even show 7.50 as the buyin amount but a different number. Is there a reason for this? Also for partypoker and 888, any players you bust out in a progressive tournament, hem2 cannot record the bounties correct? The same like on stars where it cannot record the bounties? Also, hem2 does not record the rebuys you make right whether its those 3.50 rebuy tournaments on stars or any rebuy you make on stars tourneys or 888 or partypoker?
Have you tried HM3 Beta yet?

Any tournament with more than 1 table (and some single table games) will require a separate Tournament Summary/History file to be imported for HM2 to properly calculate the size, places, and prizes. Without this information it is impossible for HM2 to work out the correct results. The only sites that currently write these summary files that we support right now is Pokerstars, Full Tilt, and Pacific. If your site does not write summaries, or you experience any discrepancies with the results, you will need to manually edit the results via the Reports > Tournament > Tournaments > right-click > edit - http://hm2faq.holdemmanager.com/ques...rnament+Editor

If you continue to have problems please zip and email the problem hand histories and tournament summaries to us, with a link to this thread and your forum name, using the 'Contact Support' link.

All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\MM\DD. It is configured in the Site Setup - Auto Import Folders menu.

When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket email.

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Old 11-09-2018, 04:05 AM   #49753
konoki_1
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Re: Holdem Manager Support

New to HM2; I would like to know a few things beforehand.
1) If I have a text file/folder with hand histories, when I import the folder into HM2, does HM2 only copy the text files/folder into the HM2 database, which would leave the original text file/folder intact?
2) If I have multiple files/folders, with some duplicate hand histories, which are imported into the HM2 database, does this create an issue, or does HM2 recognize the duplicates?
3) I know that HM2 cannot be used on Ignition, but I wish to download hand histories and place them into the HM2 database, to use them with the hand re-player feature; is this possible? Does HM2 support the hand histories from Ignition without any kind of conversion?
Thanks, in advance, for replying, konoki_1.
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Old 11-09-2018, 08:11 AM   #49754
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Re: Holdem Manager Support

Quote:
Originally Posted by konoki_1 View Post
New to HM2; I would like to know a few things beforehand.
1) If I have a text file/folder with hand histories, when I import the folder into HM2, does HM2 only copy the text files/folder into the HM2 database, which would leave the original text file/folder intact?
2) If I have multiple files/folders, with some duplicate hand histories, which are imported into the HM2 database, does this create an issue, or does HM2 recognize the duplicates?
3) I know that HM2 cannot be used on Ignition, but I wish to download hand histories and place them into the HM2 database, to use them with the hand re-player feature; is this possible? Does HM2 support the hand histories from Ignition without any kind of conversion?
Thanks, in advance, for replying, konoki_1.

1 - HM2 never modifies hand history files. It parses the information into the PostgreSQL database it uses. If you use the Options - Hand Importing - Manual Hand Import option it will leave your original hand history file in it's original location. If you configure and use the Auto Import (runs on startup for configured auto import folders in Site Setup menu) then it will move the files to an archive folder (C:\HM2Archive) for performance reasons.


2 - HM2 will recognize them as duplicate hands and skip them. They will not affect the database HM2 reads from.


3 - HM2 can not import downloaded Ignition hands. You would need to use a converter to convert those hands to a supported format like IPoker or PokerStars. HM3 Beta will eventually support them but at the moment it only supports normal ring game cash hands, it does not yet support Zone or SNG/MTT hands from Ignition.


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Old 11-10-2018, 12:12 PM   #49755
Don Melchor
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Re: Holdem Manager Support

hey!! Im trying to find the stat, turn fold vs lead after a missing a cbet, or turn fold to probe? tyty
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Old 11-10-2018, 12:33 PM   #49756
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Re: Holdem Manager Support

Quote:
Originally Posted by Don Melchor View Post
hey!! Im trying to find the stat, turn fold vs lead after a missing a cbet, or turn fold to probe? tyty

In the HUD Designer's 'Skipped CBet' category if you scroll down near the bottom of that category you will find 'Skip Flop CB and Fold To Turn Bet IP' which should be what you are looking for.


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Old 11-10-2018, 12:49 PM   #49757
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Re: Holdem Manager Support

sweet tyty
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Old 11-10-2018, 04:11 PM   #49758
DurhamK1D3
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Re: Holdem Manager Support

Hi there,

I just started playing on BlackChipPoker from the Winning Poker Network. I played a couple jackpot SNG's and the hands from these games weren't importing and the HUD isn't working either. I also tried to import the hand histories manually after I played the games and that also wasn't working. I used to play on America's Cardroom from the Winning Poker Network and the hands imported fine and the HUD worked fine so I have no idea why it's not working with Black Chip Poker. Can you help me please? Thanks
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Old 11-10-2018, 06:40 PM   #49759
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Re: Holdem Manager Support

Quote:
Originally Posted by DurhamK1D3 View Post
Hi there,

I just started playing on BlackChipPoker from the Winning Poker Network. I played a couple jackpot SNG's and the hands from these games weren't importing and the HUD isn't working either. I also tried to import the hand histories manually after I played the games and that also wasn't working. I used to play on America's Cardroom from the Winning Poker Network and the hands imported fine and the HUD worked fine so I have no idea why it's not working with Black Chip Poker. Can you help me please? Thanks

This issue has been documented in detail and provided to the developers to resolve.

The assigned internal issue # on this issue is HM-8928

If you want to be notified when it is fixed please send an email via the 'Contact Support' link and include "Notify Me When HM-XXXX Is Resolved" in the subject line and body of the email.


HM3 Beta is importing these hands last I tested so the HUD should work as well. PM me if you need me to give you instructions for getting a HM3 Beta trial license and a link for the latest internal beta version.


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Old 11-11-2018, 04:49 AM   #49760
MTTwannabe
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Re: Holdem Manager Support

Hey guys, can somebody guide me thru a HEM setup for PartyPoker fast forward games please? Would appreciate the help alot, cheers
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Old 11-11-2018, 08:05 AM   #49761
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Re: Holdem Manager Support

Quote:
Originally Posted by MTTwannabe View Post
Hey guys, can somebody guide me thru a HEM setup for PartyPoker fast forward games please? Would appreciate the help alot, cheers

If it works on other tables at Party all you likely need is our latest beta as their recent update broke the HUD on Fast Forward tables. Please update to the latest beta version - http://www.holdemmanager.com/downloa...ger_2_Beta.exe

- After downloading, you should right-click the file, go to properties and click unblock.*
* If you do not see an 'unblock' option you can ignore this step.
- Then, right click the file and run as administrator.


If you continue to have problems please check all of the steps on this FAQ.

If none of that helps please send the requested files/screenshots as instructed at the end of the FAQ in the link above.


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Old 11-12-2018, 12:38 PM   #49762
Egption
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Re: Holdem Manager Support

https://twitter.com/IrEgption/status...18943211122690

Here's a tweet explaining my problem. Dunno how to fix this one or even explain it without just showing it. It looks like HM2 is running, and maybe I can have a hud. But no access to the client.
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Old 11-12-2018, 01:17 PM   #49763
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Re: Holdem Manager Support

Quote:
Originally Posted by Egption View Post
https://twitter.com/IrEgption/status...18943211122690

Here's a tweet explaining my problem. Dunno how to fix this one or even explain it without just showing it. It looks like HM2 is running, and maybe I can have a hud. But no access to the client.

Did you recently add/remove a monitor or change some of your display settings? It is running but it is being displayed outside of the monitor because something caused it's window state positions in the config file to get some negative or extremely large values.


Please follow this FAQ to fix the problem with windows moving off screen.


If you have problems with those workarounds here are some steps to manually edit the config file values:



If you want to reset the HM2 to default size/position:

- Close HM2
- Open your holdemmanager.config file from C:\Users\YourName\AppData\Roaming\HoldemManager in a text editor.
- If your Windows is hiding known file extensions the file will simply be called 'holdemmanager'.
- If you can't see it, turn off the windows option that is hiding that directory. http://faq.holdemmanager.com/questio...es+in+Windows+
- Look for the 'WindowStates' section and delete this line, which should not have any name between the first two quotation marks, in that section:

Code:
Key Name="" Value="0|30|400|720|Normal" /
- Save/close the file and restart HM2.



If you have any problems getting the file edits to save you may have a permissions issue and need to copy the config file to your desktop where you can edit it without the permissions issue, then save the file and copy it from the desktop before you paste it back into it's original location and overwrite the existing config file.


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Old 11-13-2018, 06:08 PM   #49764
isaacaroo
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Re: Holdem Manager Support

Is it possible in HM2 to have a pop up with for example RFI stats for each position in a full ring?
I can see we can have stats for all positions at 6 max but if I am multitabling 6max 8max 9max tournaments am I right in thinking I can't get 100% accurate number for each specific position?

Is it possible to get an accurate number of villians RFI from specifically UTG (MP in HM case) at 8max when I already have stats on him at 6max for MP.

Also what happens to the stats when you play a mix/max game ie.6max next level 8 max?
I think it would be best if you had 8 different stats that can't be altered for these popups (SB BU CO HJ MP UTG+2 UTg+1 UTG) obviously then if we are playing 6max then the last 3 stats would be left blank.
There could be no confusion then IMO

Last edited by isaacaroo; 11-13-2018 at 06:23 PM.
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Old 11-13-2018, 06:48 PM   #49765
t3hbandit
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Re: Holdem Manager Support

Where in HEM could I find a stat for how villain plays vs a delayed Cbet? Example I open btn villain defends BB flop x/x turn he checks I bet.....
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Old 11-13-2018, 06:48 PM   #49766
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Re: Holdem Manager Support

Quote:
Originally Posted by isaacaroo View Post
Is it possible in HM2 to have a pop up with for example RFI stats for each position in a full ring?
I can see we can have stats for all positions at 6 max but if I am multitabling 6max 8max 9max tournaments am I right in thinking I can't get 100% accurate number for each specific position?

Is it possible to get an accurate number of villians RFI from specifically UTG (MP in HM case) at 8max when I already have stats on him at 6max for MP.

.......


.....I think it would be best if you had 8 different stats that can't be altered for these popups (SB BU CO HJ MP UTG+2 UTg+1 UTG) obviously then if we are playing 6max then the last 3 stats would be left blank.
There could be no confusion then IMO

HM2/3 do not have FR positional stats in the HUD. There is a Full Ring Position report in the More Reports menu.

This FAQ should explain more - http://hm2faq.holdemmanager.com/ques...t+the+Table%3F

Quote:
Originally Posted by isaacaroo View Post
Also what happens to the stats when you play a mix/max game ie.6max next level 8 max?
.....
For the HUD that will depend on what you setup in the HUD Settings menu under the HUD Filters and Tournament Filters sub-menus.


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Old Yesterday, 04:37 AM   #49767
isaacaroo
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Re: Holdem Manager Support

Quote:
Originally Posted by Holdem Manager View Post
HM2/3 do not have FR positional stats in the HUD.


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Don't understand why you need to merge EP stats? It seems a simple fix to me.
Is there any plan to have it correct in the future?
It's very important to me to have set seat 7, 8, 9 stats.
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Old Yesterday, 08:11 AM   #49768
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Re: Holdem Manager Support

Quote:
Originally Posted by isaacaroo View Post
Don't understand why you need to merge EP stats? It seems a simple fix to me.
Is there any plan to have it correct in the future?
It's very important to me to have set seat 7, 8, 9 stats.

There are no plans for full ring positional stats in the HUD. You can only see them in the reports.


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Old Yesterday, 08:53 AM   #49769
Pop.
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Re: Holdem Manager Support

The EV bb/100 stat won't show up in my reports>stats. Rest of the stats show up, but not evbb/100.
http://prntscr.com/li97d8
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Old Yesterday, 08:55 AM   #49770
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Re: Holdem Manager Support

Quote:
Originally Posted by Pop. View Post
The EV bb/100 stat won't show up in my reports>stats. Rest of the stats show up, but not evbb/100.
http://prntscr.com/li97d8

The missing stats can be shown if you right click one of the column headings and enable the stat. Sometimes they are added but not enabled. Once enabled you may have to scroll to the right, hold the left mouse button over the stat you just enabled then drag it back to the left to the proper column where you want it aligned.

If you continue to have problems:

- Close HM2 and then delete:
- Win7: C:\Users\username\AppData\Roaming\HoldemManager\Co nfig\ColumnSettings
- XP: c:\documents and settings\username\application data\HoldemManager\Config\ColumnSettings
- Showing hidden files: http://hm2faq.holdemmanager.com/ques...in+Windows%3F+
- Start HM2 again


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Old Yesterday, 09:06 AM   #49771
Pop.
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Re: Holdem Manager Support

Yeah the right clicking worked, thank you!
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Old Yesterday, 11:54 AM   #49772
t3hbandit
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Re: Holdem Manager Support

Quote:
Originally Posted by t3hbandit View Post
Where in HEM could I find a stat for how villain plays vs a delayed Cbet? Example I open btn villain defends BB flop x/x turn he checks I bet.....
???
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Old Yesterday, 12:17 PM   #49773
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Re: Holdem Manager Support

Quote:
Originally Posted by t3hbandit View Post
Where in HEM could I find a stat for how villain plays vs a delayed Cbet? Example I open btn villain defends BB flop x/x turn he checks I bet.....
Quote:
Originally Posted by t3hbandit View Post
???

Sorry for missing this earlier, the forums are pretty hit and miss with sending out email notifications for new posts lately.


There are no HUD stats for this in HM2. HM2 only has these delayed CBet stats from hero's perspective, not villains, in the 'Skipped CBet' category of the HUD Designer. It would be possible to create with NoteCaddy Premium though with combination actions if you have a license for that app. Here is a thread from our forums with similar questions/answers.


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Old Today, 02:06 AM   #49774
forum ferret
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Re: Holdem Manager Support

Hey all, was wondering if HM2 works on Chico network? Thanks!
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