Is it possible to hide my red and green lines? I really just want to see all in EV or winnings

Unfortunately I don't think this is possible in HM2 (or HM3). I think it is possible in PT4 as they have controls for the line weight/color. I think there might have been some sort of hack or workaround to make the green line invisible/transparent in HM2 but I can't recall it off the top of my head so I will have to ask the rest of the team when they are online next. If I find a way I will re-quote your question and reply again.


Fozzy71
Customer Support

It is possible to hide the red and blue line in HM2 version 8079 by using the options in the bottom right corner of the graph.
Only check show all-in EV and it will show winnings and all-in EV
Unless you mean one or the other...

Thanks for adding that, I should have mentioned it but I was not sure why he mentioned the red line then I got distracted by the rest of the question. From the rest of the question I assumed (and got stuck on) his priority was to hide the green/winnings line and only show the orange EV line in the graph.


Fozzy71
Customer Support

Hey , when i am trying to play regular tables on pokerstars hud takes like 1 minute to load while on zoom games loads instant.What can i do to make it fix?

The HUD works differently on those two types of tables. On the zoom/fast-fold tables we can read the player names from the poker client memory to load the HUD before you played. On regular tables we have to wait until hands have been imported (or observed on the sites that allow us to pre-fetch hands). If you observe a regular table for a hand or two before you sit (and have C:\Users\{UserName}AppData\Roaming\HEM Data\Hands configured as an auto import folder) the HUD should appear but it will be misaligned if/when you then sit and are using preferred seating settings.


Fozzy71
Customer Support

https://i.imgur.com/bRxjs9B.png

I play Spin n Gos. HU hands where Hero is the BTN are being tagged as SB but they should be BTN at least as far as post-flop position is concerned. Is there a way to correct this?

edit: without using filters?

You will need to send us some sample/problem hand history files so we can test them in hm2/3 and get it wrote up for the developers, to fix in a future update, if we can reproduce it.

Please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the 'Contact Support' link.

All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\MM\DD. It is configured in the Site Setup - Auto Import Folders menu.

When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket email.


Fozzy71
Customer Support

Under tournaments tab I occasionally have a sng that didn't record correct finish missing the final hand. When I go to edit after completing the correction it won't save what I input. Is there something that something that needs to be enabled to allow editing?

What site are the hands from? The more important thing we need to figure out is why the final hand is not getting wrote to the file. That could a permissions so make sure the poker client is set to run as admin and that the hand history folder has full read/write permissions.


Please see this FAQ to alleviate any security bottlenecks.


If you continue to have problems please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the 'Contact Support' link.

All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\MM\DD. It is configured in the Site Setup - Auto Import Folders menu.

When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket email.


Fozzy71
Customer Support

Hi Fozzy, every time I open HM2 I get an error message saying stars in not saving HH's to my hard drive and asks do I want HM to fix it.

The problem is Stars is already saving hands to my HH and even if I ask HM to fix the problem by clicking ok it still pops up the next time I open HM, I can't get this error message to go away?

Try creating a new folder on your computer such as C:\StarsHands and C:\StarsTourneys then setup PokerStars to save the hands/results here in their Options > Instant Hand History menu and setup HM2 to Auto Import from here in the Options > Site Setup menu. Also remove the previously configured auto import folders from the HM2 Settings if the stars client is no longer writing hands to those default folders.

If you continue to have problems, please reproduce the problem and send your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing and include a screen shot if your stars client settings for the hand history and tournament summary saving.

Fozzy71
Customer Support

Thanks for the help but unfortunately it didn't work.

How do I send the HM log folder as when I click the link I only get a blank white web page?

Cheers

Did you try a different browser? The link in the previous reply goes to a FAQ explaining how to collect the logs, with a link at the end that takes you to the support page where you can choose the product then 'contact support' if you are logged in to your account - https://support.holdemmanager.com/support/product/1



Here is the text from that FAQ:

To locate the file in Windows 7/vista do the following:
- Start > All Programs > Holdem Manager 2 > Utilities > Copy Log Files to Desktop


If you use Windows 8 or 10, you will need to do the following to locate the Copy Log files to desktop file:

1 - Go to the charms bar and click on the search icon 2 - Click Apps and in the search box type copylogfiles as all one word3 - Once you locate the file double click it. Then continue with the rest of the steps below 1 - Go to the charms bar and click on the search icon
2 - Click Apps and in the search box type copylogfiles ( all one word )
3 - Once you locate the file double click it, Then continue with the rest of the steps below.


- -This will create a folder on your Desktop named 'HM2Logs' and open a CMD prompt window
- If you choose 'y' it will open the new folder that was created with Windows Explorer


- Open that folder to see the files that were copied to your desktop
- If we requested any screen shots please copy them and paste them into this folder
- Drag a window around all the files (or click Ctrl+A) to select all the files
- Right-Click > Send to > Compressed (zipped) folder
- This will create a .zip file containing all of the files we need to help you.


- Please attach the zip file to a support ticket via the 'Contact Support' link here. Please include as much detail as possible in the email about what problems you are experiencing.
- When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket via the 'Contact Support' link here - https://support.holdemmanager.com/ - and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.


If you have problems using the contact support links above just email them manually to support@holdemmanager.com.


Fozzy71
Customer Support

I have just tried it on my laptop (tried PC last time) and it worked fine so I will sort it out and see if I can get this error message removed finally.

Thanks

Bought a new laptop and trying to move all my hands over from my desktop, how can I do this?

Please see this FAQ to transfer/backup data. This will ensure that you have your hand histories and HUD saved to import into a new computer, and as a backup to restore in case of an emergency. I recommend you do this at least once a month and keep the last 2 or 3 most recent backups (and your \HM2Archive folder) stored on an external drive and/or cloud storage site like dropbox or google drive.


Fozzy71
Customer Support

Hi, please help .

After 1 or 2 weeks without playing poker, I openned HM2 and software ask if I want make update, as usually happens I click ''ok'' and I install it .

After that I click ''finish and open HM2'' , it apears a popup window from HM2 ''Start Trial''. It says ''Would you like to start your free trial of Holdem Manager 2 ? yes or no '' Below, in orange, it is ''Click here if you have a license code.'' its the 1st time ever this apears after an update . What happenned ?

I don't know my license code, I bought this years ago and I have no idea . Then I clicked '' no license code'' and it says ''No valid license found. Holdem Manager 2 will now exit''.

How I fix this ?

edit: Im at same computer I always use and didn't install or unistall any software this month. I tried open HM2 again and keep asking for this license code. is this virus ? what happenned ? if its expected in this update to this happen, how I get my license code ?

Our new beta update has a fix for XP specific registration issues that has been causing some issues for a small number of people without XP.


Please see this FAQ for help in resolving licensing issues.

If you continue to have problems, please reproduce the problem and send your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing.

When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket email.



Fozzy71
Customer Support

Thanks for the fast reply, always nice Fozzy.

If Im not sure what email I used (it was years ago), is it a problem if I write a wrong email and later try a another email ?

Im 99% sure the email I used, asking just in case...

edit: if I can't remember my old emails , can I find a way to register the email I use nowadays ? Im really bad with computer, will be very hard for me send HM2logs folder, I don't even know what is this . Don't know how to send any files .

Send us a ticket/email from whatever email you use now and we will ask for more info to try and confirm your identity and provide details to change/update your email address.



The link in the previous reply explains how to copy your logs to the \desktop\hm2logs folder and zip/attach them so we can see the registration issues, find your hm2- code and verify your identity.


Fozzy71
Customer Support

Yes I got my licende code ! A lot easier than I expected !

Thanks Fozzy !!

Guys, I actually submitted a ticket via HEM3 but got no response. Where are the stats for $WON without showdown? I want to add them to my position stats.

If it was sent in the past 20 - 24 hours then I haven't had a chance to answer it since my shift yesterday morning and I will be replying to it soon. If it was sent before that please give me the ticket number.


This issue has been documented in detail and provided to the developers to resolve. The assigned internal issue # on this issue is HMT-3615


I will add you to the ticket once I get to and reply to your ticket you sent.


Fozzy71
Customer Support

Hi,
I send You a lot of screenshots of my trial session with friend. I have over 1.4k hands for this player and HUD shows only about thirty.
https://gyazo.com/b5ddd6532878d66b027a7fa9a868ee90
https://gyazo.com/bca1f24c8f648f9492454aca05e198ab
https://gyazo.com/1b2ed6873f62b53bfe9afa8624d07912
https://gyazo.com/68e124cffa5f388167fd3bab77b76aa0
https://gyazo.com/fac57e3c8c0b8261a8bdb1b3e07003ce
https://gyazo.com/1671f9536c54a9ab8662274402be1ca0

Where I can send you a file with HM2logs?

Best regards.