Quote:
Originally Posted by p2 dog, p2
tried purging hands prior to 2017, I even used two different aliases in hopes it would work. It is not working. It says they were purged, and I must ****** HM2, so I did. Then when I check my reports tabs, all the hands prior to 2017 are still present.
If you are purging all hands but last year it may be easier and faster to just create a new database and only import hands from your archive for 2017 and 2018, assuming you are trying to purge more hands than you are trying to save.
Are you picking screen names or alias names? If the latter, try picking screen names instead.
If that doesn't make a difference in the behavior:
How much free space do you have on your system/C drive and how big is the database according to the HM2 > Database > Database Info menu? You generally need more than twice as much free space as your database is big according to that menu and you should always have at least 20% free space.
Please see
this FAQ to clear up some more free space.
Try emptying c:\temp and/or c:\users\username\appdata\local\temp. You will need to show system and hidden files. See
this tutorial for showing system and hidden files.
If you continue to have problems you can try
moving the windows temp directories that we use for these database procedures to another drive that has more free space.
Put the backup file location on another drive.
Also, make sure that the permissions settings are not blocking the necessary files/folders. Please see
this FAQ to alleviate any security bottlenecks.
If you continue to have problems:
Please enable the Settings > Feature Logging > [x] 'DBControlPanel' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps.
You can also
enable this before you launch HM2 from the Start Menu.
Please reproduce the problem and
zip/attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing.
Fozzy71
Customer Support