To filter hands over 99 bb and greater, I go to > bet size filters > select filter options choose greater than and enter 99 but don't know how to save this filter?

nv worked out how to save stacks.

My HUD stopped working during my SNG session, rebooted HM and my laptop but didn't help. Tested my HUD at the cashgame tables, immediately got an HUD over there. So it doesnt't work at SNG's but is does work at cashgames, never had any problems before. Anyone?

+1

Same

This issue has been documented in detail and provided to the developers to resolve.

The assigned internal issue # on this issue is HM-8914

If you want to be notified when it is fixed please send an email via the 'Contact Support' link and include "Notify Me When HM-8914 Is Resolved" in the subject line and body of the email.

Fozzy71
Customer Support

HM3 tournameent graph in chips. it is possible?

You can graph chips/ev by hands like you could in HM2 but you can't yet graph chips/ev by tournaments like you can in PT4. It has been suggested already but if it get's added eventually it wouldn't be until after the official release version.

Fozzy71
Customer Support

These changes should be available in the next gold beta release. While we do not have an exact date for the release, you will receive a prompt to update once available as long as you have enabled the Settings > General > [x] Prompt for Beta Updates.

Udbrky
Customer Support

Hi there HEM support. Got a couple questions... I haven't been using my HEM on my main PC for awhile because I have Norton on that PC and Norton removed HEM after a scan and won't even let me download the software now. I want to start using HEM again. I read in the HEM forum about doing a Norton uninstall. I do want to use some form of PC security though and in that forum Kaspersky was recommended. If I remove Norton and use Kaspersky instead should the compatibility issues be resolved? Just wanted to check here first before I upgrade my HEM and purchase the Kaspersky security package. Also I have an SSD+disk drive combo is there any way that I can download the HEM to the disk drive instead of the SSD because the disk drive has much more available space on it?

Thank you for your time.

Kaspersky and ESET are usually fine with HM2. I personally only use Windows for my firewall/antivirus ever since Defender/Essentials was released without. Instructions are below for replacing Norton with Microsoft, just swap step 5's instructions for Essentials/Defender with Kaspersky instead and we may have some instructions on our FAQ for setting up an older version of Kaspersky with HM2.

Many of those free Norton, Mcaffee, Comodo, Zonealarm, Avira, Avast, AVG, Bitdefender, etc, 'internet security' bundles will not work well with Holdem Manager. They can block the database folder, keeping us from writing to it. In some cases, we have seen them corrupt Windows to the point the hard drive needs to be reformatted. We do not recommend using them at any time with HM2. We recommend Microsoft Security Essentials or Kaspersky for the lowest chance of HM2 conflicts while staying protected against viruses.

Please do the following steps, so we can get your computer to a state that we know will work with Holdem Manager:

1) Uninstall any 3rd party security software bundles.
2) Reboot your computer
3) Please install the latest version: http://www.holdemmanager.com/downloa...ger_2_Beta.exe
- After downloading, you should right-click the file, go to properties and click unblock.*
* If you do not see an 'unblock' option you can ignore this step.
- Then, right click the file and run as administrator.
4) Enable Windows Firewall's recommended settings through your Control Panel, turn off Windows Defender (unless you are using Windows 10, in which case it should be enabled), and add firewall exceptions for HM and SQL - http://hm2faq.holdemmanager.com/ques...rewall%29#MSES
5) Install Microsoft Security Essentials (unless you are using Windows 10) for antivirus/malware protection and update it - https://support.microsoft.com/en-us/help/14210


HM2 takes up very little space compared to the PostgreSQL database(s) it will create. The instructions below will allow you to manually install PostgreSQL to a custom path/drive before you install HM2.

Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates'), including Internet Explorer (even if you use a different web browser).

Please note that reinstalling PostgreSQL will mean losing all your old data. If you have access to HM2 and your database was not corrupt then please follow these instructions for backing up your database as a precaution in case you cannot reconnect after reinstalling PostgreSQL.

If you cannot access the database in HM2 then you can backup your database using this method but if your database was corrupt then the best solution is to reimport all your hands from C:/HM2archive folder or if your pokersite supports it you can request all your hands and summaries and reimport them as restoring a corrupt database will just restore all the problems you had.

1) Uninstall PostgreSQL from the Windows Control Panel.

2) Delete the \PostgreSQL\X.x\data folder that is left behind.

3) Delete the sub-folder(s) in c:\users\username\appdata\roaming\HoldemManager\Da tabase (XP - c:\documents and settings\username\application data\HoldemManager\Database).

4) run the command - start > programs > accessories > command prompt > right-click > run as administrator

net user postgres /delete

After you click 'Enter' for the code above also do that same for this code:

sc delete postgresql-8.4

and click 'Enter' again.

5) Restart your PC

6) Install PostgreSQL 9.3 from here.

*Pay attention during installation as you will get two location prompts: One for the program files themselves (I suggest these go on the default C drive path) then the location for the \data directory (where the actual databases will be stored) to be placed.

7) Once installed you should disable the postgresql logging as instructed here.

If there is still an issue, we need to know the error - it is in the temp folder - bitrockinstaller.txt file. If you can't see it, turn off the windows option that is hiding that directory.

Once that is done you can install HM2, or connect it to the new database server and restore or recreate your database.

Fozzy71
Customer Support

Hello,

Do you know whether this issue which I also have (HEM not working on SNGs/tourneys but working on cash tables) was caused by the latest Windows update or is this an internal HEM issue?

Hopefully it gets resolved asap anyway.

Thanks,

betterlol

Thanks very much for the reply HEM rep! You guys always do a great job with customer service. Cheers!

I believe it is technically a HM2 issue (HM3 and PT4 work on these games I believe) related to the pokerstars recent update. We should have a fix out ASAP but the fix has not been released yet. Our testers need to test it in detail before we can release it to customers via the beta update feed in HM2. As soon as it is ready you will be prompted when restarting HM2 or clicking the 'check for updates' button on the HM2 Home tab.

Fozzy71
Customer Support

Hi again HEM support. I followed the steps you suggested. I was able to download my HM2 software again. Thank you very much for the help... Little problem though. I don't think that HM2 is picking up any current hands.

I had HM2 open and my hero profile is selected in the top left corner of the software. I played a few hands on WPN to test it out. The HUD was not showing up on the tables and in the left hand corner of the tables it was only showing "waiting for hands"? Also when I clicked on the active session button on HM2 it would only show me a previous session from months ago? I restarted my PC to see if that helped and the same thing happened.

What would be my next step so that HM2 starts importing the hands again?

Thanks again for all the help, really looking forward to getting my HM2 running smoothly again

Make sure your site is configured to save hands and that HM2 is setup to auto import those hands.

*Note that we do not support play money hands so you must test/play real money hands when using HM2.

Make sure the poker client and hand histories are both in English. If it is not, you need to change it in the Lobby Options or reinstall the software and choose English.

Make sure that the Site Time Adjustment is properly configured such that the Time Stamp in the Reports for the hand matches your local windows clock time.

Please see this FAQ on how to use table finder if you are playing regular non-zoom type tables.

If you continue to have problems:

Please follow the instructions in this FAQ and reply back with the answers to the 12 questions in that FAQ. Those answers should help us quickly identify your issue, skipping questions will just mean we have to ask again in the next email and will delay the resolution of the issue.

Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu.

Please reproduce the problem and:
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing.

With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.

Please zip and email the requested files via the 'Contact Support' link and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

Fozzy71
Customer Support

It was a Stars update.

Please update to this version
http://www.holdemmanager.com/Downloa...AutoUpdate.exe

udbrky
Customer Support

Hi again, sorry for so many questions today...

I was able to get the HUD to show in games, active session is working, all sessions and graphs are now current also.

HM2 did freeze up and show the "not responding" message though a couple times within the hour. At one point the tables I had open flashed total black when the HM2 software froze. Is there anything I should adjust on my PC to possibly solve the freezing? Using windows 10 pro 64 bit if that matters and I only use one poker site at a time and one layout software also.

Thanks again guys for all your help.

Thank you for the quick reaction guys.

This (very fast) update fixed things. Great work!

Best regards,

betterlol

How do I put back the all the original default reports? My computer froze last night and the reports were all gone. I can't find them.

Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - http://hm2faq.holdemmanager.com/ques...ging#startmenu

Please reproduce the problem and:
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.

udbrky
Customer Support

Close HM2
Please delete everything in:

Win Vista/7/8: C:\Users\username\AppData\Roaming\HoldemManager\Re ports
Windows XP: C:\documents and settings\username\application data\HoldemManager\Reports

Showing hidden files: http://hm2faq.holdemmanager.com/ques...in+Windows%3F+
Restart HM2 and the issue should be resolved.

udbrky
Customer Support

got it, thanks.

I'm having a problem where HEM 2 is eating up 100% of disc space and at this moment memory too. I thought it was other programs but I disabled them and am still having the problem with HEM. While playing my tables go black and right now I'm doing nothing other then looking around in HEM and playing with it to reproduce the problem and it froze on me. I'm thinking maybe some files got corrupted as that was mentioned in random internet searches and this only started maybe 2-3 days ago occasionally but today every session was interrupted with this problem. Also at certain points HEM was saying it couldn't connect to the Postgres database. Any clue what's going on here?

It seems the only way to stop it is to go to task manager and end the process as it just says not responding and lags everything. Everything else seems to work fine until it freezes up other then the 3-4 times it couldn't connect to the database.


edit: sometimes it's hem and somtimes it's process called system eating up my disk space

So I just played for an hour and had to watch the task manager the whole time to see if things started to lag to much before it froze everything up. I had to turn off HEM from the task manager 3 times and things went back to normal each time and then just restarted HEM after.