I never mentioned that tournament tag report, or any specific report. I mentioned filtering out MTTs that you might have played:




But that won't make your red line appear in the graph suddenly if it is already laid directly over the green line. That indicates the $EV/LAW is not being calculated for some reason so I suggested you try vacuuming your database to see if the red line will then appear, and if it doesn't you need to send us your hands for testing with a link to this thread and your forum name.

Fozzy71
Customer Support

After updating to the latest version tonight (version 2.0.0.8484 I am having problems with my HUD again in a Tourney on ACR. the HEM2 is importing hands but it is only showing correctly updated stats for a few players at the table. I have tried using the table finder solution mentioned on the last page ITT but it doesn't change anything. I have tried closing the program and running it as admin but that also hasn't done anything.

Make sure that the Site Time Adjustment is properly configured such that the Time Stamp in the Reports for the hand matches your local windows clock time.

If you continue to have problems:

Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu.

Please reproduce the problem and:
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and send your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing.

With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.

Fozzy71
Customer Support

I am having trouble downloading my HH from ACR onto HM2. I have downloaded thousands of hands from ignition with no problem but can't figure out what is going wrong with ACR HH.

I have noticed something strange when I go to the folder I am trying to upload it is filled with DHH, PHH, and Text files. I tried after updating to newest client and it looked like it was uploading the hands but they are nowhere to be found. Here is a view of when it looked like it was uploading.

You can't see any hands for your ACR screen name in the reports/database if you search for your screen name? HM2 only imports the txt file versions of their hands. PT4 and HM3 will auto import the phh/dhh files (and HM3 will also manually import txt as well). Once the txt files are auto imported they get archived but none of the trackers archive files that were not auto imported so they need to be manually archived from time to time.

All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\MM\DD.

Fozzy71
Customer Support

Hi, is there any progress on this?

I am sorry, I closed the ticket without replying to let you know I duplicated the issue. I was able to duplicate it with a TO trial and got it documented for the developers. It is likely to be a low priority issue as you are the only one reporting it so far and our focus is on issues that affect wider portions of HM3 users at this time.

The ticket number for your reference is HMT-2864

Fozzy71
Customer Support

Okay i did this. Then i clicked on luck adjusted winnings. Then clicked refresh and then there is the red line. So that red line is accurate just like how the red line was for HEM1 right?


Heres another question of mine. So the red line is the most accurate form of knowing how much you should be up or down in the stt? Or is bb/100? Is it possible to have a huge bb/100 but be losing and red line says you should be losing? Or you have a negative bb/100 and be winning but the red line says you should be winning?

Yes


The red line on the Tournament Winnings Graph report shows how much you should be up or down adjusted for your all-in equity.

I am not a SNG/MTT player but from what I have seen of others on the forums that play primarily SNG they use the EV bb/100. You can see this graphed on the Overall report if you filter for just SNG then click the 'show or hide results graph' button for the popout graph of chips/hands and enable the LAW line.

Yes it is possible to be losing dollars on the Results reports/graphs but have a positive bb/100 on the Overall report or vice versa.

Fozzy71
Customer Support

Apparently PT put out an update to support ACR SNG 2.0 yesterday (although apparently still has some work to do). Any status on an update for HEM? I'm running the latest version and HEM is not displaying stats, nor is it showing the table in "Table Finder." It's blank.

Thanks

I do not have an estimate for when support will be added but I will bump the issue with our QA/Testing Manager to make sure he hasn't forgotten about it.

I did write up support for auto-importing the files. Once that is done the table finder should be able to be used to get the HUD working but it will always have to be used since they name them all the same. HM3 support is being worked on along side PT4 support.

Fozzy71
Customer Support

Which hardware is important for faster importing hands? I thought SSD is the most important component but:

Last 2 times I was importing my old hands on 2 different laptops and the one with i7-4700HQ was importing ~300 hands per second while other with i5-6300HQ was importing ~100 hands per second. Both have SSD (and on i5 it's faster since it's M2 but still, the older laptop with i7 was 3x faster ^^).
Is it really CPU dependant?

Both play a role in terms of how fast it imports but I can't really say which is the most important. Were you importing the exact same sample into both when you compared import speeds? Import speed can also be affected by the sites/games of the hands. Certain types of HH files (txt, xml, dat, etc) import faster than others, holdem imports faster than omaha, cash imports faster than tournament, etc.

Fozzy71
Customer Support

Hi,

I used to be able to view my tournament results based on stakes. For example, for Spin & Go's I would have the stake, e.g. $60 and then a tag count of the number of $60 games I'd played in the next column and then winnings, net winnings etc in further columns and I could view all of this information on one line. I appear to have lost this function. Do you know what filters/stats I need to select to get this set up back or what other things I need to do?

That is the More Reports > 'Tournament Results' report. If you no longer have that option in the More Reports menu:

Close HM2
Please delete everything in:

Win Vista/7/8: C:\Users\username\AppData\Roaming\HoldemManager\Re ports and \Filters
Windows XP: C:\documents and settings\username\application data\HoldemManager\Reports and \Filters

Showing hidden files: http://hm2faq.holdemmanager.com/ques...in+Windows%3F+
Restart HM2 and the issue should be resolved.

Fozzy71
Customer Support

around sept. 8th we went back and fourth about my C drive being full due to my relatively small data bases taking up hundreds of gbs

we found a way to free up like 30gigs but now its full again

question:
can i take my non active database and put it in my D drive, that way creating 90gigs free for memory?
if so do i need to tell hm2 where i placed it....or i need to put it back in C every time i want to open it?

Samples were identical.
I know in note caddy, I can choose how many threads will it use to create notes. What about when importing hands in HEM? How many threads does it use?
What about general work in hem, looking at reports, filtering etc etc.. does CPU plays big role or SSD is much more important?
I'm buying new laptop and I will have SSD for sure but I'm not sure which HQ procesor exactly... i5 or i7..
Seems HEM/notecaddy works better with i7

You would have to move all your databases and if you are moving them from a SSD to a HDD you will likely see a decrease in performance.

Please see this FAQ to move your database to another drive. Please note this is an advanced article and we do not provide support for this method if you encounter issues but at the request of users we decided to make a FAQ for those who felt confident enough to try this method.

Fozzy71
Customer Support

There is no way to edit how many CPU threads it uses when importing. I assume it only uses 1 but am not sure about that so I will see if I can find out. FWIW HM3 imports slower than HM2 but it does a much better job of accurately importing the hands and detecting the tournament results when possible.

They both play a part but I can't say which is more important for sure. If you had 2 computers with identical CPU but one had a HDD and one had a SSD the one with the SSD will perform better. If you had 2 machines with identical drives but one had an i5 and one had an i7 the i7 will obviously perform better.

Both HM2 and NC recommend an i7 CPU (and SSD and 8 or more GB RAM) for optimal performance.

Fozzy71
Customer Support

just to clarify....i NEED to clear up space because my small databases take up freakishly large amounts of memory...and after everything you told me to do i got minimal results, in fact after a month its full again

i have 2 db...one i use (2017) and one i dont (2016+)...the one i use i plan to leave in its standard place(C ssd drive)
...but the one i hardly ever use 2016+ (90gb) i moved to my D drive and now have enough free space....is that ok?

If you did it using the FAQ above and can still connect to both databases that is fine. I may have been wrong in my previous about having to move both/all databases as I haven't done that procedure in a very long time.

HM3 will make this type of thing much easier. Without postgresql in the mix everything for a HM3 database is in a single databasename.hmdb file that you can cut/paste anywhere you want then open via the HM3 File menu like you would any doc, txt, xls, etc type file.

Fozzy71
Customer Support

without faq (did it before you're message)...at least i have enough space now

Perfect found it. Just few questions :

1.Is there a stat for Villian to Fold to Turn Probe?

Also my friend plays similar stakes to me and forwarded on his database.
I imported them on HM but now it is in a separate database.
2. How do I go back to my original database and transfer these hands into my original.
3. if I do manage to do this there was one occasion that we were in the same tournament, will these hands be duplicated?
4. Is it possible to separate the hand histories. ie. I play a lot of satellites and would not like these hands in my main tournament database

I would be really surprised if you can still connect to it if you didn't follow the FAQ instructions as there are registry edits and other things that need to be done so it will work from it's new location.

Fozzy71
Customer Support

1 - I don't think so, at least not that I can see. I will double check with our QA/Testing Manager later today and let you know if I am wrong about that.

2 - As datamining is against the rules at all of the sites we support we can not provide technical support with hands customers didn't actually play in. In short, if you put these hands in your database and your site finds out you run the risk of being banned from the site. To switch back to your own database just open the Database Manager and switch to your original database.

3 - Hands would not be duplicated but if you two were ever at the same table the fact that two sets of hero hands are in the database would cause HUD problems at the table.

4 - I can't answer this for the reasons mentioned in #2.

Fozzy71
Customer Support