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Old 10-04-2017, 10:27 AM   #48576
Don Melchor
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Re: Holdem Manager Support


hey I had few problems with my pc and had to get it to the shop to format* it
and now is extremely slow, yesterday said it was 4h/sec and last time said it was 0/sec

do you have any idea what I need to tell the tech guy that is wrong so he can fix it!?
plus when I try to import it doesnt show the info like it use to, (clicked on close so that you could see I was importing)
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Old 10-04-2017, 03:30 PM   #48577
Don Melchor
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Re: Holdem Manager Support

actually it stopped importing all together. didnt import yesterdays last sesh and now its not importing manually or my current session!?

created a new db and tried importing, and still nothing

Last edited by Don Melchor; 10-04-2017 at 03:45 PM.
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Old 10-05-2017, 05:16 AM   #48578
Holdem Manager
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Re: Holdem Manager Support

Quote:
Originally Posted by Don Melchor View Post

hey I had few problems with my pc and had to get it to the shop to format* it
and now is extremely slow, yesterday said it was 4h/sec and last time said it was 0/sec

do you have any idea what I need to tell the tech guy that is wrong so he can fix it!?
plus when I try to import it doesnt show the info like it use to, (clicked on close so that you could see I was importing)
Quote:
Originally Posted by Don Melchor View Post
actually it stopped importing all together. didnt import yesterdays last sesh and now its not importing manually or my current session!?

created a new db and tried importing, and still nothing
Please reply to the ticket that we sent out earlier today.

udbrky

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Old 10-05-2017, 03:27 PM   #48579
Pop.
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Re: Holdem Manager Support

http://prntscr.com/gtqs33

hey, i recently was asked by a pokersite to change the UAC settings....now have changed it back to how it was but this icon still remains over HM2...any advice?
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Old 10-06-2017, 10:13 AM   #48580
Dali25
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Re: Holdem Manager Support

Hi,

I wanted to filter the hands I played this month . When I click on date range it does filter out the games but not the actual hands

Does anyone know how to fix this ?
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Old 10-06-2017, 08:52 PM   #48581
Holdem Manager
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Re: Holdem Manager Support

Quote:
Originally Posted by Pop. View Post
http://prntscr.com/gtqs33

hey, i recently was asked by a pokersite to change the UAC settings....now have changed it back to how it was but this icon still remains over HM2...any advice?
This indicates the program is running as administrator.

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Old 10-06-2017, 08:53 PM   #48582
Holdem Manager
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Re: Holdem Manager Support

Quote:
Originally Posted by Dali25 View Post
Hi,

I wanted to filter the hands I played this month . When I click on date range it does filter out the games but not the actual hands

Does anyone know how to fix this ?
Are you looking at two different reports? Are they using different filters?

udbrky

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Old 10-06-2017, 09:30 PM   #48583
Pop.
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Re: Holdem Manager Support

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Originally Posted by Holdem Manager View Post
This indicates the program is running as administrator.

udbrky

Customer Support
should it be running as adim?

cause i never had that logo before....
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Old 10-07-2017, 06:41 AM   #48584
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Re: Holdem Manager Support

following problem:

a hud will not show up on fullring cashgame tables,

6max tables are working just fine. This has happend on 888 and Stars until now while winamax works. fullring mtt tables are also working.
i have tried the tablefinder feature, but it didnt help.
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Old 10-07-2017, 08:25 AM   #48585
Holdem Manager
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Re: Holdem Manager Support

Quote:
Originally Posted by Pop. View Post
should it be running as adim?

cause i never had that logo before....
Yes, we recommend HM2 (and the software of all sites you play) is set to run as admin. The HUD may not work properly on some tables if it is not running as admin.

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Old 10-07-2017, 08:26 AM   #48586
Holdem Manager
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Re: Holdem Manager Support

Quote:
Originally Posted by horse84 View Post
following problem:

a hud will not show up on fullring cashgame tables,

6max tables are working just fine. This has happend on 888 and Stars until now while winamax works. fullring mtt tables are also working.
i have tried the tablefinder feature, but it didnt help.
Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu.

Please reproduce the problem and:
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and send your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing.

With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.

Fozzy71
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Old 10-08-2017, 12:38 AM   #48587
Poker Clif
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Re: Holdem Manager Support

Quote:
Originally Posted by Holdem Manager View Post
WPN does not write summaries. Their HH files also do not contain information about most of the buyins and winnings. You will need to edit them in Tournament Reports.
For this reason I use HM2 mostly for the HUD stats, but I keep wins and losses on a spreadsheet. That way I have a complete financial record which includes all the things that aren't automatically picked up, such as bounties, site bonuses, and changes immediately after a site updates.
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Old 10-11-2017, 05:19 AM   #48588
PaulyJames200x
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Re: Holdem Manager Support

How do you find out how much above/below EV you are in single table table sngs on HEM? Back then with HEM1, i recalled you did this by checking a button and then it would show you your EV such as you should be up or down say 100 dollars when you are down 10 dollars so you would be under 110 EV.


I know there is that button to click on adjusted earning or something like that and i recalled it was called the red line in HEM1. But in HEM2, this line is the exact same as the regular line which i know is incorrect as i tried this many times.


How do i check my EV in sngs by comparing the numbers? Such as back then with HEM1, it would give me an exact number of how much i should be up or down for the day. And you could even see the red line chart etc. How do i do this on HEM2?
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Old 10-11-2017, 05:36 AM   #48589
SleazyP84
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Re: Holdem Manager Support

Quote:
Originally Posted by PaulyJames200x View Post
How do you find out how much above/below EV you are in single table table sngs on HEM? Back then with HEM1, i recalled you did this by checking a button and then it would show you your EV such as you should be up or down say 100 dollars when you are down 10 dollars so you would be under 110 EV.


I know there is that button to click on adjusted earning or something like that and i recalled it was called the red line in HEM1. But in HEM2, this line is the exact same as the regular line which i know is incorrect as i tried this many times.


How do i check my EV in sngs by comparing the numbers? Such as back then with HEM1, it would give me an exact number of how much i should be up or down for the day. And you could even see the red line chart etc. How do i do this on HEM2?
Go to your overall report and then More Filters > Tournament Filters and add STT filter.

This will give you your overall STT stats. You should see an icon that looks like a bar chart half way down the screen on the left. When you click on that you'll get a graph of your winnings and you can add All-in EV to that by clicking on options at the bottom left of the graph window.

The same should work on Active Session too. The session summary graph won't show you All-In EV but if you click on the bar graph icon you can get it that way.

Edit: Fozzy beat me to it Hope you had a good holiday.
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Old 10-11-2017, 05:36 AM   #48590
Holdem Manager
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Re: Holdem Manager Support

Quote:
Originally Posted by PaulyJames200x View Post
How do you find out how much above/below EV you are in single table table sngs on HEM? Back then with HEM1, i recalled you did this by checking a button and then it would show you your EV such as you should be up or down say 100 dollars when you are down 10 dollars so you would be under 110 EV.


I know there is that button to click on adjusted earning or something like that and i recalled it was called the red line in HEM1. But in HEM2, this line is the exact same as the regular line which i know is incorrect as i tried this many times.


How do i check my EV in sngs by comparing the numbers? Such as back then with HEM1, it would give me an exact number of how much i should be up or down for the day. And you could even see the red line chart etc. How do i do this on HEM2?
You have to filter for Single Table Tourneys (so MTT's aren't mixed in) using the More Filters - Tournament Filters - Tournament Type - STT = True then it should be the same as HM1 (red LAW line in graph and $EV column in Tournaments and Tournament Results reports). If the Luck Adjusted Winnings line (red line) is laying directly on top of the green/winnings line there is a problem with the database or a problem calculating the $EV when importing the hands/summaries.

Please update to the latest beta version - http://www.holdemmanager.com/downloa...ger_2_Beta.exe

- After downloading, you should right-click the file, go to properties and click unblock.*
* If you do not see an 'unblock' option you can ignore this step.
- Then, right click the file and run as administrator.

Please try to vacuum/analyze and reindex your database.

If you continue to have problems, try the following:

Try creating a new DataBase and import a small portion of your \HM2Archive so you can see if the problem exists in the new DB.

If the new database seems to work properly, it sounds like your database might be corrupt. Please continue to use the new database and import the rest of your hands using the steps above. This is why regular backups are a good idea. If your database becomes corrupt you can restore a backup and only have to import the most recent hands (that were played after the backup was created) and edit any tournament results if necessary. I recommend keeping at least the most recent 2 or 3 backups in case the most recent one does not restore properly you can try the previous backup.

Here is a FAQ explaining how to backup your database and all settings in one easy step.

If none of that helps please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the 'Contact Support' link.

Fozzy71
Customer Support
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Old 10-11-2017, 10:32 PM   #48591
Burdman2321
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Re: Holdem Manager Support

my HEM2 isnt starting up, it worked fine, i updated it when prompted.

Then go to restart it after it shut down, which i thought was odd, after updating that is.

And now it starts up, runs through the modules its loading then windows gives me a message saying "Hold em manager has stopped working"

As i type this i tried to restart it and it worked and went to the update/wizard download screen but when i was updating i had to "ignore" a few of the things to make it fully work, any thoughts?
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Old 10-11-2017, 10:43 PM   #48592
Pop.
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Re: Holdem Manager Support

is there a way i can back everything up in HM2?

i know how to do the hud, but what about the rest of the stuff?
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Old 10-12-2017, 08:20 AM   #48593
Holdem Manager
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Re: Holdem Manager Support

Quote:
Originally Posted by Burdman2321 View Post
my HEM2 isnt starting up, it worked fine, i updated it when prompted.

Then go to restart it after it shut down, which i thought was odd, after updating that is.

And now it starts up, runs through the modules its loading then windows gives me a message saying "Hold em manager has stopped working"

As i type this i tried to restart it and it worked and went to the update/wizard download screen but when i was updating i had to "ignore" a few of the things to make it fully work, any thoughts?
Shut down and restart your computer.

Please update to the latest beta version - http://www.holdemmanager.com/downloa...ger_2_Beta.exe

- After downloading, you should right-click the file, go to properties and click unblock.*
* If you do not see an 'unblock' option you can ignore this step.
- Then, right click the file and run as administrator.

If you continue to have problems, please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
- Open Windows Event Viewer's (Control Panel > System & Security > Administrative Tools or Start > Search > 'Event Viewer') > Windows Logs > Applications.
- Check for any errors and send the information (Save All Events As...).
- Please send your \HM2Logs folder files as well.

When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then right-click > 'copy dropbox link' and paste the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com

Fozzy71
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Old 10-12-2017, 08:22 AM   #48594
Holdem Manager
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Re: Holdem Manager Support

Quote:
Originally Posted by Pop. View Post
is there a way i can back everything up in HM2?

i know how to do the hud, but what about the rest of the stuff?
Please see this FAQ to transfer/backup data. This will ensure that you have your hand histories and HUD saved to import into a new computer, and as a backup to restore in case of an emergency. I recommend you do this at least once a month and keep the last 2 or 3 most recent backups (and your \HM2Archive folder) stored on an external drive and/or cloud storage site like dropbox or google drive.

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Old 10-12-2017, 04:51 PM   #48595
tedd_e_KGB
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Re: Holdem Manager Support

Quote:
Originally Posted by WPN Rep View Post
As of this morning, Jackpot Poker and SNG 2.0 games write the hand history to your hard drive. The hand histories have all players' screen names. Let me know if you experience any issues, please.
WPN rep posted the above on 9/28/17. Is there an update in work to get stats on WPN SNG 2.0 tables?

Thanks
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Old 10-12-2017, 05:28 PM   #48596
Holdem Manager
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Re: Holdem Manager Support

Quote:
Originally Posted by tedd_e_KGB View Post
WPN rep posted the above on 9/28/17. Is there an update in work to get stats on WPN SNG 2.0 tables?

Thanks
Apparently they do not write tablenames in the window titles so the HUD can't be automated. Are the hands auto importing for you when playing? If yes, have you tried using the Table Finder? If they are not auto importing we will need hands sent so we can get the parsing working to start with.

edit: we have some hands from hm3 testing I think so we will check to make sure they import and get that working if it isn't yet.

Fozzy71
Customer Support

Last edited by Holdem Manager; 10-12-2017 at 05:34 PM.
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Old 10-12-2017, 05:59 PM   #48597
tedd_e_KGB
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Re: Holdem Manager Support

Thanks Fozzy

I've looked for it using finder, but haven't seen it show yet.
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Old 10-12-2017, 06:12 PM   #48598
Holdem Manager
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Re: Holdem Manager Support

Quote:
Originally Posted by tedd_e_KGB View Post
Thanks Fozzy

I've looked for it using finder, but haven't seen it show yet.
The hands do import but the Table Finder won't start the HUD if you drag the target icon to one of the tables?

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Old 10-12-2017, 06:14 PM   #48599
tedd_e_KGB
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Re: Holdem Manager Support

No, I haven't seen the table show in Table Finder in order to drag it. I'll try again tonight.
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Old 10-12-2017, 07:46 PM   #48600
PaulyJames200x
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Re: Holdem Manager Support

Quote:
Originally Posted by Holdem Manager View Post
You have to filter for Single Table Tourneys (so MTT's aren't mixed in) using the More Filters - Tournament Filters - Tournament Type - STT = True then it should be the same as HM1 (red LAW line in graph and $EV column in Tournaments and Tournament Results reports). If the Luck Adjusted Winnings line (red line) is laying directly on top of the green/winnings line there is a problem with the database or a problem calculating the $EV when importing the hands/summaries.

Please update to the latest beta version - http://www.holdemmanager.com/downloa...ger_2_Beta.exe

- After downloading, you should right-click the file, go to properties and click unblock.*
* If you do not see an 'unblock' option you can ignore this step.
- Then, right click the file and run as administrator.

Please try to vacuum/analyze and reindex your database.

If you continue to have problems, try the following:

Try creating a new DataBase and import a small portion of your \HM2Archive so you can see if the problem exists in the new DB.

If the new database seems to work properly, it sounds like your database might be corrupt. Please continue to use the new database and import the rest of your hands using the steps above. This is why regular backups are a good idea. If your database becomes corrupt you can restore a backup and only have to import the most recent hands (that were played after the backup was created) and edit any tournament results if necessary. I recommend keeping at least the most recent 2 or 3 backups in case the most recent one does not restore properly you can try the previous backup.

Here is a FAQ explaining how to backup your database and all settings in one easy step.

If none of that helps please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the 'Contact Support' link.

Fozzy71
Customer Support


More reports... then by tournament tag? There is no tournament type sng when i click on more reports.
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