My bet 365 (ipoker) application is laggy when I have HEM opened. When I close it, everything is smooth.
Why that might be?

If you continue to have problems, please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
- Open Windows Event Viewer's (Control Panel > System & Security > Administrative Tools or Start > Search > 'Event Viewer') > Windows Logs > Applications.
- Check for any errors and send the information (Save All Events As...).
- Please send your \HM2Logs folder files as well.

When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then right-click > 'copy public link' and paste the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com

Fozzy71
Customer Support

Can't seem to use Titan Poker with HEM2 and it is extremely slow. How can I fix this?

Uninstall Ipoker, deleting the settings.

Then re-install it, right-clicking the setup file and running as administrator. This will keep it from creating a hand history folder that it cannot write hands to.

Add the \Program Files (x86)\ hand history sub-folder in Site setup as mentioned on this FAQ - http://hm2faq.holdemmanager.com/ques...2/iPoker+Setup

If you continue to have problems try configuring C:\Users\username\AppData\Local\skin\data\playerna me\History\Data in the IPoker hand history settings in HM2 > Site Setup instead of the default \Program Files location.

Make sure that the Site Time Adjustment is properly configured such that the Time Stamp in the Reports for the hand matches your local windows clock time - http://hm2faq.holdemmanager.com/ques...ime+Adjustment

Please see this FAQ on how to use table finder http://hm2faq.holdemmanager.com/ques...+not+appear%3F

If none of that helps:

Please follow the instructions in the following FAQ and reply back with the answers to the 12 questions in that FAQ. Those answers should help us quickly identify your issue, skipping questions will just mean we have to ask again in the next email and will delay the resolution of the issue - http://hm2faq.holdemmanager.com/ques...es+not+work%3F

Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - http://hm2faq.holdemmanager.com/ques...ging#startmenu

Please reproduce the problem and:
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.

Fozzy71
Customer Support

Fozzy I just wanted to say I have the same problem lately on Ipoker tried to isolate the problem but others seem to report it is Hm2 related.

I play bet365. Reinstalled everything including windows 2. days ago thinking it is on my end. It literally freezes my entire computer when I open Ipoker table makes it impossible to play.
I have I7-6700K, 32GB Ram and SSD Samsung 860 Pro so it is not like I have not enough power.

It is impossible to diagnose without the logs I ask for. Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - http://hm2faq.holdemmanager.com/ques...ging#startmenu

Please reproduce the problem and:
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.

Fozzy71
Customer Support

I play on Ignition. Over the course of the last week, my HUD started having problems. It would only show up on 3 of the 4 table that I would be playing on even though all tables were started at the same time.
Today it was doing it again, so I rebooted my computer to see if that would do anything. When I got my computer back on, I couldn't get a single hud to work on any tables.
I then shut everything down, and tried to reopen my Holdem Manager. It's telling my that my PostgreSQL service is not running.
I clicked start service and I get the following Error message:

ERROR: There was an error starting the service: postgresql-x64-9.5.
Please manually investigate the problem.

Where in HUD settings do I choose which popup comes when I click on HUD? (not just go with cursos over stat)

If you want the ones that now show on hover to only show when you click: Go to HUD Settings > General Settings > Advanced Settings and tick 'Click for Stat Popup' to show popups on click rather than on hover. This will show the stat specific popups that are assigned in the HUD Settings > Stat Appearance > Selected Stat (choose a stat) > Stat Settings > 'Popup' drop-down menu.

With that click for stat popup disabled (like it is by default) you get the tabbed popup to show regardless of which stat in the HUD you click on. The tabbed popups are configured in the HUD Settings > Main Popup / Table HUD menu

Fozzy71
Customer Support

What do I need to do???

Sorry, the jump to first unread took me to the other post so I missed this earlier.

Make sure you have the latest ICC beta for the HUD issues once we solve your postgresql issues.

This is usually a firewall or windows update issue and the following guide gives a step by step guide.

If you continue to have problems, please reproduce the problem and send your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing.

Fozzy71
Customer Support

I'm trying to make a backup of my database before deleting and re-installing HM2 and Postgress. However, after 3 retry's the Database manager doesn't give me a back-up file after the completion, it does say 'Backup Completed' though.

https://gyazo.com/b71b1721cd7b457752ce4f9b1bdd3430

I tried backing up to two different hard disks already...

The Skip database (only backup configs) did work for me though.

If the skip db works then you do not have enough free space on your C drive. You need to follow the instructions in the post you quoted to free up more space or move your windows temp directory to a different drive with more free space. If none of that helps please email us your log files as instructed in that post you quoted.

Fozzy71
Customer Support

When you send feedback on HM3 should you ever expect a responce? I've sent a few with bugs and never heard anything back.

They all get replied to but we are a bit back-logged right now since expanding the beta last weekend as it is still a skeleton support crew answering the feedback. I will be working on the back-log today to try and get us caught up and the support team will be expanding over the coming weeks. We also have a glitch in the current build where some crash log tickets are coming in to the support system with no email address (and often no description text) on the ticket or in the logs and we then have to ask the lead developer to research the web server logs to try to find an email address.

Check your my tickets page to see if you can see some ticket numbers for the bugs you sent and if you do please PM them to me here. Here is a direct link to your My Tickets page - https://support.holdemmanager.com/user/mytickets/

If you do not see any ticket numbers then they may have been sent without your email address and may be waiting on the developer to research the web server logs. If you want to be sure they were sent it may be best, until we get the issue with missing email addresses resolved, to manually send feedback/bugs through our support page instead of the software. Please create a support ticket via the Contact Support link.

Fozzy71
Customer Support

Can't see any of the latest reports so I'll create a ticket on the site. Thanks for the help.

using hand converter for ignition to import into HM2 and am suddenly getting tons of errors. Seems to be in holdem games as my plo8 games are the only ones importing properly. I have the errors grouped and can load to clipboard if necessary, please give me further instructions, if requested, and please help me fix this issue.

Make sure you have the latest ICC beta - https://www.cardschat.com/showpost3821369-post162.html

And the latest HM2 beta:

Please update to the latest beta version - http://www.holdemmanager.com/downloa...ger_2_Beta.exe

- After downloading, you should right-click the file, go to properties and click unblock.*
* If you do not see an 'unblock' option you can ignore this step.
- Then, right click the file and run as administrator.

If there are still import errors that will need to be addressed by ace poker solutions, not us. We have no control over how they convert hands. We only deal with import errors for hands from supported sites, not converters.

Fozzy71
Customer Support

Hello !

Hud is not importing / working for me for knockout tournaments on ACR - any idea how to solve ?

Are these new tournaments they just started spreading? I see some KO MTT in the lobby but I do not see any open tickets in our issues database.

We will need hand history files to fix the importing issues but we will also need screenshots and logs to be able to add HUD support once the importing issue is resolved.

Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu.

Please reproduce the problem and:
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and send your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing.

With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.

Fozzy71
Customer Support

There was an update for Cake Network/intertops. HM doesn't recognize the tables+ when using table finder it finds the tables and attach the HUD but it crashed today 2 like that after couple of hands so maybe they changed something there too??

Hey guys. My HM2 crashes lots of times during the day when I'm playing on pokerstars. I didn't have this issue when I played on party poker. Solution?

This is the first report of this I have seen. Were you playing cash, SNG or MTT?

Please follow the instructions in this FAQ and reply back with the answers to the 12 questions in that FAQ. Those answers should help us quickly identify your issue, skipping questions will just mean we have to ask again in the next email and will delay the resolution of the issue.

Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu.

Please reproduce the problem and:
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and send your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing.

With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.

Fozzy71
Customer Support

If you continue to have problems, please reproduce the problem and send your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing.

Fozzy71
Customer Support

i switched my default hud to another one i was testing and now the test one is my default one....not only that but on some tables i dont know how to switch it to my default one

let me know if thats too vague of a description