do you have complaints about hands not being tracked with microgaming?

The only issue that comes to mind is an issue if you are using the Active Session tab. If everything is configured properly and you are using the Reports > More Reports > Sessions it should work as expected.

If you continue to have problems, please reproduce the problem and zip/attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing.

Please zip and email the requested files via the 'Contact Support' link here and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

Fozzy71
Customer Support

this is what im seeing when trying to get the Hud working using table finder on the new WH client

It doesn't look like the hands are being imported. They likely changed the install and/or hand history folder paths so you need to make sure the hands are actually being imported and all the other basics.

Make sure your site is configured to save hands and that HM2 is setup to auto import those hands.

Make sure the poker client and hand histories are both in English. If it is not, you need to change it in the Lobby Options or reinstall the software and choose English.

Make sure that the Site Time Adjustment is properly configured such that the Time Stamp in the Reports for the hand matches your local windows clock time.

Please see this FAQ on how to use table finder if you are playing regular non-zoom type tables.

If you continue to have problems:

Please follow the instructions in this FAQ and reply back with the answers to the 12 questions in that FAQ. Those answers should help us quickly identify your issue, skipping questions will just mean we have to ask again in the next email and will delay the resolution of the issue.

Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu.

Please reproduce the problem and:
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing.

With all the above information we should be able to narrow down what is causing the issue, if all the information is not included we will need to email you again to request it.

Please zip and email the requested files via the 'Contact Support' link and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

Fozzy71
Customer Support

Hey guys.I just want to send ~20k hand sample to someone to review.I have the correct dates filtered and am looking at the correct sample of hands.What are the next few steps?

Exporting via the reports is a bit resource intensive so I recommend exporting them from the Database Manager instead.

Or you can click on the results in the upper grid of the Overall report. Click the 'Last 250' drop-down button between the data grids and change it to 'All' to load all the hands in the lower data grid. Left-Click a hand in the lower data grid to select it, click 'Ctrl+A' to highlight all of the hands, then 'right-click > save to hard drive...' to save just those hands to a new file.

Fozzy71
Customer Support

i've now got the hud working using the table finder workaround, whats the eta until we wont need to be using table finder?

Speed won't work until we release an update. These changes for the Speed should be available in the next gold beta release. While we do not have an exact date for the release, you will receive a prompt to update once available as long as you have enabled the Settings > General > [x] Prompt for Beta Updates.

Premium and tournament tables will require you to use the Table Finder until they finalize their hand history updates so we can properly support those tables. The Table Finder fix will take longer as we have to wait for them to update their poker client before we can make the tournament and premium table HUD work automatically.

Fozzy71
Customer Support

Thanks fozzy

My hands are not importing on ipoker since the update, was working fine prior to the update. Is there anything I can do to sort this or is it something your working on?

Their new beta client has a new install and hand history path. See this post a few above where I gave the complete setup instructions.

Bet365 force updated to their beta client last week and caused similar problems.

Speed HUD won't work until we release an update. Premium and tournament tables will require you to use the Table Finder until they finalize their hand history updates so we can properly support those tables.

These changes for the Speed tables should be available in the next gold beta release. While we do not have an exact date for the release, you will receive a prompt to update once available as long as you have enabled the Settings > General > [x] Prompt for Beta Updates. The Table Finder fix will take longer as we have to wait for them to update their poker client before we can make the tournament and premium table HUD work automatically.

Fozzy71
Customer Support

I'm playing regular cash tables on corals. Any idea where the new hh folder will be located as I cant seem to find it?

I do not know. All I can offer is our IPoker setup FAQ which details a handful of the folders they used to use. Beyond that you would need to ask their support or other players on that site.

Fozzy71
Customer Support

the will hill and coral releases are final, no longer is beta, so shouldnt take long to fix the tournaments hh thing?

The IPoker clients/network need to fix it, not HM2. Those tables (and hands from those tables) are missing details that we need to be able to support them properly from what I understand. Once they have the fixes in place for us to support the tournament and premium tables then we can add support but until that time the ball is in their court so to speak.

Fozzy71
Customer Support

Any knockout or PSKO tourney is not recording properly, massively exaggerating the winnings. Any fix on that? I'm using 2.0.0.8415

Thanks

This issue has been documented in detail and provided to the developers to resolve.

The assigned internal issue # on this issue is HM-8196

If you want to be notified when it is fixed please send an email via the 'Contact Support' link and include "Notify Me When HM-8196 Is Resolved" in the subject line and body of the email.

Fozzy71
Customer Support

For those still struggling to find where HH are being saved (which I was), I played a few hands then searched my C drive for the word 'History'

The search results showed a folder generated today, I clicked the Properties of the folder and it showed the file path.

For me on WilliamHill it was the following;

C:\Users\tom jeffery\AppData\Local\William Hill Poker\data\NICKNAME\History

Once I copied that path to 'add folder' under the Site Setup area everything worked perfectly including table HUDs

Hope that helps anyone still struggling

Cheers

Thanks for posting this. I will add it as an example on our IPoker Setup FAQ.

Fozzy71
Customer Support

HELLO , ive got got a large HM2 database backed up on a laptop is there anyway that i can get it onto new computer ,thanks in advance

Copy it to a removable drive, plug that drive into the new computer and use the Restore option in the Database Manager.

Fozzy71
Customer Support

I have had HM2 installed for over a year. This morning my AVG Antivirus found a trojan in one of the HM2 files.

Trojan Horse Generic13_c.BMXX
c:\program files (x86)\holdem manager 2\fastfold.dll

That is a false positive. See this sticky thread in our releases forum for more details. AVG is the devil in regards to HM2 and possible issues with the database, HUD, etc.

Fozzy71
Customer Support

In the 'active session' tab is there any way i can hide the profit/loss amount?I would like to be able to review my session afterwards but i don't want ot check results for the next couple weeks.

No, this is not possible. You should use the Reports > More Reports > Sessions report instead where you can edit/remove the stats that are shown via the Stats editor button or by right-clicking the column headings.

Fozzy71
Customer Support