The Leak Buster - Position report just has a number of other/different stats added to it that their developers felt were helpful for finding positional leaks so you don't have to add them to the standard Position report on your own.

Fozzy71
Customer Support

Support:

i was recently having issues with my notecaddy(it made my pc lag so bad it was basically unresponsive). when i disabled "caddy notes" things worked fine.

So, i attempted to fix this issue using AJackson's guide. things seem to be better. My database is quite a bit smaller, maybe that is why, but im hoping things will be smooth into the future after following his guide and making the necessary changes.

So my old db was lost once i uninstalled postgreSQL, i believe i was using 8.4 or something, now i installed 9.5. before doing that though, i exported hands to a folder from August 2015 to present, so about 6-7 months worth of hands.

I have three player names grouped under one alias. the first two names are showing results in my reports tab(Merge and Bovada(using a hand converter)) My WPN hands are not showing up in reports tab however. When i go to "player list" and select "current player," my screen name is showing 266 cash hands and 242,111 tourney hands(these are the ones i exported and then reimported) So, they are supposedly there but my reports tab remains blank when i try looking at my WPN screenname results. Ideas?

I am not on the clock or in work mode right now (all my work tabs are closed) but I think this is a known issue with the export/import (a combination of the two) processes. In short some of the exported files contain hands from 2 different hero screen names and HM2 can only import hands from a single (the first) hero name it encounters in any single file.

The easiest fix off the top of my head would be to manually import the original files from your \WPN archive folder to your current database and it should fill in the missing hands.

All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\MM\DD.

ok, sounds easy enough and tbh wasn't a huge deal, but again, seems like an easy fix to recoup those hands.

now though, it seems i am back to square one in a sense. Luckily, my HM2 is not becoming unresponsive with notecaddy enabled, that is the new positive. But, i am attempting to create notes, the hand per second started at 20 and is slowly going down(currently at 6.5 hands/second(also 8 threads)) But, the processing hand has not changed and this was the case before i followed AJackson's guide. My processing hand is stuck at 4994 of 303,985 and ironically, i think it was always stuck on Hand #4994 before attempting to follow AJackson's guide(this was the case before my HM2 started becoming unresponsive with NC enabled, when i could still access NC basically). So, seems something to me has not been fixed. "notes added" remains stuck as well despite my notecaddy currently running(i have the option to hit "stop") And again, hands per second is now at 4.3, continually dwindling downward but no notes being created nor hands being processed.

thanks for your quick reply

edit: maybe i wasnt taking good enough care of my DB(vacuuming and reindexing)???

Please ask in the NoteCaddy thread about anything specific to NC like that. We don't provide anything beyond the most basic support for the HM2 apps.

welp, i can do that. Im thinking a fresh install with HM2 may be best. It reverted back to it's old ways. I loaded about 300k hands from WPN into a new DB and it started running very slowly again. when simply opening a report my "physical memory" will shoot through the roof, HM2 will exceed 5,000,000 K in the Windows Task manager.

If you continue to have problems, please reproduce the problem and zip/attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing.

Please zip and email the requested files via the 'Contact Support' link here and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

Fozzy71
Customer Support

I haven't play for a while, is it still allowed to use the HM2 & HUD on porkstars? It seems I can't make it work.

Thanks,

Tom

The latest version of HM2 is allowed and compliant with their new rules. Please update to the latest version - http://www.holdemmanager.com/downloa...r_2_Update.exe

- After downloading, you should right-click the file, go to properties and click unblock.*
* If you do not see an 'unblock' option you can ignore this step.
- Then, right click the file and run as administrator.

If you continue to have problems:

Please follow the instructions in this FAQ and reply back with the answers to the 12 questions in that FAQ. Those answers should help us quickly identify your issue, skipping questions will just mean we have to ask again in the next email and will delay the resolution of the issue.

Alternatively you can use our Priority Support Tool via the 'Contact Support' link which often resolves the issue and it will ask you relevant questions and at the end it will forward us the answers if you couldn't resolve it look for the 'Heads-Up Display (HUD) Issues' topic. Requests via the priority support tool receive higher priority than normal emails.

Fozzy71
Customer Support

Hi,

Hud is not working on merge after the update.

I got this message over and over again
My PC time insync with PS time and in HM in sessions times i see correct time.
So why i get this warning?


Incorrect site time adjustment was detected for PokerStars since a hand was imported with start time that differs by -119 minutes compared to your computer time. Please first check that your computer time is correct. If your computer time is correct you should increase your PokerStars offset by 2 hour(s).

Click the help icon to learn how to change site time adjustments.

I'm just another HM2 user - I'm not HM2 support. I get this same 'red flag' often in HM2 but I have no problems in HM2 - everything works well. I even get the same figure of -119 minutes that you see. For me it is a false flag - all my times are correctly matched in HM2, PokerStars & my PC.

In my case the cause seems to be 'observing' Zoom cash game tables [not sitting & playing] - while running HM2. I do this sometimes during long sessions when I want a break or to get my monies back down to 100bb [players play differently against you if you've got say 3 or 4 buy-ins on the table]

I sit out
Wait a few minutes for the last hands I folded to be played out
Close table
Reopen table
Take my break [I am in effect now observing zoom tables]
Join table & start playing again

For some reason doing this causes the red flag - I don't know why

NOTE: 'observing' in this case isn't data-mining because PS only displays all-in, big pot action hands when you're not sitting in the game

Make sure that the Site Time Adjustment is properly configured such that the Time Stamp in the Reports for the hand matches your local windows clock time - http://hm2faq.holdemmanager.com/ques...ime+Adjustment

Please see this FAQ on how to use table finder http://hm2faq.holdemmanager.com/ques...+not+appear%3F

If you continue to have problems:

Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu.

Please reproduce the problem and:
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing.

With all the above information we should be able to narrow down what is causing the issue, if all the information is not included we will need to email you again to request it.

Please zip and email the requested files via the 'Contact Support' link and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

Fozzy71
Customer Support

The time for the stars client lobby does not matter. All that matters is that the time in the HM2 Reports and Active Session for recently played hands matches your Windows clock. If those times match when playing and the HUD works properly you can ignore the warning. If you have any issues with the HUD or the times not matching please send the logs/files I asked the customer for in the post above.

Fozzy71
Customer Support

Same problem for Carbon. HEM working just fine, now it does not recognize any tables that I am on, does not import hands, and thus does not display any data via the HUD. Worth noting is that the hand history folder is empty and Carbon appears to have changed their software such that you cannot specify where to import hands anymore.

While some of this may relate to HEM, my sense is this is more related to anti-HUD measures by Carbon. Any thoughts?

I totally agree to what you said. It's definitely their move to protect their recreational players. I'm cool with taking away hud but I still want to track my hands. Is there a way to do like bovada card catcher which catches hand live so we can store our hand history?

If they don't write proper hand histories we can't generate a HUD. We require hand history files to display a HUD. If they don't ban HUDs/Trackers a 3rd party developer could do some sort of card catcher or screen reader but we likely won't do it ourselves.

Fozzy71
Customer Support

Ok. Thanks for the response.

When viewing players limp % in a heads up game the BTN is showing 0 while the SB is 26 why the difference since both seem the same or is the BTN not used in HU games and instead SB and BB are only used?

Only SB/BB stats are calculated for HU hands.

Fozzy71
Customer Support

ok thx, also how would I filter hands where there was some betting after pf? If I select bet flop then it shows hands where there was only flop action and not action on other streets. Is there a way to filter hands where there was a bet made on any street after pf, so the filter will show hands where there was a bet made either flop,turn or river and not just one of those streets?

The filters only apply to the selected hero so unless you were to create an alias for all players (very resource intensive and prone to other accuracy issues) you can only do this when filtering against the active/selected player/alias in the Reports.

I believe this will do what you want with the above caveat:
- More Filters > Advanced Action Filters > Joined by [x] 'Or'
- then toggle on flop, turn and river filters > [x] Bet > Bet Any



Fozzy71
Customer Support

Hi Holdem Manager team,

Whenever I click "Replay Hand" or "View Hand" it does not load, i.e. just a blank pop up.

I have tried uninstalling and re installing as a precautionary step.

Can you please advise what I need to do?

Thank you!

un/re install generally won't fix any sort of problem because it won't affect your personal settings files in the users directory.

If you continue to have problems, please reproduce the problem and zip/attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing.

Please zip and email the requested files via the 'Contact Support' link here and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread. Also include a screen shot of the problem(s).

When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

Fozzy71
Customer Support

Do you support any US-facing poker sites/networks other than Winning Poker, Merge and Revolution? I see the list of supported sites on your web site, but the skins/names change and it's not clear to me which of those accept US players. Just a suggestion - maybe you can put an "*" or "(US)" next to the ones that accept US players?