HUD Holdem Manager Support - Page 1009 - Poker Software -- Two Plus Two Poker Forums

Im using a 'fresh' pc that I've had for a while but never used, its running Windows Vista Home Basic

Ive downloaded OM2 and .NET or whatever it was couldnt install properly, but OM2 is saying its installed

When I attempt to run OM2 I get a message saying it cant find a licence so it will not exit

I downloaded it as a trial, so dont know what this licence bs is. I was never asked to fill in some info for a trial or anything, I simply selected to DL trial and now this has happened

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12-18-2011 , 02:43 AM

#25202

Navrark

journeyman

Join Date: Jan 2010 Posts: 254

I've been Googling but I'm not getting any love on this question:

Does HM1 still work, and for how long will it continue to work? I haven't played Poker online since FT went down but I'm getting the itch again...

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12-18-2011 , 04:02 AM

#25203

Holdem Manager

Holdem Manager Representative

Join Date: Jul 2011 Posts: 6,258

Quote:

Originally Posted by thrust123

I just know that Pokerstars is going to make an announcement soon about their VIP program: http://forumserver.twoplustwo.com/28.../index639.html

Can't i make my hands look like coming from another website (like if i make a program that changes Pokerstars into something else in every hand history)?
If i do that, which website should i put instead of Pokerstars, and once i reimport all the hands, how to compare the Rake i was getting by considering the hands from Pokerstars with the Rake i get with the new website?

Hi, I understand what your trying to do, you cant easily convert hands into a different format, its not as simple as changing the name of the site, if even 1 character is wrong in the hand history then it wont import.

One thing you could do is ask on the forums for someone who plays on a site with contributed rake to give you an idea of how much rake they get for x hands and work it out from there. Ideally youll need someone with similar VPIP/PFR stats to you. There is also sites that estimate your rakeback but i wouldnt say they are too accurate.

Quote:

Originally Posted by Don Stefanello

That was already on, i said it counts 1-9th finishes, he just doesnt count 10-18th finishes (min cashes) i dont know what is the problem, i wouldnt like to request summaries every day because of this, i would like for hem to calculate it right and not me to do some extra work because its not working ok

Ok can you email the hands and hand histories to hm2support@holdemmanager.com and give a brief summary of your issue and well get those taken care of quickly

Quote:

Originally Posted by AnimalWarrior

Is there going to be support for Bovada?

What network is this on?

Quote:

Originally Posted by The Detonator

Hi, if the message said that .net didnt install correctly then it probably wont work as this is needed to run HM2 and also HM1. Can you try this version of Microsoft .NET Framework:
1) Download and run this uninstaller - http://www.holdemmanager.com/downloa...eanup_tool.zip
2) Install this one: http://www.microsoft.com/downloads/e...5-b386f32c0992

Let us know if that fixes the problem

Quote:

Originally Posted by Navrark

Hi Navrak, yes HM1 still works and if you upgrade to HM2 it will stay active for at least 6 months after you upgrade. Well continue to support HM1 for the foreseeable future but development of new features on HM1 will be unlikely.

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12-18-2011 , 04:11 AM

#25204

The Detonator

Pooh-Bah

Join Date: Oct 2009 Posts: 4,017

Thx very much, got .net installed and as such HM2/OM2 installed and working on different PC. I will probably play through this PC for the time being, despite it not being as flash

Still having PostgreSQL problems on my other one but I might be reformatting it so hopefully I can fix it that way

Thanks for all your help

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12-18-2011 , 02:41 PM

#25205

Andre_787

old hand

Join Date: Oct 2010 Posts: 1,983

Hi,
got this error after I tried to update hem2.

thanks

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12-18-2011 , 03:49 PM

#25206

fightnwin

journeyman

Join Date: Oct 2005 Posts: 227

Looking to upgrade got the small stakes version of hm1 and wanting to buy the normal version of 2. On the site it says it's not possible but I'm pretty sure with one more click I can actually but it. Question is, will it actually upgrade to the normal version of hm2 and work normally?

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12-18-2011 , 04:14 PM

#25207

fozzy71

Carpal \'Tunnel

Join Date: Mar 2007 Posts: 38,192

Quote:

Originally Posted by The Detonator

Thx very much, got .net installed and as such HM2/OM2 installed and working on different PC. I will probably play through this PC for the time being, despite it not being as flash

After doing the dotnet install you should make sure to run more windows updates.

Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts), including Internet Explorer (even if you use a different web browser).

Quote:

Still having PostgreSQL problems on my other one but I might be reformatting it so hopefully I can fix it that way

Thanks for all your help

Reformatting is sometimes the best way to solve otherwise difficult to solve problems, but is always a last resort suggestion for us.

If you would like me to take a quick look at your system and try to get it working, before you reformat it (or if you still have problems after a reformat), I would be glad to schedule a remote support session with you.

Please email me at fozzy@holdemmanager.net, with a link to this thread, and your forum name, so we can schedule a Teamviewer session. Download the Teamviewer Quick Support Module - http://www.holdemmanager.com/teamviewer Please let me know what time zone you are in and what time/days are convenient for you. I schedule support from 09:00 - 18:00 GMT, any day except Sunday or Wednesday.

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12-18-2011 , 04:18 PM

#25208

fozzy71

Carpal \'Tunnel

Join Date: Mar 2007 Posts: 38,192

Quote:

Originally Posted by Andre_787

Hi,
got this error after I tried to update hem2.

thanks

Please make sure all of the HM2 processes have stopped:

right-click your task bar > start task manager > processes

Sort by Name and find any HM2 related processes that may not have shut down before/during your update: HoldemManager.exe, HudFuncsApp.exe, HMUpdate.exe

Please update to the latest version manually - http://www.holdemmanager.com/downloa...ger_2_Beta.exe

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12-18-2011 , 04:29 PM

#25209

fozzy71

Carpal \'Tunnel

Join Date: Mar 2007 Posts: 38,192

Quote:

Originally Posted by fightnwin

You need to upgrade/buy the HM2 small stakes first, to take full advantage of the upgrade discount. Then you can upgrade your HM2 small stakes to the pro version.

http://hm2faq.holdemmanager.com/ques...Upgrade+Policy

Quote:

Upgrading to a Different Product Type

You can not upgrade directly from HM1 if you have a different product type. For example, if you have HM1 small stakes holdem and want to upgrade to HM2 Pro, then you need to first upgrade HM1 small stakes to HM2 small stakes. Then you can upgrade from HM2 small stakes to Pro.

If you have any questions/concerns about the transaction or upgrade discount, please email your details/questions to sales@holdemmanager.com and they will make sure everything is processed properly.

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12-18-2011 , 04:32 PM

#25210

fozzy71

Carpal \'Tunnel

Join Date: Mar 2007 Posts: 38,192

Quote:

Originally Posted by AnimalWarrior

Is there going to be support for Bovada?

Quote:

Originally Posted by Holdem Manager

...
What network is this on?

....

We have no plans to support the new Bodog software at this time. They have made it clear that they do not want any tracking software with their recent update.

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12-18-2011 , 09:16 PM

#25211

LWallet

adept

Join Date: Aug 2010 Posts: 833

I made an update to my HM and now one of my popups is not working, I am not sure what is wrong.

Everything worked perfectly before last update.

Uploaded with ImageShack.us

Here is the popup itself, nothing special about it, and as I said it worked before update without any issues.

Uploaded with ImageShack.us

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12-18-2011 , 09:29 PM

#25212

fozzy71

Carpal \'Tunnel

Join Date: Mar 2007 Posts: 38,192

This is known bug, it has #3880 in our bug database and it is being worked on right now as high priority. We hope it will be fixed soon, but for now I can give you a workaround:
- Close HM and go here:
- For Win7 / Vista: C:\Users\{username}\AppData\Roaming\HoldemManager\ Config
- Showing hidden files: http://www.bleepingcomputer.com/tuto...torial151.html
- for XP: C:\Documents and Settings\{username}\Application Data\HoldemManager\Config
- Showing hidden files: http://www.microsoft.com/resources/d....mspx?mfr=true
- and simply rename this popup
- make sure new name do not contains dots, underscores etc - english letters only - and "in one word"
- popup name should not begin or end with digit - english letters only
- Then restart HM - it should work

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12-18-2011 , 11:12 PM

#25213

salsathekid

old hand

Join Date: May 2009 Posts: 1,683

On RPM (Merge) HEM tracks my hands completely incorrectly and i am not sure why. It has me as a huge loser although I am up money. It says I am losing 23bb/100. Anyone know how to fix it?

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12-19-2011 , 12:37 AM

#25214

fozzy71

Carpal \'Tunnel

Join Date: Mar 2007 Posts: 38,192

Quote:

Originally Posted by salsathekid

On RPM (Merge) HEM tracks my hands completely incorrectly and i am not sure why. It has me as a huge loser although I am up money. It says I am losing 23bb/100. Anyone know how to fix it?

HM1 and PLO8? If yes, this is a known bug. And IIRC, it seems to only affect live hands that are auto-imported. If you start a new database and import the hands from the \hmarchive I think they will show up in the new database.

Please zip and email the problem hand histories, with a link to this thread and your forum name, to support@holdemmanager.com and make sure you detail the discrepancies and whether its HM1 or HM2 so we can try to duplicate it.

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12-19-2011 , 01:12 AM

#25215

salsathekid

old hand

Join Date: May 2009 Posts: 1,683

^ It's all hold em and yes HM1, 1.11.04. It seems to be the entire RPM HH I have.

Quote

12-19-2011 , 02:06 AM

#25216

fozzy71

Carpal \'Tunnel

Join Date: Mar 2007 Posts: 38,192

Quote:

Originally Posted by salsathekid

^ It's all hold em and yes HM1, 1.11.04. It seems to be the entire RPM HH I have.

Please update to the latest version 1.12.08 - http://www.holdemmanager.com/Downloads/HmUpdate.exe

*Try creating a new UTF DB - http://faq.holdemmanager.com/questio...elete+Database
*Now import a small portion of your \HMArchive so you can see if the problem exists in the new DB - http://faq.holdemmanager.com/questio...6+Export+Hands
*If the new DB seems to work properly, you will want to import the rest of your archives to the new DB, export/import the hands from the old DB to the new DB, and export/import any player notes and tourney summaries - and then delete the old DB.
*Make sure you export/backup everything before deleting the old DB - http://faq.holdemmanager.com/questio...+-+Backup+Tips

Quote

12-19-2011 , 02:43 AM

#25217

LWallet

adept

Join Date: Aug 2010 Posts: 833

Quote:

Originally Posted by fozzy71

That's worked perfectly.

Thanks a lot.

Quote

12-19-2011 , 04:23 AM

#25218

McSpiffin

enthusiast

Join Date: Nov 2011 Posts: 73

is HEM currently compatible with the merge network sites?

Quote

12-19-2011 , 05:25 AM

#25219

netsrak

grinder

Join Date: Oct 2009 Posts: 584

Quote:

Originally Posted by McSpiffin

is HEM currently compatible with the merge network sites?

Yes, i'm not aware of any issues.

Quote

12-19-2011 , 02:13 PM

#25220

stusmokes

grinder

Join Date: Feb 2010 Posts: 403

im so happy with that HM2 can remember the filters sizes, there is another bug i think
it cant remember the sessions list/hands area, vs player list/hand area sizes any chance to add this function? thanks!

Quote

12-19-2011 , 06:03 PM

#25221

DaveChapelleTJ

newbie

Join Date: Aug 2010 Posts: 39

I thought holdemanager was the reason my computer was freezing. Turns out it was a windows update that messed with my soundcard drivers. Apprently this is a a big problem right now. You can use the built in windows tool process manager to check which file could be causing the problem. Process Manager is like alt<ctrl<del but more detailed. you can find it under ur system tools or can download it from [link removed - wasnt working, can you link to the offical site the program is hosted on]

people should go easier on holdemanager support right now because it looks like windows 7 updates might be the problem. everybody relax.

Last edited by Holdem Manager; 12-19-2011 at 07:13 PM.

Quote

12-19-2011 , 09:02 PM

#25222

WVUskinsfan

no felonies

Join Date: Jan 2009 Posts: 5,055

I was multi tabling today and noticed that on of of the tables the hud stopped working (the pop up which shows the last 3 hands wasn't changing) I won a big pot during this and looked in my hands and it did not import nor is it releftected on my graph. I know this because I won a pot for over 100bbs.

So, I looked in the folder and see the txt document does have the hand in there. I tried to import the file but got nothing.

there are a few hands I want imported but nothing seems to work. Auto import doesn't find any new files and when I import from folder the hand is not importing.

Help??

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12-20-2011 , 02:17 AM

#25223

fopah

Carpal \'Tunnel

Join Date: Dec 2005 Posts: 7,836

Quote:

Originally Posted by stusmokes

Hi,
Do you mean the column width? If so this has been written up as a feature request.

Quote:

Originally Posted by WVUskinsfan

Please zip and send these files that do not import correctly to support@holdemmanager.com with a link to this thread so we can look into this issue.

Quote

12-20-2011 , 05:32 AM

#25224

Andrew Boccia

old hand

Join Date: Feb 2008 Posts: 1,539

everytime I click refresh but misclick and hit "clear filters" my computer has the worst lag, all the tables and HUD are pitch black. It's a total disaster. Normally my tables are all timed out before they "reappear, and HEM2 is responding again"

Normally I just time out a bunch and deal with it but today In combination with Tableninja the lag caused this hand so forgive the tilt post

Spoiler:

Last edited by Andrew Boccia; 12-20-2011 at 05:38 AM.

Quote

12-20-2011 , 08:01 AM

#25225

netsrak

grinder

Join Date: Oct 2009 Posts: 584

Quote:

Originally Posted by Andrew Boccia

Spoiler:

If you clear filters the reports / sessions views have to reload all data. I think if you disable Settings -> General settings -> Automatically refresh this should not happen.
We are working on a general improvement so that report refreshes will not affect the Hud and the tables.

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