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Old 12-16-2011, 06:21 PM   #25176
fozzy71
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Re: Holdem Manager Support

Quote:
Originally Posted by The Detonator View Post
Sorry, Pokerstars and version 1.11.03

Its probably really old but upgrading seems a bit of a hassle with OM2 out and a touch expensive, would rather keep this one going for as long as I can..
1.11.03 is very old.

Please update to the latest version - http://www.holdemmanager.com/Downloads/HmUpdate.exe

*If that doesn't help, please answer these questions - http://faq.holdemmanager.com/questio...esn't+Work

*Post the answers in a new thread on the HM Forums - http://forums.holdemmanager.com/holdem-manager-1-0/
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Old 12-16-2011, 06:26 PM   #25177
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Re: Holdem Manager Support

Quote:
Originally Posted by IchBinEt View Post
I bought a new pc with a sdd to increase speed. installed hm1 and started importing hands (1,7GB) yesterday for like 12 hours, continued today for about 2hrs.
the ssd is only 95GB and now there is no more space left although importing wasn't finished yet. so i checked the holdem manager folder which has 44,6 GB and the postgresql folder which has 18,3 GB (the rest of the space is for the system).

is there a way I can manually delete old files without losing hands or does it really need that much space?
There is no reason for the HM folder to take that much space. What files are taking up all that space? During an import some of the temp/work files can take a lot of space but after the import is finished that folder shouldnt be bigger than a few 100mb.

Try using windirstat to help find what is taking the space - windirstat.info

Quote:
Originally Posted by malloc View Post
IchBinEt: Did you turn off logging in postgresql? If not, turn it off and you can delete the existing logs.
Quote:
Originally Posted by IchBinEt View Post
how can I do that? can i delete the folder pg_log (4GB)?
Quote:
Originally Posted by IchBinEt View Post
I deleted the content of pg_log (4GB) and now have like 40GB new space.. whaat? nice

Logging:

I would suggest you turn off logging on your SQL installation.


To turn off logging, follow these instructions. This is the first thing I do anytime I install SQL for someone. HM1 and HM2 installers disable logging during installation now.

- Start > My Computer > Tools > Folder Options > View > UnCheck 'Hide Extensions for known file types' > OK

- C:\Program Files\PostgreSQL\data\postgresql.conf > Right-Click > Open With.. > NotePad > Check 'Always use this program'

- Scroll about half way down to ~Lines 245 - 260:

- The last line of this block of code, for the 'logging_collector', must be changed from On to Off.


HTML Code:
------------------------------------------------------------------------------
# ERROR REPORTING AND LOGGING
#------------------------------------------------------------------------------

# - Where to Log -

log_destination = 'stderr'        # Valid values are combinations of
                    # stderr, csvlog, syslog and eventlog,
                    # depending on platform.  csvlog
                    # requires logging_collector to be on.

# This is used when logging to stderr:
logging_collector = off        # Enable capturing of stderr and csvlog

File > Save; File > Close

Start > Programs > PostgreSQL 8.3 > Reload Configuration.


- Start > My Computer > C:\Program Files\PostgreSQL\data\pg_log, or C:\Program Files (x86)\PostgreSQL\data\pg_log, if you have 64 bit Vista. Delete all files in that folder. And it might be a good idea to empty your recycle bin at that point, or use a 3rd party utility like CCleaner to clean up all your junk/temporary files.
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Old 12-16-2011, 07:25 PM   #25178
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Re: Holdem Manager Support

Please answer honestly :

When (if ever) are you guys going to make HEM2 bug-free/usable ?

I find it really frustrating that HEM2 is crashing and bugging and freezing all the time. It is seriously not usable. And I know that I'm not the only one saying this, as 95% of HEM users are still using HEM1 instead of HEM2 and yet you don't sell HEM1/OM1 Licenses anymore.

I will actually be paying and using for PT3 Omaha instead of Omaha Manager because you refuse to sell OM1 licenses, and OM2 is not usable. You are actually loosing customers here.
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Old 12-16-2011, 07:38 PM   #25179
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Re: Holdem Manager Support

Anyone had any luck running HM2 on a Mac with Parallels for Windows? I've tried and it has numerous problems.
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Old 12-16-2011, 07:46 PM   #25180
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Re: Holdem Manager Support

Does the small stakes version only work on 2 limits or is it UP TO the limits?
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Old 12-17-2011, 12:41 AM   #25181
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Re: Holdem Manager Support

Quote:
Originally Posted by fozzy71 View Post
1.11.03 is very old.

Please update to the latest version - http://www.holdemmanager.com/Downloads/HmUpdate.exe

*If that doesn't help, please answer these questions - http://faq.holdemmanager.com/questio...esn't+Work

*Post the answers in a new thread on the HM Forums - http://forums.holdemmanager.com/holdem-manager-1-0/
Ok so I've updated but now I'm having different problem

When I start up, I get a message readnig

The following error occured when trying to open the database: unable to read data from the transport connection. An existing connection for foricbly closed my the remote host.

Once I clock on, HEM closes and Im taken to the Databse Control Panel for PostgreSQL. When I click connect I get the same message with a whole lot of other messages below
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Old 12-17-2011, 01:34 AM   #25182
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Re: Holdem Manager Support

Wow.... tried the trial ... this software is lol bad
Gonna use hem1 untill you make this crap semi good
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Old 12-17-2011, 02:08 AM   #25183
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Re: Holdem Manager Support

Quote:
Originally Posted by jungleman View Post
HEM2 is a total peice of **** and I sincerely mean that.

Using HEM1, how do I get this to work for the site "poker4you"? Also I am having a weird problem with poker encore... I select "store hand histories locally" but it does not record the hands. Run as administrator? I have no idea what's wrong. This happened a day after I installed HEM1 and was forced to make hidden files visible for hem to find the poker encore file...
Sorry to hear your having issues, i know it can be a pain when you just want to play poker. What network is that on? Unfortunately unless the hands are writing then nothing will work in HM2, i can assure you enabling hidden files and folders would not have caused the issue. I would suggest reinstalling the poker software and if the issues still persist contact their support.

Once you get the hand histories writing then let us know if you still have issues with HM and well be glad to help
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Old 12-17-2011, 02:15 AM   #25184
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Re: Holdem Manager Support

Quote:
Originally Posted by MurderbyNumbers123 View Post
is it possible to get my money back for HEM2?

total terrible software, crashed my computer, has lost me hundreds by timing me out lagging etc. what the hell is wrong with you guys this is serious
Hi, i would like to follow up with you personally and try and resolve these issues, we just made a breakthrough on some performance issues and i would like to get you a build to try out and see if it solves your problems.

I wouldnt waste your time if i didnt think we could solve these issues quickly but i tested the internal build with the fixes last night and i could 15 table on a crap 2gb laptop like it was a super computer so the improvements was pretty huge. I dont want to jump the gun as we havent had a ton of internal testing with this new version but im very hopeful it will solve your issue. The issues your having may also be due to the crash and id like to take a look at your logs to see whats causing that.

I can understand if you simply dont have the time to spend troubleshooting so if you still want to proceed with the refund please pm me and ill help you get it processed quickly and i sincerely apologize for the problems you had.

Morny
Holdem Manager Support
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Old 12-17-2011, 02:55 AM   #25185
The Detonator
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Re: Holdem Manager Support

Quote:
Originally Posted by The Detonator View Post
Ok so I've updated but now I'm having different problem

When I start up, I get a message readnig

The following error occured when trying to open the database: unable to read data from the transport connection. An existing connection for foricbly closed my the remote host.

Once I clock on, HEM closes and Im taken to the Databse Control Panel for PostgreSQL. When I click connect I get the same message with a whole lot of other messages below
want to follow up on this, i read the FAQ and it seems my error is a common one

As suggested i stopped server, but when I start server I get a message saying the service could not be started and no error was reported, however a few lines down it says the start command returned an error <2>

noting again this problem has occured since I updated...
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Old 12-17-2011, 07:05 AM   #25186
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Re: Holdem Manager Support

Quote:
Originally Posted by The Detonator View Post
want to follow up on this, i read the FAQ and it seems my error is a common one

As suggested i stopped server, but when I start server I get a message saying the service could not be started and no error was reported, however a few lines down it says the start command returned an error <2>

noting again this problem has occured since I updated...
Hi, your right that it is common, This is usually a firewall or windows update issue and a lot of the time it happens after a windows update or installing an update but this should solve it by following guide step by step:

http://faq.holdemmanager.com/questio...rt+PostgreSQL+ - Canít Connect / Failed to Start PostgreSQL


Anyone with registration issues on HM1 should install the latest update from here:

http://forums.holdemmanager.com/rele...tml#post595431

1.12.08
* License Failure Fix - Will need to re-register license
* Everleaf HUD not attaching automatically
* Ongame HUD not shown after reseating on some MTTs

Also if you have any of the outstanding issues from the build notes at this link you can test if your issue is fixed in our internal version here:
http://forums.holdemmanager.com/hm2-...-0-5930-a.html
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Old 12-17-2011, 07:12 AM   #25187
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Re: Holdem Manager Support

Just a quick question - does Note Caddy come included with HM2 or is it a separate purchase?

Thanks
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Old 12-17-2011, 07:38 AM   #25188
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Re: Holdem Manager Support

ugh this is getting worse

Ive attempted to resinstall everything (including postgresql) and when installing postgresql in the Initialize Database Cluster part, I get an error reading "Error binding the test network socket: 10013"

It doesnt allow me to do anything else
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Old 12-17-2011, 07:46 AM   #25189
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Re: Holdem Manager Support

Quote:
Originally Posted by Cookie. View Post
Does the small stakes version only work on 2 limits or is it UP TO the limits?
.
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Old 12-17-2011, 07:52 AM   #25190
The Detonator
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Re: Holdem Manager Support

Quote:
Originally Posted by Holdem Manager View Post
Hi, your right that it is common, This is usually a firewall or windows update issue and a lot of the time it happens after a windows update or installing an update but this should solve it by following guide step by step:

http://faq.holdemmanager.com/questio...rt+PostgreSQL+ - Canít Connect / Failed to Start PostgreSQL


Anyone with registration issues on HM1 should install the latest update from here:

http://forums.holdemmanager.com/rele...tml#post595431

1.12.08
* License Failure Fix - Will need to re-register license
* Everleaf HUD not attaching automatically
* Ongame HUD not shown after reseating on some MTTs

Also if you have any of the outstanding issues from the build notes at this link you can test if your issue is fixed in our internal version here:
http://forums.holdemmanager.com/hm2-...-0-5930-a.html
added postgresql and the port to all my ignore lists but still not working

Ive reinstalled and still not working

Windows isnt allowing me to add/change anything on the firewall, not sure why this is. This was working yesterday, I updated and now its not. As soon as the update came, it didnt work.

I cant see anything else in the FAQ that can help either

Ive done some more fiddling and now getting the Failed to establish a connection to '127.0.0.1'

Last edited by The Detonator; 12-17-2011 at 08:16 AM.
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Old 12-17-2011, 11:00 AM   #25191
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Re: Holdem Manager Support

Hi,

I've seen that there is a stat "Average pot size"

Is there a stat that gives the "Average money put in pot (by Hero)" so that i can determine how much rakeback i would get in a contributed rakeback system?

Or is there another way to compute that?
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Old 12-17-2011, 11:21 AM   #25192
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Re: Holdem Manager Support

Hi, i am playing 180s on poker stars and my hem doesnt count min cashes from 10-18th place, i have to edit that manualy, 1-9th place is counted right, does someone knows how can i fix this so that i dont have to enter it manualy and my hem normaly calculate this? (not talking about 3.3r, they are freezout turbo speed games)
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Old 12-17-2011, 11:27 AM   #25193
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Re: Holdem Manager Support

I have been playing on PartyPoker up until now but I recently made accounts on 888Poker and Pokerstars. I started playing on 888Poker today but I'm not sure how I get my hands from 888Poker onto HEM2. I only have the trial and at the bottom of HEM 2 it says *username*(PartyPoker) and I can't find an option to put my account on 888Poker on there. I assume this is because I'm only on trial atm but just wanted confirmation.

Thanks.
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Old 12-17-2011, 12:54 PM   #25194
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Re: Holdem Manager Support

Quote:
Originally Posted by Tosspot View Post
Just a quick question - does Note Caddy come included with HM2 or is it a separate purchase?

Thanks
It comes with a free version that shows a couple of basic stats in the popups, if you want to upgrade to unlock the full features there is an add on price

Quote:
Originally Posted by Cookie. View Post
.
Works on all limits up to that limit

Quote:
Originally Posted by The Detonator View Post
added postgresql and the port to all my ignore lists but still not working

Ive reinstalled and still not working

Windows isnt allowing me to add/change anything on the firewall, not sure why this is. This was working yesterday, I updated and now its not. As soon as the update came, it didnt work.

I cant see anything else in the FAQ that can help either

Ive done some more fiddling and now getting the Failed to establish a connection to '127.0.0.1'
Please email support@holdemmanager.com and let us know a suitable time to arrange a teamviewer session

Quote:
Originally Posted by thrust123 View Post
Hi,

I've seen that there is a stat "Average pot size"

Is there a stat that gives the "Average money put in pot (by Hero)" so that i can determine how much rakeback i would get in a contributed rakeback system?

Or is there another way to compute that?
HM automatically calculates the rake based on what the sites use so no need to try and work it out yourself just use the rake stat.

Quote:
Originally Posted by Don Stefanello View Post
Hi, i am playing 180s on poker stars and my hem doesnt count min cashes from 10-18th place, i have to edit that manualy, 1-9th place is counted right, does someone knows how can i fix this so that i dont have to enter it manualy and my hem normaly calculate this? (not talking about 3.3r, they are freezout turbo speed games)
Are you importing the summaries too?
See here how to set it up to automatically do this http://hm2faq.holdemmanager.com/ques...er+Stars+Setup

If you werent doing this then request the summaries from stars via email and import them. If the problems still persist then please email the hand histories and the summaries for any that have this problem to hm2support@holdemmanager.com

Quote:
Originally Posted by raikkonen3 View Post
I have been playing on PartyPoker up until now but I recently made accounts on 888Poker and Pokerstars. I started playing on 888Poker today but I'm not sure how I get my hands from 888Poker onto HEM2. I only have the trial and at the bottom of HEM 2 it says *username*(PartyPoker) and I can't find an option to put my account on 888Poker on there. I assume this is because I'm only on trial atm but just wanted confirmation.

Thanks.
Hi, for Pacific just follow this FAQ http://hm2faq.holdemmanager.com/ques.../Pacific+Poker and if you continue to have issues please answer all the questions at the bottom of the FAQ to help us narrow down the issue.
http://hm2faq.holdemmanager.com/ques...+does+not+work
The more questions you answer the quicker we can narrow down the issue and provide a solution
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Old 12-17-2011, 01:15 PM   #25195
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Re: Holdem Manager Support

Quote:
Originally Posted by Holdem Manager View Post
HM automatically calculates the rake based on what the sites use so no need to try and work it out yourself just use the rake stat.
How is the Rake stat calculated for pokerstars.fr?

The thing is that i play on pokerstars.fr and i want to know what kind of rakeback i would get if the rakeback was following a contributed system

Thank you
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Old 12-17-2011, 02:24 PM   #25196
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Re: Holdem Manager Support

Slow

Keeps Crashing
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Old 12-17-2011, 04:54 PM   #25197
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Re: Holdem Manager Support

Quote:
Originally Posted by thrust123 View Post
How is the Rake stat calculated for pokerstars.fr?

The thing is that i play on pokerstars.fr and i want to know what kind of rakeback i would get if the rakeback was following a contributed system

Thank you
I believe starts use a dealt rake method unless they changed it recently, i dont think there is an easy method to work this out and right now we dont have a stat to show how much you contributed, are stars planning on changing to a contributed system?

Quote:
Originally Posted by 8Nilor View Post
Slow

Keeps Crashing
Thanks Nilor, Can you give me some more details on the crash, Please send your log.txt file from C:\Users\YourName\AppData\Roaming\HoldemManager folder. (XP users will find that in C:\Documents and Settings\YourName\AppData\Roaming\HoldemManager folder.)
If you have extensions turned off then it may be just called log. Please email the log, directly after you have the issue and before you restart HM2, to hm2support@holdemmanager.com along with a link to the thread or a summary of the issue youíre having or pm it if thats easier.

We have some big improvements coming in the next week for performance issues, initial testing is really promising, if you want to PM me i can try and get you an early build for testing.
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Old 12-17-2011, 05:42 PM   #25198
thrust123
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Re: Holdem Manager Support

Quote:
Originally Posted by Holdem Manager View Post
I believe starts use a dealt rake method unless they changed it recently, i dont think there is an easy method to work this out and right now we dont have a stat to show how much you contributed, are stars planning on changing to a contributed system?
I just know that Pokerstars is going to make an announcement soon about their VIP program: https://forumserver.twoplustwo.com/28.../index639.html


Can't i make my hands look like coming from another website (like if i make a program that changes Pokerstars into something else in every hand history)?
If i do that, which website should i put instead of Pokerstars, and once i reimport all the hands, how to compare the Rake i was getting by considering the hands from Pokerstars with the Rake i get with the new website?
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Old 12-17-2011, 08:48 PM   #25199
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Re: Holdem Manager Support

Quote:
Originally Posted by Holdem Manager View Post
Are you importing the summaries too?
See here how to set it up to automatically do this http://hm2faq.holdemmanager.com/ques...er+Stars+Setup

If you werent doing this then request the summaries from stars via email and import them. If the problems still persist then please email the hand histories and the summaries for any that have this problem to hm2support@holdemmanager.com
That was already on, i said it counts 1-9th finishes, he just doesnt count 10-18th finishes (min cashes) i dont know what is the problem, i wouldnt like to request summaries every day because of this, i would like for hem to calculate it right and not me to do some extra work because its not working ok
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Old 12-17-2011, 10:09 PM   #25200
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Re: Holdem Manager Support

Is there going to be support for Bovada?
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