seems like theyve made the same mistake as PT3

HEM1 was out of the door first so PT3 rushed to market full of bugs

now PT4 puts out some beta videos looking good and HEM2 rushes their product to market full of bugs heh

If you bought HM1--> and buy HM2 (for the full price) your HM1 license will not be disabled.

If you upgrade to HM2 using the 33%/50%/100% discount (depending on when you bought HM1) your HM1 license will expire in 6 months.

Is there a way to figure out my winrate with regards to how many tables I am playing?

Hi Lydia.

In almost all cases where there was a post like this and I was able to assign the user personally to one of our tech support reps, we were able to quickly work through issues that the user had.

If you PM me with contact info, I would appreciate an opportunity to allow one of our tech support members to team viewer with you in trouble shooting. While there are some bugs that are quickly being worked through by our team with regular updates (the biggest one is coming out today), the frustration you have expressed indicates there are probably issues you are experiencing that are not typical.

Also, we have previously indicated that if a user needs to extend his HM1 license longer than 6 months, just contact us and let us know.

I will ask the developer of NoteCaddy to reply to your other post.

Regards,

Jim Varnon
CEO Hold'em Manager

I got my Holdem manager 2 for free because I had recently purchased HM 1. Will I lose my HM1 license within 6 months? Because I really don't want too.

When you manually import tournament summaries in HM2, are they supposed to be in .htm format?

Ah that makes sense then

Juk

We actually extend the HM1 license longer than 6 months if you contact us then and just request it.

Why have I not been told that before the purchase and/or when I made my refund request? The warnings about HM1 license getting invalidated really scared me when I realized just how bad HM2 is running, that it is impossible for me to even 4-table with HM2, Tableninja and Notecaddy and that it will take at least many months until it is actually usable. Being in that situation faced with a license running out and having no usable software at all after paying 150+ USD for the version 1 and then 174.50 USD for the upgrade to version 2 is really a bad spot to put your customers in, at least that is how I felt the last couple of days and it caused me much distress until I finally received confirmation of the refund and my HM1 license being reinstated today. I was in agony about that situation!

Are you even half serious about this?

YOU ARE AWARE NOTECADDY WILL ERASE YOUR OWN USER ENTERED NOTES?

You have not posted anything about this on the front page of notecaddy.com?

seriously. I have a note file from my past 3 years of playing poker. and it is just randomly deleting some of my notes?????and you knew this and just allowed it to go on for days / weeks since last stars update??????????????????

WOW!

Just absolutely speechless!

Thank you very much for the response. HM's support team's presence on the forum is definitely one step in the right decision.

I will wait for the update that is going to come out today before contacting you. There is just too many things that are not working.

It has been posted in response to queries about in the past. The policy is 6 months but we have always and will always take the position of being customer friendly in how we apply this policy and in all other areas.

There is a new update coming out today that has a lot of the remaining priority issues addressed so please be sure and check it out. Are we done? NO. In the next 3-4 days another update will come out that addresses some regional issues and there will be a few more updates for priority issues on the short list.

The punch list of issues will never be empty with a program of the size and scale of HM2. Some of them are small bugs and others are issues created when poker sites update. But that is the nature of the beast with software like this and that is why outstanding support is our lifeblood. There never is a finish line.

The bottom line is we have probably the largest development and support team for any poker software outside of an actual poker site and it might even be larger than some of the smaller poker sites. This is allowing us to work through the list of priority post-launch issues at a fast rate and the internal milestones to resolve them is measured by us in days and not months.

Once those issues are all behind us . . . we will leverage the platform that HM2 sits on to an even greater extent with additional features and functionality that are not available in any other software. But the focus currently is on quickly closing out the remaining issues that arose after launch.

Thanks

Jim

If for ANY reason you are not 100% using HM2 at the end of 6 months and want the license extended, just email us at that time. It is standard operating procedure that we apply any policy in a customer friendly way and this is no exception. I don't think this will be an issue but it is in your control if you feel it is after 6 months.

Someone from our tech support team will respond to the 2nd part of your question.

.htm format or .txt format will work fine, .xls format we do not support right now.

All I see now is a version that is worse than HM1 in many ways not allowing me to 4-table with Tableninja and Notecaddy even on a Hi-end system with quad core and SSD drives, not having such basic functions of HM1 such as the table manager and the ability to sort open tables by VPIP, the whole software crashing or getting stuck, having basic "cultural issues", the list goes on and is well known.

Your plans for the future are nice but they are just that, plans and promises for a product you sell as a finished release but that is currently not working for many users in a way it is usable under real world conditions. For now I stand firmly by my impression that you invest too much time and effort into hyping this software rather than actually getting it out of the buggy beta state it still is in before releasing and making customers pay for it.

And as a result of that business practice you are now using paying customers to do the major grunt work during the debugging process for you.

If you go to More Reports > Multi table report it should brake all this info down for you

Are these the ones your looking for?

Glad to hear that, so lookinf forward the next updates...
Meanwhile I'm using HM1, I will try again on february, and see if I (we) wasted our money, I think I know the answer yet, btw I'm hoping I'm wrong

This is actually the first I hear of notes being erased. There are hundreds of people using it for color coding so I'm surprised it hadn't happened previously. One thing I noticed is that you mentioned checking an option "do not overwrite" when in fact the option is "overwrite" and do not is selected by default.

If this turns out to be an issue that happens, then the auto note backups that nc does should keep most people from abusing their caps lock as you lose nothing.

Originally Posted by lydia12345:
This software is in Alpha state. Not beta, Not release.

Jim, are you even aware of how silly that sounds? Is a tech guy's hourly rate cheaper than a developer's rate and do you not factor in the time and nerves it costs your customers to deal with these issues? This sentiment alone is a statement towards your ignorance and disrespect for your customers. Why do we have to help you sort your mess out in the first place after having paid for a buggy product?

Get your head out of the clouds, your feet on the ground and take a look at the state your product is in NOW. You post many phrases in marketing lingo about the future and leveraging plans sometime in the future but what you are doing here and now is wasting your customers time, money and nerves as well as your company's reputation, not to mention the poor tech guys' time and nerves who has to deal with all these disgruntled end customers individually...

Do I have this report in HM1?

Additionaly, how do I run a report over the field and not over one particular opponent?

Sorry thats not available in HM1 reports currently we just have that report for HM2.

I just checked my NC. I have it unchecked. It is what I had meant to say.

I am only using 2 active color definitions. One is to color code fishes, another to color code regs. Why would one of my previously already color coded reg to lose all my notes and revert his color code to nothing?

1) There is no message at the end of the process that informs users that some (maybe a very small sample) of their notes were erased. If people do not know that their notes are erased, how can they know to go restore their back up? Back ups become pointless in this sense.

2) I can assure you that at least 1 of my notes was erased. This leads me to believe there must be others. And if notecaddy is deleting user entered notes, then THERE SHOULD BE A WARNING WRITTEN IN CAPS ALL OVER NOTECADDY.COM HOMEPAGE UNTIL A FIX IS RELEASED.

THANK YOU !


Edit: OH if you think the above might be hard to replicate. How is this for a bug? Everytime I run note caddy auto color code. The "modified date" field on each note is erased! When I view it in stars after, every note I have taken since past 3+ years has its "modified date' changed to some random date!

If you want to, send the following items to support@notecaddy.com:
-the original notes.***.xml file
-some hands involving this villain

All info is kept confidential

Anyway to have HM2 trial period extended?

I reported a couple of bugs when it was released to public but they were only fixed recently, according to the changelog, but now i can't tested anymore.

Tks

upgraded to HM2 to get those stats...found them
new problem. the second i try opening tables holdem manager crashes...
i can open the program before i load a table and search everything. but 1 loads. it insta-crashes

Spacing in the HUD. The spacing between the numbers in HM2 take up more space than HM1. This is CRITICAL for me. I can fit one more stat per line in HM1 vs HM2. That is two stats I need to remove in my HM2 hud to fit my layout on partypoker otherwize the hud will cover the partypoker color icons and table settings. I will not upgrade to HM2 until you fix this. In the screenshot below I run both HM1 and HM2 HUD at the same time. Settings are Bold Verdana size 7 no font scaling.