I'm talking about HM forums... it is full of unsatisfied users...

So basically your point is that a support forum for people who are having trouble with the program is full of people who are having trouble with the program?

No lol, having troubles with the program is totally fine...
But HM2 is not too buggy, and users complains are huge.
You should lurk the forum on HM site, and you we'll see the thoughts of most users.

Please reboot your computer and install the update again as first thing after the update.
If that doesn't help please post a screenshot of the error message

This new version of holdem manager is a buggy and incomplete release, I am requesting a refund for this software which is a beta version at best.

There are many forum posts about it and the major consensus seems to be that they released that software way too early with dozens of posts about issues of features not working correctly and also the lag/delay with even 8 tabling Pokerstars with HM2, Tableninja and Notecaddy. It really is unplayable already with 8 tables, no multitabling possible at all.

In the press release on HM2 Is In The Store! from November 1st they claim:

"HM2 was in beta for over 6 months and is being launched with the same commitment to outstanding support and customer service that helped Hold’em Manager establish a new standard in poker software support."

Yet I have received a key for "HM2 Alpha Evalutation" on August 1st 2011. How can it have been beta tested for half a year if they only sent out alpha evaluations to paying customers 3 months before that release? And how can it be an "Award winning software" if it can't even be used for 8-tabling on a quad core, 8GB Ram, 64bit system with SSD drives. I feel ripped off and abused as a beta tester instead of a paying customer. They obviously spent too much time and effort on marketing and hyping this release instead of testing and improving it first, probably nobody of the developers even using it themselves under real world conditions.

Ya it seems it was released to early. The same thing happened with PT3 a few years ago, I suppose the developers underestimate the amount of work at the end.

The HEM staff are very responsive and are doing lots of fixes, however I would echo the op and advise people to steer clear of HM2 for a month or so, it's just not as good as HM1 right now.

This is the most frustrating program I have EVER used, avoid it like the plague.
I am a huge fan of HM1 and this supposed full release is a buggy nightmare.

Simple things like reports can't add up the right totals, can't show the right stats and that'f after you have waiting over a minute to get into the program!

Performance is slow, VERY slow, It causes huge CPU spikes (battlefield 3 hasn't even got close to the same cpu usage) and I have sent so many log files to support, gmail think I am spamming them.

How they thought they could charge for this is beyond me!

Oh yer, also if you do decide to get it say goodbye to your HM1 licence!

Agreed, terrible product, hoping it will be fixed, they should be ashamed of releasing this.
BTW your HM1 licence will be invalidated if you purchase it so be careful.
Turnaround time for support is very poor atm as so many people are having issues.

It's not that terrible at all. Read a little on forum of HM2 if you need help on anything. There is, most of the time a fix for your issue, if not mention it and they will get it fix asap. I have been using it for a month now and I have almost zero problem.

Keep the good job HM2 team!

This just hasn't been true for me or hundreds of others (just look at the forum for the constant stream of bugs), Are all your reports working which is a global error? or the fact the HH viewer jumps which is another global error? or maybe the fact the hud doesn't display properly for the beginning of a new table.
I have been using the trial for 10 days now, have reported all the problems on the hm2 forum and sent them log files. No fix's have been offered apart from the re player lagging issue (the fix never worked)

update worked. still no 3bet stat. i can send you a screenshot of the stats. but 3b_vs_openEP is definitly not in there

For the first time since its release i really start liking HM2. Its not that laggy and buggy anymore. I start see why this product can be great! Keep up the good work guys! U will soon get there!

There are a small group of people having a lag issue currently. This is not anywhere near most users.

Have you used the program recently?

We have fixed the lag for most people, some are still having an issue and we are trying to narrow this down.

Your HM1 license is valid for 6 months, unless you do not use a discount, then you can use it unlimited.

Y, very low performaces... is not HM2 that is lagging, is the client that is lagging while using HM2
However I gave up, I sent too much files to your support, I submitted a ton of bugs (as well as other people), now it's time to quit

I think this is where I should post this. I recently had a malware infection on my computer, and upon removal, noticed I have a problem and HEM won't open. The problem that comes up is:

"Connection Error: Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host.

System.IO.IOExpection: Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host. --->
System.Net.Sockets.SocketsException: An existing connection was forcibly closed by the remote host
at System.Net.Sockets.Socket.Receive(Byte[] buffer, Int32 offset, Int32 size, SocketFlags socketFlags)
at System.Net.Sockets.NetworkStream.Read(Byte[] buffer, Int32 offset, Int32 size)
--- End of inner exception stack trace ---
at System.Net.Sockets.NetworkStream.Read(Byte[] buffer, Int32 offset, Int32 size)
at System.IO.BufferedStream.ReadByte()
at Npgsql.NpgsqlState. <ProcessBackendResponses_Ver_3>d__a.MoveNext()
at Npgsql.NpgsqlState.IterateThroughAllResponses(IEnu merable'1 ienum)
at Npgsql.NpgsqlConnectedState.Startup(NpgsqlConnecto r context)
at Npgsql.NpgsqlConnector.Open()
at Npgsql.NpgsqlConnectorPool.GetPooledConnector(Npgs qlConnection Connection)
at Npgsql.NpgsqlConnectorPool.RequestPooledConnectorI nternal(NpgsqlConnection Connection)
at Npgsql.NpgsqlConnectorPool.RequestPooledConnector( NpgsqlConnection Connection)
at Npgsql.NpgsqlConnectorPool.RequestConnector(Npgsql Connection Connection)
at Npgsql.NpgsqlConnection.Open()
at f.i(Object A_0, EventArgs A_1)"

Please help a fellow out.

My standard deviation numbers are waaaay low. Is this a known problem?

This program is insane. Full of bugs.

Everything I have tried was bugged out.

HOW IN THE RIGHT MIND DID YOU GUYS DECIDE TO RELEASE THIS PROGRAM?

AND TO EXPIRE OUR OLD HM1 LICENSE WHEN YOU BUY THIS UNUSABLE SOFTWARE???

GOD !

You guys deserve to be sued.

This software is in Alpha state. Not beta, Not release.

Oh, and about note caddy.

be very very careful.

I tried to use the auto color coding feature. I checked off the option "do not overwrite manual user entered color code"

After it is done. I opened up Stars. First table I checked had a player named "huha's girl". Which I have been playing with for years. Suddenly all notes on him was erased. He no longer had a color code, which I had previously tagged him as a reg.

Thank god I had my note file backed up.

This is usually a firewall issue blocking the connection between postgres and Holdemmanager. You need to configure exceptions:
HM1: http://faq.holdemmanager.com/questio...%28Firewall%29
HM2: http://hm2faq.holdemmanager.com/ques...%28Firewall%29

In HM2 the standard deviation is calculated by hand which means it is about 1/10 of the HM1 standard deviation.

We just found what we believe is the last CPU issue fixed, it was a really tricky one to find and it would have affected load time, CPU spikes and also lagging while playing, we should have those updates out to fix those soon and they should fix any lagging/performance issues people had recently.

Hi, im glad you had your notes backed up, can you email support@notecaddy with a summary of what happened and the support guys will look into this matter urgently.

notecaddy auto backs up your stars file each time before changing it so there is no risk either way. Stars just changed their notes file format again. NC 2.2 is adjusted to deal with this but it hasn't made its way into the HM release yet

It has been 4 days now since I bought this software and 10 hours later first requested a refund. I was told I would be contacted by a corporate support manager named Jeff Miller which has not happened yet. Could it be that their sales and refund practices as dubious and untrustworthy as this product release itself? This is simply unacceptable, taking money from customers for an unfinished product, next asking them to work on the beta testing with them by sending logfiles, making screenshots and explaining errors. They should pay beta testers to do that and not the other way round that we as customers pay and then have to work for them to make the product usuable!

Worst of all is that they are going to disable my HM1 license because I bought that unfinished HM2 software which I cannot use and now they do not seem cooperative with the cancelling/undoing and refunding of this purchase. This is a serious warning to all potential upgraders about the recent practices of this company.

How do I know how often I fold to 3bets? etc? Why can't I add these basic stats yet?

Why are they disabling the HM1 licenses? Surely that doesn't seem a good idea as there are bound to be people who have problems with HM2 and want to keep using HM1?

Juk