We disabled importing of those hands in the new beta because they were not being imported accurately.

If you want to be notified when import support for those hands is fixed so you can 'force reimport' them please send an email via the 'Contact Support' link and include "Notify Me When HM-9062 Is Resolved" in the subject line and body of the email.

'HMT-4678' if you also want to be notified for HM3, as it will likely get this fix before HM2 in this instance.

This new HH option requires major changes to the database and new stats/filters to be able to properly support and will likely take our developers some time to implement so please be patient.

Fozzy71
Customer Support

I was playing speed holdem on ipoker (their version of zoom) and the hands were importing just fine until they just suddenly stopped.

Now I've lost a bunch of hands - they seem to have just disappeared from all folders and not registered.

What's with this?

HEM3 Beta User

Ignore this now I've fixed it - was my fault.

a) Did you check the View - Import Details (also an icon in the status bar when importing) during the session, or the View - Import History after the session, to see if it was showing the hands as import errors or no details at all indicating the client stopped writing the hands? Import errors we can fix, if the client stopped writing hands that is something you need to address with the poker client software support team.

Did you use the HM3 'Send Feedback' system after it happened to send us logs and report the issue? If yes, please tell me your support ticket number generated by the feedback system. Here is a direct link to your My Tickets page - https://support.holdemmanager.com/user/mytickets/

If not, send them now manually: Please create a support ticket via the Contact Support link and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

Attach your \Desktop\HM3Logs folder files (make sure you zip All the files/folders within it - https://support.holdemmanager.com/su...les-to-support

b) Please try to create a new database: File - New Database* then manually import hands from that day/session via File - Import Folder - from C:\HM3Archive to see if they manually import to a new database.

*Please do not create your HM3 Database in a sub-folder of any cloud file hosting service (Dropbox, OneDrive,.Google Drive, etc) as it can cause database corruptions because it will constantly be syncing the database to the cloud while you are playing/importing.* You can configure HM3 to archive any auto imported hand history files to a cloud file hosting service folder if you choose to as that will not affect the SQLite database in any way, and you can obviously store any HM3 database backup files you create in a cloud folder instead of the default path HM3 suggests when backing up databases.

c) If you continue to have problems:send us all your original hand history files from the HM3Archive for that day.

Please zip and email the problem hand histories and tournament summaries to us using the 'Contact Support' link here - https://support.holdemmanager.com/support/product/1 - for testing. Here is a direct link to your My Tickets page - https://support.holdemmanager.com/user/mytickets/

Make sure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.

All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM3Archive is in C:\HM3Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: C:\HM3Archive\2016\07\31).

When sending any files please zip them (right-click - send to - compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket email.

Fozzy71
Customer Support

Will be the possibility to reimport the Cash All In Hands later? So that the database is accurate afterwards?

Yes, once we release full support for the stars cash-out/insurance hands you will be able to use the Manual Hand Import - Folder option, with the 'Force reimport of previously imported hands' option enabled, and it will reimport the hands you had previously imported and all new hands played since we disabled importing, and give you the proper results, stats, etc.

If you want to be notified when it is fixed please send an email via the 'Contact Support' link and include "Notify Me When HM-9062 Is Resolved" in the subject line and body of the email.

'HMT-4678' if you also want to be notified for HM3, as it will likely get this fix before HM2 in this instance.

This new HH option requires major changes to the database and new stats/filters to be able to properly support and will likely take our developers some time to implement so please be patient.


Fozzy71
Customer Support

For sngs on ACR in hm2, it doesn't seem to pick up the buyin amount in the tournaments tab. Is this a known issue being worked on?

Latest update has stopped RIO hands importing as Stars hands but now they just don't import at all, it that by design?

WPN doesn't write summary files for tournaments and their HH files do not contain buyin information either. Their new file name format has some of this information but I am not sure if we can/do detect them now/yet.

For now you will need to use the Tournament Editor to manually edit the results via the Reports > Tournament > Tournaments > right-click > edit - http://hm2faq.holdemmanager.com/ques...rnament+Editor

Please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the 'Contact Support' link so we can see how they import to HM2 and HM3 and if we can improve the buyin and/or other results properties.

Make sure you copy the hands to a new folder with a short folder name, then zip/attach tthe entire new folder of the hands. If you zip the long filenames for the raw files they will be too long to attach to our support ticket system.

Make sure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.

All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: C:\HM2Archive\2016\07\31).

When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. *If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then click 'Share' > 'Create Link' > Copy Link' *and right-click > 'Paste' the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com or google drive.

Yes, this is by design. They are not from PokerStars so we stopped them from incorrectly importing as such.

We are currently gauging support for the site and if we receive enough demand to add support we will add it to HM3.

Otherwise, if Run It Once begins to allow HUDS then we will add support.

If you want to be notified if/when support is added please send an email via the 'Contact Support' link and include "Notify Me When HMT-4536 Is Resolved" in the subject line and body of the email.

Fozzy71
Customer Support

Hi @Holdem Manager


(Re: Holdem Manager 2 and missing HUD documentation.)

BB Raise vs SB Limp UOP

This would be only for non-HU games, correct? Everyone folds to SB, SB limps, BB raises (stat = this).

Additionally, what stat would I want for how often the BB raises the SB/Button's limp in a HU game?


SB Open Limp

Would this also apply to HU, or only 6max?


I don't understand the vs 1 Raiser stats. For example, how does EP Defend vs Raiser?


BB Defend vs Raiser

Does this imply that no one else called? Or is it still counted as a defend, if 1 raiser and someone else/others flat?

Same question for BB Fold to Steal.


TOT Fold to 3Bet

Is this only if they were the original raiser? What if they flatted the original raiser, someone 3Bets, original raiser folds, and action is now on them?


What is the difference between BB 3bet vs BTN and BB Resteal vs BTN?

What is the difference between BTN Fold vs Resteal and BTN Fold to 3Bet IP?


Turn Bet vs Missed Flop CB OOP

Is there a way to get this for "vs 1 opponent" only? Otherwise, wouldn't this merge the stats from betting into 2+ players on the turn (very tight range) with betting into 1 player who didn't CB Flop (very wide range)?


Fantastic software, as always.

(Published documentation would be very useful!)


Thanks,
Clai

Hey, what's the quickest way to delete some HH's? I tried doing it from within HM2, but deleting large chunks of HH freezes up the program and it's taking a long time (especially because I have other people's HH's in my HM2 that I want to delete as well). Is there some directory that I can go to and just right click delete everything I don't need?

I can't answer most/all of these questions so I forwarded it to our QA/Testing Manager and am waiting for him to answer the 11 or 12 different stat questions you posted. Once he has enough time between meetings and testing to answer all these questions I will re-quote you and reply in detail.


You might want to give HM3 Beta a try as it has the definitions of all stats built right into the stat pickers/editors.

HM3 Pre-Release beta is now available. *Click here to register your HM3 beta now - http://www.holdemmanager.com/hm3/beta.php

- After downloading, you should right-click the file, go to properties and click unblock.*
* If you do not see an 'unblock' option you can ignore this step.
- Then, right click the file and click 'Install'.

Here are some first time install instructions - https://support.holdemmanager.com/su...tion-and-Setup

If you have any problems with HM3:

Please reproduce the problem and click the 'Send Feedback' button from the left sidebar menu (or from the 'Help' menu at the top), or choose 'Yes' if prompted to submit an error report, and send your logs and config files with a detailed step by step description of the problem that we can use to try and reproduce the problem.

If you are unable to send the logs via the automated system for any reason you can collect and send the logs manually - https://support.holdemmanager.com/su...les-to-support

There is no other way to remove them from a database, besides never having imported them in the first place. The speed of deletion depends on the total size of the DB, how much you are purging, what sites/games the hands are from, and of course your own machines performance in terms of CPU. RAM, SSD/HDD speed, etc

If you are deleting more of your database than you are keeping then it would be a lot faster to just create a new database and only import the more recent hands you actually want in the database now, then delete the entire old database in one step instead of purging massive chunks out of it and using it.

Fozzy71
Customer Support

Will Holdem manager support Bovada in the future like Pokertracker? since they are owned by the same company

HM3 has support for it with the add-on HM3 'Ignition Hand Grabber' app that we just started beta testing. You can participate if you own HM3, sign up for the HM3 Beta, then sign up for the IHG testing here.

Fozzy71
Customer Support

Thank you, Fozzy, greatly appreciated.

(Also really great to hear that the stat definitions are built in to HM3! Looking forward to transitioning, but will wait until you're out of beta.)

for the hud, is there a way to see the lifetime stats that my opponent has on me?

No, it would only be possible in HM2 with NoteCaddy Premium - http://assaultware.blogspot.com/2011...n-by-your.html

Fozzy71
Customer Support

Ty

I'm using HEM3 beta and it keeps starting new sessions in the sessions tab at random times throughout my current session. Why is this and how can I return it back to restarting after a decent amount of import time has passed?

A new session in HM3 is hard-coded not to start until at least 30 minutes has passed between imports. If that is not happening then we need you to send us logs via the send feedback system and follow that up with screenshots of your sessions report and live play view in the same support ticket. We will then probably also ask you to send the database or hands.

Please reproduce the problem and click the 'Send Feedback' button from the left sidebar menu (or from the 'Help' menu at the top), or choose 'Yes' if prompted to submit an error report, and send your logs and config files with a detailed step by step description of the problem that we can use to try and reproduce the problem.

You can send screenshots in the same ticket after you create the ticket via the software. Here is a direct link to your My Tickets page - https://support.holdemmanager.com/user/mytickets/

If you are unable to send the logs via the automated system for any reason you can collect and send the logs manually - https://support.holdemmanager.com/su...les-to-support

Fozzy71
Customer Support

Any news to the Cash All In Setup?
I know it is more complicate, but i miss a lot of hands in my statistic and the session are wrong calcuated.

PS launched this in mid of august.
Dont get why it took so long? Especially if other softwares are able to adapt to this change directly?

BR
J.

I don't have an ETA. If you want to be notified via email when it is supported create a support ticket via the Contact Support link. From what I understand HM3 Beta will get it before HM2 so you may want to request notice for when both will support the Stars Insurance hand histories.

Fozzy71
Customer Support

Okay will do thanks.

It would be nice, if you allow those hands to import as pokerstars, don't see the benefit of not allowing them to import at all tbh.
I think that everyone who plays on RIO, would highly appreciate if you added support for it.

Management prefers we don't import hands at all if they are going to completely incorrect, as in this case where they are being parsed as the wrong site. When/if we add proper support you will be able to manually import them at that time.

Fozzy71
Customer Support