Hello


1- HUD question about HM 2

HUD pop at tables usually show stats for all hands we have in the player (or last X hands if we select), nice thats good. if I double click with mouse left button in the player stats, the pop up turn red colour and it shows only that session and it remain red/show the session stats until I double click again. Thats good.

At zoom when I double click the pop up see player stats for today session, 1 second later it goes back automatic to show stats I have on this player for all database. I have like half second trying to see hw he is playing... goes back insta .

How I can I click in that pop and make it ''fix'' like when I double click at non-zoom tables ?

2- HM2 reports .

At tab sessions by day it is showing my sessions separate by day but if I play two diferent sessions in the same day, it shows like it was only one session. At active session it shows the sessions separate but I want see this two sessions separate at HM2 reports tab too.

It was like that all time but weeks ago I click something and do not remeber how make it again.

Those HUD session filters will not work properly on fast-fold poker tables so they are disabled (they switch back to regular quickly if you try using them). HM3 (and PT4) has the same limitations.

What is your HM2 - Options - Settings - General Settings - Time: 'Session Timeout' value set to vs the time between those two tables for that sessin if you view them in the Sessions by Table report? I keep my session timeout at 30 minutes, which I think is the default HM2 setting.

Fozzy71
Customer Support

im using Hm3 and for some reason today there was a prompt asking me to login when I try to open he software and when I input my password it says "Authentication has failed". I actually reseted my password and I get the same message.

This is most likely related to your computer's daylight savings time settings and/or it's date/time number format settings.

You can login with the same email/password here - https://www.holdemmanager.com/store/login.php - ?

a) Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates'), including Internet Explorer (even if you use a different web browser).

Make sure that Daylight Savings Time is enabled if you live in a place that observes DST - https://superuser.com/questions/1053...orking/1053289


b) If you continue to have problems:

You need to make sure your Time/Number Format is set the same as in this linked image - https://www.dropbox.com/s/l2nqb7mbib...tefix.png?dl=0

- You can get to these settings by searching your computer from the Windows Start menu icon like this - https://www.dropbox.com/s/9sflpadlu7...earch.png?dl=0
- Click the Related Settings - 'Additional date, time & regional settings - https://www.dropbox.com/s/cxaxa3kwks...ional.png?dl=0
- Click the Region - 'Change date, time or number formats - https://www.dropbox.com/s/nz6odydty5...hange.png?dl=0
- And finally click the Region - Formats - 'Additional settings...' button - https://www.dropbox.com/s/p6z129u7xv...ange2.png?dl=0
- Also make sure that Daylight Savings Time is still enabled - https://superuser.com/questions/1053...orking/1053289

Once that is done please restart your computer and try to launch HM3 and login again.


c) If you continue to have problems logging in please go to this page - http://ip4.me/ - and send us the ipv4 address along with your city and time zone and the approximate time/date you were attempting to login.

Please reproduce the problem and attach a screenshot of this page -*https://time.is/UTC

Please send that info/images in a support ticket via the 'Contact Support' link here - https://support.holdemmanager.com/support/category/19 - with a link to this forum thread and let us know your forum name.

Also zip/attach the following log files:

Please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
- Open Windows Event Viewer's (Control Panel - System & Security - Administrative Tools or Start - Search - 'Event Viewer') - Windows Logs - Applications.*
- Check for any errors and send the information (Save All Events As...).*

- Close HM3 and the Holdem Manager Server icon in the system tray. *
- If it is not running or fully launched please open your Windows Task Manager and right-click - End Task on 'Holdem Manager 3', *'HM3 HUD' and 'HoldemManager.Server' if you see them. *
- Click Start - All Apps - Holdem Manager 3 - 'Copy HM3 Log Files to Desktop'
- Then zip and attach all (Ctrl+A - Right-Click - Send to - Compressed (zipped) folder) files in that folder to a support ticket here - https://support.holdemmanager.com/support/category/19 - with a detailed, step by step, description of what you did before the error. Here is a direct link to your My Tickets page - https://support.holdemmanager.com/user/mytickets/
-*If the attachment is larger than 10MB please upload them to a file hosting site like or dropbox, then right-click - 'copy dropbox link' and paste the download link directly into the support ticket email. *If you have any problems with dropbox please try using google drive instead.

Fozzy71
Customer Support

Is v3.1.0.62553 latest version of HM3?

I'm asking, because it looks same like it did 3 years ago and it's so slow importing hands vs H2N. H2N finished my 2M hands importing + 1000 stats creating in about 10 minutes. PT4 is slow as ****, but good for statistical analyses, but what's the point of HM3 as it is vs PT4/H2N?

That is the latest private beta build. There have been no significant cosmetic changes to the UI, like themes for instance, during the beta other than trying to make the existing features easier to use and less cluttered than HM2 (or earlier betas of HM3) was. Those more cosmetic types of things will come some time after it is out of private beta. There have been a lot of beta bug fixes in general and improvements for the importing, tourney results detection, startup, database switching, filtering, report/HUD loading, etc during the private beta to try and make the software as stable as possible before release.

HM3 uses a different database engine (SQLite) to eliminate the need for PostgreSQL and the various installation/connection problems it caused for many customers. *Import speed is typically a bit slower than HM2 when doing bulk imports, depending in part on what site/games you are importing hands from, but for most customers these bulk imports are a one time thing during the initial installation and setup. *The slower import speed will not affect the live play/HUD. *

We also have the tournament detection system now that runs after import to try and update the tournament results to be as accurate as possible with the limited information that most of our supported sites provide, and they should be much more accurate than HM2 was even for those sites like Stars that write summary files.

A more complete list of new features of HM3 vs HM2 can be found here.

Fozzy71
Customer Support

Has the table stat Avg. stack size been removed for use on Pokerstars? I'm adding it in HUD settings but the HUD isn't displaying it.

I don't believe that stat is restricted.

If you continue to have problems, please reproduce the problem and send your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing, with a link to this thread and your forum name.

edit: As soon as I clicked reply one of our testers suggested it could be a restricted stat. Send us logs either way so we have a proper support ticket and I will try and get you a definitive answer in the support ticket.

Fozzy71
Customer Support

Hi, is there an HM2 update for the new cash out feature on pokerstars? HM2 doesn´t import the hands when the option is selected.

This was answered a few posts above:

Ty!

Hey, having an issue with the HEM2 hand replayer. It opens a seperate 'blank' window that I'm unable to view rather than the hand replayer popup. Tried reinstalling HEM2 and SQL database and problem persists. Any ideas?

It sounds like you changed your display settings, added/removed a monitor, or had a significant Windows/Graphics update.

Please follow this FAQ to fix the problem with windows moving off screen:
http://www.howtogeek.com/howto/windo...eyboard-trick/

If that is not the problem and by 'blank' you mean it is visible but appears corrupted in some way:

Please close HM2 and delete the files in the following folder:

C:\Users\UserName\AppData\Roaming\HoldemManager\Co nfig\Replayer

If you can't see it, turn off the windows option that is hiding that directory. http://faq.holdemmanager.com/questio...es+in+Windows+

Fozzy71
Customer Support

Fixed. Thanks!

Hello, i use the HM3 so far and i like it.

Just a few things that i missed:

1) Dark mode - is it possible to change the whole software in the dark mode? It is to bright, especially if my daugther sleep beside me. ;-)

2) Still miss the mucked Card Feature if i use the grapical hud. When will this be fixed?

3) I want to see the %, how often i hit a set on the flop. Where can i see this?
I use the filter in the sessions part and filter just on pocketpairs.
"DidVPIP=true and Pocket169Cards=('AA','KK','QQ','JJ','TT','99','88' ,'77','66','55','44','33','22')
( 10899 amount )
after that i use the hand value filter on flop:
"Pocket169Cards=('AA','KK','QQ','JJ','TT','99','88 ','77','66','55','44','33','22') and FlopMadeHandValue=(HighSet,SecondSet,LowSet)"
- 757 Hands


So i just hit 757 of 10899 = so i just hit 6,95 % my Set on the flop. Should it not be on closely 12 % ?
What had i missed here?

This feature request has been documented in detail and provided to the developers for future consideration. *

If you want to be notified when it is fixed please send an email via the 'Contact Support' link and include "Notify Me When HMT-1702 Is Resolved" in the subject line and body of the email.


This feature request has been documented in detail and provided to the developers for future consideration. *

If you want to be notified when it is fixed please send an email via the 'Contact Support' link and include "Notify Me When HMT-4682 Is Resolved" in the subject line and body of the email.


You need to add saw flop = true to the first filter to filter out pairs you folded pre-flop.

If that doesn't help send us the filters in a text file, zipped/attached to a support ticket and we can investigate further.

Please create a support ticket via the Contact Support link and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

Fozzy71
Customer Support

Top! Thank you for your fast response...got it...then it is in 10,76% :-)

does this work on asian app sites without needing a hand grabber like h2n?

i want to buy hm3 how to buy it send me link someone plz...

No, HM2/3 require a 3rd party grabber be configured in our Asian Poker Clubs menus. The only network that doesn't write hands that HM3 Beta supports, with it's own add-on in-house app, is Ignition which we just began private beta testing of.

Fozzy71
Customer Support

can't get the HUD to appear on PS after the last HM3 update(3.1.062939). hands are importing fine.

I just gave a quick test with the latest on stars play money and it worked without issue.

Which site/games are you playing?

1) Check that hands are being saved by your poker client to the folder configured in your poker client options - https://support.holdemmanager.com/su...r-3/Site-Setup
2) Make sure that same folder is set in HM3 - Tools - Site Settings and assigned to the correct Poker Site
3) Make sure you enabled the HM3 - File - Start Auto Import option.
4) Check that the hands are importing to HM3:
- Open Tools - Import Details and go to the Live play tab
- You should see new hands coming in there when playing and*see them in the HM3 - Reports too
5) When hands import the HUD should appear

Please edit the Tools - Site Settings - {your site/network name} - Time Zone Adjustment - [x] 'Manual hand time adjustment (in hours)' option so that the time for the hands in the Reports will match your local time if the Auto Detect method did not properly set the offset value.
If you still don't see a HUD*is there a HM3 HUD icon on the table*or is there nothing at all at the table?

If none of that helps:

a) Please enable the Tools - Settings - Feature Logging -*Select [x] HUD - OK.

b) Please reproduce the problem and:
- Take a screenshot of the table/desktop
- Try to include the Live Play tab, your poker client lobby and a browser page of this site - https://time.is/ - visible in the screen shot.

c) Click the 'Send Feedback' button from the left sidebar menu, or from the 'Help' menu at the top, and send your logs and config files with a detailed description of the problem. *

d) Send the screenshots in the same/new support ticket the Send Feedback system generated for this issue. *Here is a direct link to your My Tickets page - https://support.holdemmanager.com/user/mytickets/

e) Save a copy of the original Hand history for the table/session with the issue and zip/attach those also.*

With all the above information we should be able to narrow down what is causing the issue. *If all the information is not included we will need to email you again to request it.

*All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM3Archive is in C:\HM3Archive by default, but you may have put it anywhere. The archive should be organized by \Network\Month\DayOfMonth (example: C:\HM3Archive\SiteName\HM3Archive\2016\07\31).* It is configured in the Tools - Settings - Import menu.

Fozzy71
Customer Support

I am using the HEM3 beta edition and I can't find notecaddy. Does it come with the software like it did with HEM2?

NoteCaddy is not yet ready for beta testing in HM3. It is still in private internal alpha testing. That tab in the popup had to be added with a url link (to pokertracker.com) placeholder in preparation for our upcoming release of the HM3/Apps licensing system. Some time after HM3 is released we will announce that NoteCaddy is ready for beta testing and that popup link redirect will be updated to go to the Holdem Manager site instead.

No decision has been made yet about HM Apps licensing for HM3 except for LeakBuster which will not be a part of HM3.

Fozzy71
Customer Support

using holdem manager 2

when i use the new pokerstars feature Allin-cash out the hand is not imported into hem and gives an error

is there a fix?