I don't recall if I/we did much long session testing of this in the early alpha days but I do not recommend running them both at the same time unless necessary. I often run both for testing live play HUD issues but these are 1 or 2 orbits of 1 or 2 tables. The databases should be fine in theory (since one is PSQL and one is SQLite) but they are going to be battling each other to archive the hand history files*, and you will be using a lot more computer resources than necessary which could cause performance issues depending on your machine.

You should run your preferred HUD during live play, close the sites/HMx after the session, then manually import the archived hands to the other tracker as needed when you want to review the data there.


*This is what happens when they fight each other to archive hand history files, HM3 seems to archive the majority but not all so now your live play archive is split between 2 different archive parent folders.

You need to import both archives (HM2Archive and HM3Archive to both HM3 and HM2 when creating new databases if you have been auto importing live hands with both programs. You can also do what I do with my archives and configure both HM2 and HM3 to archive to the same parent folder as shown in my image below.




HM2 writes site folders in \HMArchive for me and I have HM3 configured to write all of its hands to a HMArchive\HM3Archive sub-folder. Now when I want to recreate HM2/3 databases all of my archived hands from both trackers are all in the same \HMArchive parent folder.

Fozzy71
Customer Support

Hello
I replaced a 3rd party tool called TableOptimizer and now i tried StarsHelper.
But since i use this product the holdem manager hud wont show anymore?
do these programs not work together?

FWIW I've ran both for nearly a year I think and not really noticed any major issues. I like the HM3 HUD better as it has opacity settings but find HM2 quicker for actually reviewing hands and running reports.

I'd be better off just running HM3 HUD only?

Probably a silly question.. Can I not just copy everything from my HM3 archive into my HM2 archive and just tell HM3 to archive to the HM2 folder going forward?

I believe they should work without issue as long as both are set to run as admin.

Please give HoldemManager and your site(s) Administrator rights - http://hm2faq.holdemmanager.com/ques...7%7D7+%26+8%29

If you continue to have problems:

Please create a support ticket via the Contact Support link and if there is a forum thread with additional information please link to this thread. In the ticket send all the following:

Please follow the instructions in this FAQ and reply back with the answers to the 12 questions in that FAQ. Those answers should help us quickly identify your issue, skipping questions will just mean we have to ask again in the next email and will delay the resolution of the issue.

Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu.

Please reproduce the problem and:
- Attach a screenshot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Attach a copy of the original Hand history for the table with the issue*
- Close HM2 and send your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing.

* All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\MM\DD.* It is configured in the Site Setup - Auto Import Folders menu.

With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.

Fozzy71
Customer Support

We had someone else that plays at Prima/MPN report something similar this weekend that I was just discussing with our QA/Testing Manager right before I came here to check on the forum before i sign out for the day. He is happy to write up any HM3 feature improvement requests to make the workflow easier and faster and more inline with what our HM2 users are accustomed to but we have to have them reported in clear concise detail with screenshots so we can better understand the issues and write it up in an easy to understand format for the developers.

Please create a support ticket via the Contact Support link and explain the differences between HM2/3 for when marking/reviewing hands and using the reports and the problems it is causing for you in HM3. We need specific issues reported in detail and with screenshots of HM2 vs HM3 so we can better understand the differences and how they affect you in live play and/or review please.

When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. *If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then click 'Share' > 'Create Link' > Copy Link' *and right-click > 'Paste' the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com or google drive.


The only issues I am aware of that occur when auto importing to both at the same time in live play is the archiving issues related to 2 different default archive folders, and the fact that HM3 names some of the site subfolders differently than HM2 did for some of the same networks.


Not a silly question at all. Yes, you can do this but you may end up with a few different archive sub-folders for the same netowrk but named slightly different. The one that comes to mind off the top of my head is that HM2 archived Winning Poker Network hands to \HM2Archive\WPN\ while HM3 uses \HM3Archive\Winning Poker Network (Yatahay)\.

I basically did the same thing if you look close at the paths in those 2 pics, I just decided to keep the HM3Archive folder as a separate sub-folder of HM2. I did this mainly for internal testing reasons so I can easily test any archiving bugs and tell if HM2 and/or HM3 archived the files properly and also for finding the hands I need when testing/writing HM3 bugs is much easier if I don't have to look through the 10+ years of HM1 and HM2 archived hands I have in that older \HM2Archive folder in my drive.google folder.

Fozzy71
Customer Support

Hello. Im playing low stakes poker on ACR. I was monitoring my session on HM2 and all hands were recorded accurately except for one hand where I doubled up with AA. The hand in question just isnt in the database.

I dont know how to word my question but why did this happen?? Is there any way to fix this issue because just a few missed hands can sway my stats and results.

Thank you

My guess, without seeing some logs and/or hands from the session, would be that there was an import error related to the new WPN HH format, or possibly some bug in their poker client that caused the hand not to be wrote to file at all for some reason. You can check the Options - Hand Importing - Import History - Import Source = Auto and look for errors from that session.

You can also try importing the hands from that session/day to a new database and see if you can reproduce the import error and or missing hand. Try creating a new DataBase and import a small portion of your \HM2Archive so you can see if the problem exists in the new DB.

If none of that helps please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the 'Contact Support' link.

Make sure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.

All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: C:\HM2Archive\2016\07\31).

When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. *If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then click 'Share' > 'Create Link' > Copy Link' *and right-click > 'Paste' the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com or google drive.

Fozzy71
Customer Support

Regarding the missing hand(s) it most likely on ACR side (probably hand histories aren't even saved into clients computers). I use H2N and some hands are missing.

It's not anything specific, just the general speed of HM3 compared to HM2. Simple stuff like opening Live View has a delay compared to HM2. It just feels like there is a delay between you clicking things and something happening.

Importing speeds are different too. I've imported my two archive folders into HM2, done an HM2 db import into HM3 and am currently importing the two archives into a separate db file in HM3. I managed to do both the HM2 import and HM2 db import into HM3 in the time it's taken for HM3 just to import the archive files. The archive import has been going about 10 hours now and is showing 76% and importing at 12 h/s which is incredibly slow compared to HM2 or even the db import.

I also miss a dark mode

HM3 is more resource intensive than HM2 as development started some 7 or 8 years later and today's computers are a lot more powerful for the same money. HM3 also uses a completely different database engine. The new HM3 DB engine (SQLite) is going to use more RAM than HM2 to load the same number of hands, but it eliminates all of those common HM2xPSQL install issues that plagued our HM2 customers.


HM3 uses a different database engine to eliminate the need for PostgreSQL and the various installation/connection problems it caused for many customers. *Import speed is typically a bit slower than HM2 when doing bulk imports, depending in part on what site/games you are importing hands from, but for most customers these bulk imports are a one time thing during the initial installation and setup. *The slower import speed will not affect the live play/HUD. *

Much like HM2, HM3 is going to be able to import a huge bulk folder of HH files and folders at a higher Hands/Sec if u break it up into a handful of smaller chunks/folders. The total time to import all the smaller chunks should be a good bit less than doing it all at once. This also allows you to play a session(s) between imports if you want to, instead of having HM3 and your PC tied up for a large block of time all at once.

If you want to be notified when a dark theme is added please send an email via the 'Contact Support' link and include "Notify Me When HMT-3179 Is Resolved" in the subject line and body of the email.

Fozzy71
Customer Support

Are there any plans to improve how HM3 handles the date filter? I wasted time saving lots of filters only to realise it'd saved the current date filter in each one of them. It'd be much better to have the date filter completely independent when saving filters (like HM2).

The HM3 hand viewer could also be improved, it needs a way to quickly click through hands.

I am not sure what we could do as we have people who use dates in saved filters too so they can quickly filter for certain ranges. I would suggest you load the filter and remove the date range portion of the filter and re-save it (all of your saved filters?) w/o the date range filter(s). Then you can save some separate filters with nothing but the most common date ranges you filter for. Once that is done you can simply click the saved 'action' filter you want to use and then click the saved 'date range' filter you want to use this time with that filter.


If you want to be notified when it is fixed please send an email via the 'Contact Support' link and include "Notify Me When HMT-4605 Is Resolved" in the subject line and body of the email.

I am not sure if there is enough space in the header for it how it was implemented in HM2 (maybe just a left/right arrow on each end of the drop-down box) or not now that we display the board cards unlike HM2. If not, I asked them to try setting up some left/right arrow hotkeys for that window if it is the top in focus window.

I also bumped up the "HMT-3181: Report and Hand History Viewer card display options" feature improvement request if you are also missing the graphical 4 color decks in the HM3 HHV similar to what HM2 had and want to be notified when they are added. I (and a good number of customers) are not liking the 2 color standard deck that is currently in the HM3 HHV.

Fozzy71
Customer Support

HM2 is working on all ACR cash games and sngs. It is not working on any mtts. What is the reason for this and how can I fix it? Thank you

It is a known issue since their major update a few weeks ago that we only recently got documented for the developers. If you want to be notified when it is fixed please send an email via the 'Contact Support' link and include "Notify Me When HM-9055 Is Resolved" in the subject line and body of the email.

The notes on that ticket say that HM3 is working properly on those games so all I can suggest until that issue is pushed to the beta feed, or the next official release, is to try HM3 Beta.

HM3 Pre-Release beta is now available. *Click here to register your HM3 beta now - http://www.holdemmanager.com/hm3/beta.php

- After downloading, you should right-click the file, go to properties and click unblock.*
* If you do not see an 'unblock' option you can ignore this step.
- Then, right click the file and click 'Install'.

Here are some first time install instructions - https://support.holdemmanager.com/su...tion-and-Setup

If you have any problems with HM3:

Please reproduce the problem and click the 'Send Feedback' button from the left sidebar menu (or from the 'Help' menu at the top), or choose 'Yes' if prompted to submit an error report, and send your logs and config files with a detailed step by step description of the problem that we can use to try and reproduce the problem.

If you are unable to send the logs via the automated system for any reason you can collect and send the logs manually - https://support.holdemmanager.com/su...les-to-support

Fozzy71
Customer Support

note: I posted this then deleted it to try and resub our account to this thread with email notifications for just this thread. I just had to add some text to be able to repost a duplicate, and explain why it got nuked and reposted in case customers got 2 email notifications.

My 30 day free trial only lasted 3 days. Now the program asks me for a license code and wont run.

Unfortunately this happens to some new customers since we moved our registration servers. Please create a support ticket via the Contact Support link with a description of the problem, from the email address you used to create your account on our site, and we will issue you a HM2 licensing system SKU to use for 30 more days.

Fozzy71
Customer Support

I'm having a problem on WPN (BCP) where for all my MTT games the HUD will not automatically show up on the table. If I use table finder I can get the HUD to show up, but then that involves constantly keeping up with that as I move tourney tables. What is weird here, is that any On Demand Sit &Go doesn't have any problems, and loads up the HUD perfectly on its own.

From 3 posts above your post:

Just downloaded Hm3; the hud display position is making it difficult to see what my cards are. How to fix?

I figured it out. Thank you.

For anyone else with similar issues, HM3'ws 'Standard HUD' profiles have different controls for moving HUD panels/groups than HM2 did. I just took a skim through our FAQs and I don't think we have this documented yet so I will shoot an email to the guy working on the FAQs now to see if he can find a FAQ to put it in (like the WIP Pref Seating FAQ) so it is easier to figure out in the future.

By default the HUD components placed on the table are locked in position to avoid accidentally moving the HUD while playing. *To move the HUD component boxes to new locations on the table:

Hold the Control key and left mouse button while dragging the HUD components to the new location.

Once they are positioned how you want them you will want to click the HM3 Table 'HUD' icon and 'Save Layout' or 'Lock & Save Layout'.

You can alternatively click the HM3 'HUD' icon and Unlock the HUD to move HUD groups around on the table without the need to hold the control key. *This also applies to moving the HM3 Table 'HUD' icon - hold the modifier key to drag it; and also applies when moving mucked cards and board cards. *To see the position of all mucked cards, use the HM3 Table 'HUD' icon to enable "Configure Mucked Cards".

p.s. The Graphical HUD does not have a lock on the HUD and it is moved using the right mouse button, like HM2.

Fozzy71
Customer Support

how does one change the max hands to more than 20,000 on the hud in HM3?

HUD - HUD Options - General Settings - General: Filters = 'Stats from the last XX,XXX hands (0 for all)'

Fozzy71
Customer Support

I had 0 in the field, but that was only showing 20k on the hud. I just changed it to 999999999 which worked. Thanks

Odd, I will set a reminder to try and test it tomorrow when I am back on the clock or see if someone else can if I don't have time.

Just to be clear, this was on live tables and not the replayer?