I'm sorry to hear you're having issues with the software, but I am not sure I understand the problem.


Please update to the latest beta version - http://www.holdemmanager.com/downloa...ger_2_Beta.exe

- After downloading, you should right-click the file, go to properties and click unblock.*
* If you do not see an 'unblock' option you can ignore this step.
- Then, right click the file and run as administrator.

If you continue to have problems:


Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps.

You can also enable this before you launch HM2 from the Start Menu - http://hm2faq.holdemmanager.com/ques...ging#startmenu

Please reproduce the problem and attach:
- a short video using http://www.techsmith.com/jing.html or http://www.screencast-o-matic.com/ or https://www.techsmith.com/download/snagit/
- if the video is too big for email you can share it via screencast, dropbox, googledrive or filedropper, and send us a link to watch it.
- try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock (right-click the windows clock > adjust date/time > keep the clock with the seconds hand in the video) and poker client lobby clock in the video
- and zip/attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

Please create a support ticket via the Contact Support link and attach/link all the files requested above with a link to this thread and your forum name.

Fozzy71
Customer Support

2 questions.

Sometimes HM3 stops working so I turn it off when I go to restart HM3 it says a version is already running. The only way to get it running again is for me to start task manager and manually turn it off even though it's not running.
Is there anyway to stop this?

I imported my HUD from HM2 to HM3 working perfect. My pop up works when I click on stats however my pop up is now appearing smaller than it did on HM2 is it possible to edit the popups I made and make them bigger

Please reproduce the problem and click the 'Send Feedback' button from the left sidebar menu (or from the 'Help' menu at the top), or choose 'Yes' if prompted to submit an error report, and send your logs and config files with a detailed step by step description of the problem that we can use to try and reproduce the problem.

If you are unable to send the logs via the automated system for any reason you can collect and send the logs manually - https://support.holdemmanager.com/su...les-to-support




Please export the HUD(s) from HM2 that you were trying to import to HM3 that caused this problem and zip/attach it along with screenshots of how it appears for you in HM2 and HM3 on the tables and/or replayer.

HM2 - Heads-Up Display - HUD Settings - HUD Designer - Export

When sending any files please zip them (right-click - send to - compressed folder) before attaching them to an email/ticket.


Send the files for the 2 different issues, in 2 different support tickets


Please create a support ticket for each issues via the 'Contact Support' link here - https://support.holdemmanager.com/ - and send the requested logs/files with a link to this thread and your forum name.

Fozzy71
Customer Support

Hey, how would I use the filters if I wanted to filter out for an 892r board texture?

Also, how would I use the filters to filter out for this scenario: hero is in CO and has been called by the BTN and the BB.

Thanks

Please share https://protectonlinepokerplayers.com/ in your tweets, blogs, and on facebook.

This website explains to other online poker players, in easy to understand terms, the magnitude of the risk to game security resulting from partypoker’s elimination of hand histories. It also addresses the complete lack of any credible argument to support removing hand histories.

The site was launched by Max Value Software LLC ("MVS"). MVS owns and operates PokerTracker.com and HoldemManager.com

More Filters - Board Texture and use the CustomRankFlop1, 2 and 3 filters along with the Flush = Flop is Rainbow filter.



You can't filter for callers position. It was requested for HM2 a long time ago but we only have about 10 or so users that ever requested it be added. If it becomes more of a popular request again with HM3 maybe we can reconsider adding it in the future.


Fozzy71
Customer Support

I tried doing that but it doesn't work in the way that I want it to:

Hi,

MPN has made this announcement


Will you please reinstate support for MPN HH's, so we wouldn't have to use an obsolete version of your software to see our hands?

nvm found that I should use "AND" instead of "OR"

Thanks for the info, I forwarded it to management.


Fozzy71
Customer Support

The downloaded hands should import fine if they are written in the same format as before. If you play on one of their skins that still writes (incomplete) hands and were auto importing when the hands were played live you will have to first purge those hands from the database and toggle on the force reimport option when manually importing the downloaded hand files.

If you have import issues zip/send the dat file to us in a support ticket with screenshots and details of the errors.

Fozzy71
Customer Support

Could we play on stars/party/888 at the same time with hem2 running with the partypoker change? I read that hud no longer works but you obviously could have hem2 running? Thus if you play on stars and say party, well you want to have your hem2 and hud on for stars... but there is no issue having it run while having party tables up as well right? Otherwise, wouldnt' that mean a person can't play on party and other sites?


I also believe programs like partycaption no longer works with party right?

Yes, you can still use our software on other sites while playing party tables.

I have no idea of partycaption works still, you will have to ask their support team that question.

Fozzy71
Customer Support

Hi,

I was asked to change my screen name on party poker and since doing so my HUD isn't working on fast forward games. I've downloaded the latest HM2 update and restarted etc but my HUD still isn't showing?

PartyPoker stopped writing hand histories with their 17Jun2019 update:

- https://forumserver.twoplustwo.com/2...ories-1745206/

- https://forums.holdemmanager.com/sho...d.php?t=539762

- https://pokerfuse.com/news/poker-roo...d-party-tools/

"Players at partypoker can expect sweeping changes to the third-party tool policy at partypoker as the world’s second largest online room is moving towards banning all forms of tracking tools, including HUDs.
....
Besides restrictions on HUDs, many other changes are also expected to go live. Players will no longer be able to download hand histories, instead, a new hand replayer will be provided. This change will make tracking tools like PokerTracker, Hold’em Manager, and Jivaro ineffective once implemented."


Fozzy71
Customer Support

Will HEM support RIO hand histories when they finally allow them to be downloaded?

Once they are available for download we will need a few customers to zip/send cash and tourney samples so we can add import support to HM3.

Fozzy71
Customer Support

Does that mean they won't be available in HEM2?

Hm, all of my WPN hands i've played this month are showing up as being played "today" yet they're from various days this month.

halp

I can't say for sure on HM2 yet but that would be my guess.


To create a new database go to the database manager via either the database icon in the bottom status bar or via the top ribbon menu under the Home tab. Then click the green + icon to create a new database. Leave the details the same and choose a name for the new database - http://hm2faq.holdemmanager.com/ques...y+played+hands


If you continue to have problems please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the 'Contact Support' link.

Make sure you also include screenshots of your reports and a detailed description by tournament number, session, hole cards, etc. of some of the errors we need to test.

All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: C:\HM2Archive\2016\07\31).

When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then click 'Share' > 'Create Link' > Copy Link' and right-click > 'Paste' the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com or google drive.

Fozzy71
Customer Support

I down loaded HM3 BETA update and it wants my e-mail and my password; however, it does not like the password that I have been using up to now on HM2 and Beta 3. I hit the get help with password button and it sends me to a blank page on the HM website. Get anyone guide me correctly. TYIA. Mark

This is most likely related to your computer's daylight savings time settings and/or it's date/time number format settings.

You can login with the same email/password here - https://www.holdemmanager.com/store/login.php - ?

a) Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates'), including Internet Explorer (even if you use a different web browser).

Make sure that Daylight Savings Time is enabled if you live in a place that observes DST - https://superuser.com/questions/1053...orking/1053289


b) If you continue to have problems:

You need to make sure your Time/Number Format is set the same as in this linked image - https://www.dropbox.com/s/l2nqb7mbib...tefix.png?dl=0

- You can get to these settings by searching your computer from the Windows Start menu icon like this - https://www.dropbox.com/s/9sflpadlu7...earch.png?dl=0
- Click the Related Settings - 'Additional date, time & regional settings - https://www.dropbox.com/s/cxaxa3kwks...ional.png?dl=0
- Click the Region - 'Change date, time or number formats - https://www.dropbox.com/s/nz6odydty5...hange.png?dl=0
- And finally click the Region - Formats - 'Additional settings...' button - https://www.dropbox.com/s/p6z129u7xv...ange2.png?dl=0
- Also make sure that Daylight Savings Time is still enabled - https://superuser.com/questions/1053...orking/1053289

Once that is done please restart your computer and try to launch HM3 and login again.


c) If you continue to have problems logging in please go to this page - http://ip4.me/ - and send us the ipv4 address along with your city and time zone and the approximate time/date you were attempting to login.

Please reproduce the problem and click the 'Send Feedback' button from the left sidebar menu (or from the 'Help' menu at the top), or choose 'Yes' if prompted to submit an error report, and send your logs and config files with a detailed step by step description of the problem that we can use to try and reproduce the problem.

If you are unable to send the logs via the automated system for any reason you can collect and send the logs manually - https://support.holdemmanager.com/su...les-to-support

Fozzy71
Customer Support

I have very detailed HUD with lots of notecaddy notes that I have created for NL, but I'd like to use the same hud for PLO aswell. But none of the notecaddy stats are working for plo.

I have notecaddy nl/plo premium.


All my notecaddy stats have this so they shouldnt be for NL only?

That isn't something I am capable of assisting with unfortunately. Please post your question/problem in the NoteCaddy Support Thread so their team/users can assist you.

Fozzy71
Customer Support

Current version imported no cash hands. Downgraded to 2.0.0.8454 and everything imported without errors.