Quote:
Originally Posted by MarkW703
I down loaded HM3 BETA update and it wants my e-mail and my password; however, it does not like the password that I have been using up to now on HM2 and Beta 3. I hit the get help with password button and it sends me to a blank page on the HM website. Get anyone guide me correctly. TYIA. Mark
This is most likely related to your computer's daylight savings time settings and/or it's date/time number format settings.
You can login with the same email/password here -
https://www.holdemmanager.com/store/login.php - ?
a) Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates'), including Internet Explorer (even if you use a different web browser).
Make sure that Daylight Savings Time is enabled if you live in a place that observes DST -
https://superuser.com/questions/1053...orking/1053289
b) If you continue to have problems:
You need to make sure your Time/Number Format is set the same as in this linked image -
https://www.dropbox.com/s/l2nqb7mbib...tefix.png?dl=0
- You can get to these settings by searching your computer from the Windows Start menu icon like this -
https://www.dropbox.com/s/9sflpadlu7...earch.png?dl=0
- Click the Related Settings - 'Additional date, time & regional settings -
https://www.dropbox.com/s/cxaxa3kwks...ional.png?dl=0
- Click the Region - 'Change date, time or number formats -
https://www.dropbox.com/s/nz6odydty5...hange.png?dl=0
- And finally click the Region - Formats - 'Additional settings...' button -
https://www.dropbox.com/s/p6z129u7xv...ange2.png?dl=0
- Also make sure that Daylight Savings Time is still enabled -
https://superuser.com/questions/1053...orking/1053289
Once that is done please restart your computer and try to launch HM3 and login again.
c) If you continue to have problems logging in please go to this page -
http://ip4.me/ - and send us the ipv4 address along with your city and time zone and the approximate time/date you were attempting to login.
Please reproduce the problem and click the 'Send Feedback' button from the left sidebar menu (or from the 'Help' menu at the top), or choose 'Yes' if prompted to submit an error report, and send your logs and config files with a detailed step by step description of the problem that we can use to try and reproduce the problem.
If you are unable to send the logs via the automated system for any reason you can collect and send the logs manually -
https://support.holdemmanager.com/su...les-to-support
Fozzy71
Customer Support