Quote:
Originally Posted by pamayersfan59
OK, slightly concerned that the support thread is 2,000+ pages long.
Anyway--I've been running a fully registered copy of HM2 for a couple of weeks. There was some notice on it about a compliance update for PokerStars. (To be honest the update itself didn't make much sense to me--some option to do with not being reminded until the next update. Reminded of what? The next update? So--don't notify me of anything until there's something to notify me about?!)
Was that some beta crap rushed out there to comply with PS before it complies with my laptop?! Now HM2 keeps crapping out every time I try to run it. Usually I can't even do that. I've dicked around with settings and clean-installed the thing maybe a dozen times now. Still not working. It looks as if the shortcut it puts on my desktop (to HoldemManager.exe) relates to an executable that doesn't even exist (the Program Files show only HoldemManager.x86.exe).
This kind of thing infuriates me. I don't expect to pay for a program and then have it crap out because there's an update. Actually I don't even want a big list of stuff I need to do because--get this--the program needs to work. If it doesn't, my patience with this whole arrangement is gonna dry up real damn quick.
pamayersfan59
This support thread was started in 2007 for HM1, hence the length. I have been posting in here that entire time, even before being employed by the company.
The new update has a lot of changes under the hood for things not mentioned in the release notes as well. Some of these things are causing some antivirus programs to quarantine some things, and it is also causing some machines with certain OS's to remove shortcuts and *.exe's unfortunately.
edit to add: Which Operating System, Firewall, and AntiVirus are you using?
Uninstall HM2 from the Windows Control Panel - Add/Remove Programs menu and then Reinstall HM2 from this file
http://www.holdemmanager.com/downloa...er_2_Setup.exe
- After downloading, you should right-click the file, go to properties and click unblock.*
* If you do not see an 'unblock' option you can ignore this step.
- Then, right click the file and run as administrator.
- It will not affect your database, settings, etc.
If you continue to have problems, please reproduce the problem and
send your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing, with a link to this thread and your forum name.
Fozzy71
Customer Support