Quote:
Originally Posted by Slugant
was playing zoom & normal cash games
suddenly the zoom hud freezes (the boxes dont refresh so they dont match the player)
tried stopping hud&import and restarting, didnt work
tried closing hem and restarting: the hud for the normal cash games came back but for the zoom they never did
how can this happen? its been happening too often and in order to get in working for a couple of minutes again i have to restart pc which obv cant do during session
We need you to send us HUD/FastPoker feature logging when this happens next. How to enable/collect the logs is explained in detail at the bottom of
our Zoom FAQ which is linked again below.
Please update to the latest beta version -
http://www.holdemmanager.com/downloa...ger_2_Beta.exe
- After downloading, you should right-click the file, go to properties and click unblock.*
* If you do not see an 'unblock' option you can ignore this step.
- Then, right click the file and run as administrator.
IMPORTANT Zoom Installation Instructions:
Make sure you always start HM2 first before you open the PokerStars Client. If you closed PokerStars for any reason and did not close HM2 please close them both and start HM2 before you start PokerStars again.
On the first run, you must start the Hold'em Manager 2 HUD BEFORE you launch PokerStars. If PokerStars is open, you must close PokerStars, start the HUD and then open PokerStars before Zoom HUD will function properly. If the Zoom HUD is not displaying after doing the above, please uninstall PokerStars, rename the associated C:\Users\UserName\AppData\Local\PokerStars.xx folders. and re-download and install PokerStars as the PokerStars installation is more than likely corrupted and a PokerStars reinstall should resolve the issue.
Please check all of the steps
on this FAQ.
If you continue to have problems please tell us which ps.xx skin you play on, what the client/server version numbers are, and
send the requested files/screenshots as instructed at the end of the Zoom setup FAQ in the link above.
Fozzy71
Customer Support