Is it listed in the HUD Editor as a Cash or Tournament profile? Which HUD import method did you use? Did you import it as a Cash or Tournament profile? Some of the import methods give you the option to pick cash or tournament and other import methods do not.



HM3 has cash/tournament specific HUDs. Currently imported HUDs get assigned only to Cash tables. This will be changed in a future update to import the HUD from HM2 to HM3 as both cash/tournament HUDs.

Open the HUD - HUD Editor and select the HUD from the Profile: drop-down menu. Click the Options button - 'Duplicate Profile' then rename it and assign it to [x] 'Cash or Tournament'. Now when you play next you can choose it from the Table 'HUD' menu and assign it as default for that table type. Or you can assign it manually in the HUD - HUD Options menu under the 'Profile Select' view.


If you continue to have problems:


Were you importing the HUDs with the HUD - Import HM2 HUDs... method or the HUD - HUD Editor - Options - Import HM2 Profile? To do the second method you have to first export it from HM2. Please try the other method if one of those 2 methods is causing problems.


If none of that helps:


Please export the HUD(s) from HM2 that you were trying to import to HM3 that caused this problem and zip/attach it to a support ticket with a detailed description of how you were importing it and what problems you had. Here is a direct link to your My Tickets page - https://support.holdemmanager.com/user/mytickets/

HM2 - Heads-Up Display - HUD Settings - HUD Designer - Export

When sending any files please zip them (right-click - send to - compressed folder) before attaching them to an email/ticket.


Fozzy71
Customer Support

I seem to be facing a never ending string of technical problems that keep me from playing poker. Not all of them have anything to do with HM2 but some certainly do. If I had to describe my situation at this point, it would be something like this:

https://www.youtube.com/watch?v=ZAAKPJEq1Ew

Here is my current list of HM2 issues:

1. I can't use a HUD to play on Juicy Stakes Poker.
For more than a month I haven't been able to use a HUD on that site because a change at JSP "broke the HUD." This fix was not included in the recent beta update and I haven't played on the site for over a month, it might be closer to two months.

2. Now I can't play on Americas Cardroom either because, after a second clean install of Holdem Manager, I can't get HM2 to open at all.

3. I can't switch from one site to another. I used Premium Support to try to fix this one and the tech, in his own words, said "I can't figure it out."


I will list now what I tried to do about these problems:

1. There is nothing that I can do about a "broken HUD".

I certainly hope that an update comes soon. I won't play on Juicy Stakes Poker without it. There are a lot of regulars on that site, some of whom probably have a thousand hands or more on me (I have over 1,500 hands on a few players.) If I play without a HUD I'm bringing a knife to a gunfight. Not playing until it's fixed is my best move.

2. I tried everything that I could think of to get Holdem Manager to start.

I used the Windows 10 Services Menu to get to Postgres. I set the Startup Type to "Automatic", then I checked to make sure that the Status was set to "Running."

A box popped up. It said, "Would you like to start your free trial of Holdem Manager 2?" I clicked on "Yes" and another box popped up. I entered my E-mail and then my password as prompted. Nothing happened. I tried again, this time clicking on "No". HM2 closed.

I tired a third time and got a box that said "Click here if you have a license code." I clicked it. I got another box that told me to paste my license code. I did that, and again, HH2 closed. I couldn't find any combination that would make it work.

3. I was unable to make the two-site thing work. I could not find a HM-produced video that showed how to set up for multiple sites. I did some Googling and looked at around 50 videos. None of them showed how to set up for two sites.

After the guy from premium support couldn't do it (I got my money back) I decided to try it another time with a different tech. The same name kept popping up. I tried setting appointments at different times and different days, but I kept getting assigned to the same tech that couldn't solve it before.

As things stand now, withdrawing most of my money that is online, and playing only live seems to be my only option. I don't think that technical problems can mess that up. I was real close to pulling the trigger yesterday.

1 - The fix for the HUD problems on Horizon/Revolution is high on the HM2 priority list and should be one of the first things fixed after the next HM3 release the developers are focused on.



2 - Please reproduce the problem and send your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing.


3 - If both sites are supported sites all you should have to do is configure both auto import folders and the HUD should work on both sites. Once we fix your start up issues in #2 above we can try and address this issue again and get some additional details/logs.


Fozzy71
Customer Support


PM me your ticket ID# or email address so I can

Hello, I having trouble trying to save a specific sit and go hand history, apart from HM2, to send it to a friend who will watch it. I look for the sng, then click right on mouse, click on save as.. and it saves a file.csv

Is this the correct way? to be used on a hand viewer? Also I try to look for the sit and go historys on the PS folder but there is nothing in, just some hands on cash

Thanks

No, it is not. You are saving that report as a .csv file that can be viewed in spreadsheet program. If you instead go down to the hands grid, after selecting the tournament in the upper half of the Tournaments report, and left-click a hand, click Ctrl+A, and then right-click -> 'Save to hard drive...' it will export those hands to a file that he can import.





Sending the original files for that tournament/day is the easiest way.



All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\MM\DD. It is configured in the Site Setup - Auto Import Folders menu.


Fozzy71
Customer Support

Hey guys, Im having a big issue with imported hands on partpoker.com it seems that no all the hands are imported and tons are missing... any ideas on how to fix that?

Thanks in advance

Please try this pre-release of our next beta from this link. Party reverted their recent update and this update of HM2 reverts the changes we made for their recent update.


If you continue to have problems: Try creating a new DataBase and import a small portion of your \HM2Archive so you can see if the problem exists in the new DB - http://hm2faq.holdemmanager.com/ques...y+played+hands


If none of that helps:


Please enable the Settings > Feature Logging > [x] 'HUDStats', 'Import', AutoImport', and 'FastPoker' options and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - http://hm2faq.holdemmanager.com/ques...ging#startmenu

Please reproduce the problem and:
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.


Fozzy71
Customer Support

Hey can you link me/direct me to where i can learn how to do a mass database analysis for a specific spot thanks.

What specific spot are you trying to filter for? Filters can only be run against screen names or aliases.


Fozzy71
Customer Support

Trying to filter for just a basic spot like turn bet OOP after flop xes through.

Okay so say i am trying to filter a zoom hh pool.

Filters - More Filters:
- Basic Filters - Common Filters - Relative Position = OOP
- Advanced Action Filters - [x] Filter by Flop Actions = [x] Check + 'Check'

- Other Advanced Filters - Turn: Turn bet = True - '+'




The only way to filter against a 'pool' is to create an alias for it/them. If you want to create an alias with a lot of villains you can do it via PGAdmin as explained here or via the new NoteCaddy Premium Aliases feature that creates an alias based on a color definition but please be aware that it can be very resource intensive to link all villains to an alias so you should have a powerful computer with lots of ram if attempting this. This technique can also cause erroneous results if some of the villain's you aliased together have played hands against each other. An alias is designed to join 2 or more hero screen names that would not have played against each other so while this is possible to do it is not something we officially support or recommend.

If you are using NC you can do the aggregate percentages much more quickly than by making an alias.


Fozzy71
Customer Support

Hello, the problem is still there.. do you have an email address where I can send you the logs and desktop picture?

Thanks in advance

Here are the logs:

[redacted]

The FAQ about how to send logs has a hyperlink to our support site where you need to send the logs, but the formatting on some of our FAQs makes it hard to see the links some times.


Please create a support ticket via the Contact Support link and zip/attach your screen shots, hand history files and all of the files in the \HM2Logs folder. That link you posted was for only the single log.txt file but we need to see all the other files in the \HM2Logs folder as well as the images and hand history file.


p.s. You shouldn't post your logs publicly so I will ask a moderator to edit/delete your post where you posted that log file.


Fozzy71
Customer Support

Thanks I removed the file and opened a ticket

Hi there. I still get that issue of hem2 freezing and i notice this because my hud at the tables don't work. So only way is to close hem2. But when i do this and open it again, its almost always an instance of hem2 etc message. Thus i have to shut down computer everytime this happens. The thing is this would happen after a while when playing etc. Other times it would happen right after i open it etc.


Right now i want to vacuum it as i never did this. Do i do quick, standard or full for vacuum? And if i do this, am i allowed to do other things on my computer or could this have an effect on it?

I never used hem3. So most ppl use that now? So it doesnt lag as much as hem2? So it reports all rebuys etc or that still doesn't work like that.


First i want to do a vacuum as i never done this on my hem2. So which one would you suggest of the 3 choices.

If it means anything, it shows hem2 on database info with size of 20gb. So that is huge right? Again i never did any vacuum. There is also a word called new right under hem2 on the database info and size is 42mb only.

Thank you!

Btw there is no filter flop option for x and x.

Hello,

I just updated my HM2 to newest beta update(I think its 8551) and it asked me to reenter my keys, but I always get this:


Now since that happened yesterday, I downloaded install from site and reinstalled it. But table finder is broken and I have to manually table find even in pokerstars. So i updated again, and yet again the same story continues.

Should I downgrade again?

Instead of shutting down the PC when this happens you should be able to open your Windows Task Manager and look for 'Hold'Em Manager' on the Processes tab and right-click - 'End Task'. Once that is done you should be able to restart HM2 without having to restart your PC.

If you have never done this you should do Full. It will likely take many hours to run on a 20GB DB that has never been vacuumed. Whether or not you can do other things will depend on your machine's performance. I haven't used HM2's DB maintenance in years (I solely use HM3 now) but I think I was able to do basic web browsing, maybe youtube/netflix typpe activities.

Most customers are still using HM2 but HM3 is getting close to being released. HM3 is generally going to be more resource intensive but for some people they have fewer issues with HM3 than they did with HM2. HM3 has a much better tournament detection engine than HM2 had so tournament results in HM3 should generally be more accurate than in HM2.

20GB is pretty big, possibly 4 - 5 million hands depending on how much of that 20GB is bloat because you never vacuumed it. It sounds like you made a new test database briefly at one point.

Most people with 4 or 5 million lifetime hands do not use that lifetime database when playing live. They will keep a live play database of the past 3 - 12 months worth of hands that they periodically purge older hands from. This way they don't have to worry about the performance issues you are having with your 20GB database. Then when they want to review lifetime data they just manually import recent live play hands from the archive folder to the larger lifetime database.

Fozzy71
Customer Support

Install VC++ 2013 from this link - https://www.microsoft.com/en-us/down....aspx?id=40784
- Make sure you install the 64-bit if you have a 64-bit operating system.

Please let us know if that solves the problem for you.
​
If you continue to have problems:
​
Please see this FAQ for help in resolving licensing issues:
http://hm2faq.holdemmanager.com/ques...Holdem+Manager

If you continue to have problems, please reproduce the problem and zip/attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

Once you have collected/sent the logs roll back to 8536 from this link until we have a chance to review your logs - https://www.holdemmanager.com/Downlo...pdate_8536.exe


Fozzy71
Customer Support

Right, because the single 'Check' filter action means everyone checks that street.



Fozzy71
Customer Support

hm2 wont load. keeps saying loading player hands.... work in progress but will stay on all day. happens everytime I try to log in

worked like charm

thanks alot