Quote:
Originally Posted by PaulyJames200x
A few times already i gotten the message an instance of holdem manager 2 is already running after i open the program and you can't click on anything. Only way to do anything is basically control alt delete and close holdem manager 2. But then when i click on hm2 on desktop, i get that message. Thus i have to turn off my computer and restart it while playing everytime this happens.
If you continue to have problems, please reproduce the problem and
send your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing.
Quote:
Originally Posted by PaulyJames200x
How do i fix this issue? Also i mentioned that i never vacuumed or anything on my hm2 database. Can you tell me how do i this in very clear instructions as im not computer tech savy?
Try
creating a new DataBase and import a small portion of your \HM2Archive so you can see if the problem exists in the new DB.
If the new database seems to work properly, it sounds like your database might be corrupt. Please continue to use the new database and import the rest of your hands using the steps above. This is why regular backups are a good idea. If your database becomes corrupt you can restore a backup and only have to import the most recent hands (that were played after the backup was created) and edit any tournament results if necessary. I recommend keeping at least the most recent 2 or 3 backups in case the most recent one does not restore properly you can try the previous backup.
Here is a FAQ explaining how to backup your database and all settings in one easy step.
If none of that helps please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the '
Contact Support' link.
Quote:
Originally Posted by PaulyJames200x
Also i notice that on 888 poker, the tournament results are not recorded correctly. Example if i play a 7.50 progressive tournament, it doesn't even show 7.50 as the buyin amount but a different number. Is there a reason for this? Also for partypoker and 888, any players you bust out in a progressive tournament, hem2 cannot record the bounties correct? The same like on stars where it cannot record the bounties? Also, hem2 does not record the rebuys you make right whether its those 3.50 rebuy tournaments on stars or any rebuy you make on stars tourneys or 888 or partypoker?
Have you tried HM3 Beta yet?
Any tournament with more than 1 table (and some single table games) will require a separate Tournament Summary/History file to be imported for HM2 to properly calculate the size, places, and prizes. Without this information it is impossible for HM2 to work out the correct results. The only sites that currently write these summary files that we support right now is Pokerstars, Full Tilt, and Pacific. If your site does not write summaries, or you experience any discrepancies with the results, you will need to manually edit the results via the Reports > Tournament > Tournaments > right-click > edit -
http://hm2faq.holdemmanager.com/ques...rnament+Editor
If you continue to have problems please zip and email the problem hand histories and tournament summaries to us, with a link to this thread and your forum name, using the '
Contact Support' link.
All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\MM\DD. It is configured in the Site Setup - Auto Import Folders menu.
When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket email.
Fozzy71
Customer Support