Quote:
Originally Posted by reddev
Thanks for the help but unfortunately it didn't work.
How do I send the HM log folder as when I click the link I only get a blank white web page?
Cheers
Did you try a different browser? The link in the previous reply goes to a FAQ explaining how to collect the logs, with a link at the end that takes you to the support page where you can choose the product then 'contact support' if you are logged in to your account -
https://support.holdemmanager.com/support/product/1
Here is the text from that FAQ:
To locate the file in Windows 7/vista do the following:
- Start > All Programs > Holdem Manager 2 > Utilities > Copy Log Files to Desktop
If you use Windows 8 or 10, you will need to do the following to locate the Copy Log files to desktop file:
1 - Go to the charms bar and click on the search icon 2 - Click Apps and in the search box type copylogfiles as all one word3 - Once you locate the file double click it. Then continue with the rest of the steps below 1 - Go to the charms bar and click on the search icon
2 - Click Apps and in the search box type copylogfiles ( all one word )
3 - Once you locate the file double click it, Then continue with the rest of the steps below.
- -This will create a folder on your Desktop named 'HM2Logs' and open a CMD prompt window
- If you choose 'y' it will open the new folder that was created with Windows Explorer
- Open that folder to see the files that were copied to your desktop
- If we requested any screen shots please copy them and paste them into this folder
- Drag a window around all the files (or click Ctrl+A) to select all the files
- Right-Click > Send to > Compressed (zipped) folder
- This will create a .zip file containing all of the files we need to help you.
- Please attach the zip file to a support ticket via the 'Contact Support'
link here. Please include as much detail as possible in the email about what problems you are experiencing.
- When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket via the 'Contact Support' link here -
https://support.holdemmanager.com/ - and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.
If you have problems using the contact support links above just email them manually to
support@holdemmanager.com.
Fozzy71
Customer Support