Unfortunately, I do not know which sites HM2* still works with. If you have an HM2 license you can try to set up HM2 with IPoker and test it on some micro stakes tables to see if HM2 still works at IPoker.

*HM2 support and updates ended on Dec 31, 2020, so it will likely not work at many of the sites it used to support. You will need to upgrade to HM3 for future technical support. You can read more about the HM2 End Of Life here - https://kb.holdemmanager.com/knowled...m2-end-of-life


Regards,

Fozzy71
Customer Support
Hold'em Manager

Hi.

I am not getting a HUD on Ignition. A message says that Ignition Hand Grabber has an Out of Date File. Then there are instructions that I do not understand, like "<br> <br> <ol> <li>".

Please advise.

Thanks!

It sounds like you may be experiencing a known issue awaiting a fix from our developers:

* IGN-273: IHG fails to connect at all if PT4 restarted after a table has been open
- "If I have both PT4 (with the Ignition Hand Grabber) and Ignition running but do not open any tables then I can close and re-open PT4 and the IHG reconnects. If I open a table before closing PT4 (and close the table before restarting) then when I restart PT4 the IHG does not reconnect. It displays the message that there is an out of date file."

Unfortunately, the only solution for this issue currently is to restart your computer fully, then restart HM3, then restart the Ignition poker client.

Note: HM3, the HM3 Server/HUD, and the Ignition Hand Grabber (IHG) app processes must always be started before you open the Ignition poker client software. If the Ignition poker client is closed for any reason you must shut down HM3 and restart it fully again as instructed below.

- Close your poker clients, close HM3, and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
- Start HM3 and wait for the HM3 server to start. You will know it has started when the 'Start HUD' button switches to say 'Stop HUD'. If that doesn't happen then you can start it via the HM3 - File - 'Start Auto Import' option.
- Once the HM3 HUD/Server is fully running you can then start the Ignition client.

Take a seat at one table, allow the HUD to appear before you open a second table, and wait for the HUD to appear there before opening a third, etc.

If you continue to have problems:

a) Please reproduce the issue and screenshot the tables/HM3 then send the requested logs, screenshots, and hand history files in a support ticket as instructed at the bottom of this FAQ - https://kb.holdemmanager.com/knowled...shooting-guide

b) Also, collect and attach our Ignition Hand Grabber (IHG) 'Support Bundle' as instructed here - https://kb.holdemmanager.com/knowled...support-bundle


Regards,

Fozzy71
Customer Support
Hold'em Manager

Hello. I just updated to windows 11. My hud is working perfectly on regular cash game tables 6max. But it doesnt show on zoom tables. Can you please help me to fix this?

- Close your poker clients, close HM3, and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
- Please update to our latest beta version of HM3 from this link - https://www.holdemmanager.com/downlo...3&channel=beta
- Restart HM3 and ensure HM3 and the HM3 Server (Auto Import/HUD) are fully started.
- Launch your poker client(s).


If you continue to have problems please see our HUD Troubleshooting FAQ and reproduce the issue then send the requested logs, screenshots, and hand history files in a support ticket as instructed at the bottom of that FAQ with a link to this forum thread and your forum username.


Regards,

Fozzy71
Customer Support
Hold'em Manager