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04-07-2017 , 06:07 AM

#226

Hand2note

Hand2Note Support Team

Join Date: Oct 2015 Posts: 1,734

Quote:

Originally Posted by blueson

i asked for a refund two times, both times my request was ignored

Perhaps your request was not made clear.
Please, send the letter to support@hand2note.com.

04-07-2017 , 06:47 AM

#227

gtlol

centurion

Join Date: Apr 2017 Posts: 110

I can agree that the support is the worst in the business. They are taking 2-4 days to answer emails and they provide inadequate answers

04-08-2017 , 01:15 PM

#228

Hand2note

Hand2Note Support Team

Join Date: Oct 2015 Posts: 1,734

Hello gtlol.
Сan you tell me what date and from which email you sent a letter to our support and received a response in 4 days?

04-08-2017 , 02:08 PM

#229

Hand2note

Hand2Note Support Team

Join Date: Oct 2015 Posts: 1,734

You can send the information to us by email to support@hand2note.com with a link to this forum message if you do not want to disclose your email address

04-09-2017 , 02:37 PM

#230

pingeras

Guest

Posts: n/a

Quote:

Originally Posted by gtlol

I can agree that the support is the worst in the business. They are taking 2-4 days to answer emails and they provide inadequate answers

I also want to mention the amount of bugs that I have reported and they can replicate but I m still with that bugs since 3months ago

04-17-2017 , 12:15 PM

#231

gtlol

centurion

Join Date: Apr 2017 Posts: 110

I tried to create a new database and when restarting h2n i get this message

04-17-2017 , 03:05 PM

#232

Hand2note

Hand2Note Support Team

Join Date: Oct 2015 Posts: 1,734

Quote:

Originally Posted by gtlol

I tried to create a new database and when restarting h2n i get this message

Can you run Hand2Note now?

04-17-2017 , 10:17 PM

#233

Rakkazzar

journeyman

Join Date: Oct 2012 Posts: 253

How can i run H2N Postgresql on another Computer and access it?

04-18-2017 , 05:19 AM

#234

Hand2note

Hand2Note Support Team

Join Date: Oct 2015 Posts: 1,734

Quote:

Originally Posted by Rakkazzar

How can i run H2N Postgresql on another Computer and access it?

FAQ. Database

04-23-2017 , 12:50 PM

#235

dotbum

in ur facebook

Join Date: Oct 2006 Posts: 1,351

What's your position on supporting MPN since the recent hand-history change?

04-24-2017 , 05:16 AM

#236

Hand2note

Hand2Note Support Team

Join Date: Oct 2015 Posts: 1,734

Quote:

Originally Posted by dotbum

What's your position on supporting MPN since the recent hand-history change?

Currently, Hand2Note supports MPN via PlanetConverter

04-24-2017 , 08:24 PM

#237

dotbum

in ur facebook

Join Date: Oct 2006 Posts: 1,351

Thanks.

05-07-2017 , 02:59 PM

#238

blueson

old hand

Join Date: Dec 2007 Posts: 1,627

i realize this is a bit late, anyhow, wanted to update this. i recieved a refund last week or sth like two weeks ago, all good.

05-10-2017 , 12:13 PM

#239

Marivus

stranger

Join Date: Jul 2016 Posts: 10

You guys really need to implement the big blinds stat, It's important to know how many big blinds you have

05-11-2017 , 05:42 AM

#240

Hand2note

Hand2Note Support Team

Join Date: Oct 2015 Posts: 1,734

Quote:

Originally Posted by Marivus

You guys really need to implement the big blinds stat, It's important to know how many big blinds you have

Perhaps, we will be able to realize to implement it in the future.

05-11-2017 , 06:25 AM

#241

Marivus

stranger

Join Date: Jul 2016 Posts: 10

Quote:

Originally Posted by Hand2note

Perhaps, we will be able to realize to implement it in the future.

It's funny because there are a lot of settings with big blinds but not the big blind stat itself. I hope you will implement this in the next versions not in the future.

05-24-2017 , 02:39 PM

#242

r0eKY

veteran

Join Date: Dec 2005 Posts: 2,960

is the dynamic vs hero hud supposed to show on party for fastfold?

Last edited by r0eKY; 05-24-2017 at 02:54 PM.

05-24-2017 , 03:57 PM

#243

r0eKY

veteran

Join Date: Dec 2005 Posts: 2,960

sorry i ment the Positional HUD is not showing on pp fastfold

05-24-2017 , 05:22 PM

#244

puska_zg

journeyman

Join Date: May 2008 Posts: 287

When do u guys plan to add Omaha?

05-25-2017 , 05:05 AM

#245

Hand2note

Hand2Note Support Team

Join Date: Oct 2015 Posts: 1,734

Quote:

Originally Posted by r0eKY

sorry i ment the Positional HUD is not showing on pp fastfold

You should use PartyCaption for Fastforward tables

05-25-2017 , 05:33 AM

#246

Hand2note

Hand2Note Support Team

Join Date: Oct 2015 Posts: 1,734

Quote:

Originally Posted by puska_zg

When do u guys plan to add Omaha?

Perhaps we will be able to add Omaha by the end of this year.

05-25-2017 , 01:33 PM

#247

r0eKY

veteran

Join Date: Dec 2005 Posts: 2,960

Quote:

Originally Posted by Hand2note

You should use PartyCaption for Fastforward tables

i have partycaption and hand2note but only a super basic hud. i want the positional+dynamic stats to show but cant find it in the settings.

i want it to look like this but i only have vp pfr and hands. thanks

05-26-2017 , 04:51 AM

#248

Hand2note

Hand2Note Support Team

Join Date: Oct 2015 Posts: 1,734

Quote:

Originally Posted by r0eKY

i want the positional+dynamic stats to show but cant find it in the settings.

You can find many different HUD on our website:

Poker HUDs and popups shop

Besides, you can create any desired HUD yourself:

Creating HUD

05-27-2017 , 11:27 AM

#249

a23k08i03s11

enthusiast

Join Date: Oct 2016 Posts: 86

Hi Andrew, I left you a private message regarding a critical error received 100% when accessing reports.

Did not see this type of problem surfacing on the thread.

Thanks !