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08-16-2020 , 03:19 PM

#976

FreakDaddy

Carpal \'Tunnel

Join Date: Jan 2005 Posts: 18,046

Quote:

Originally Posted by Steamy Kangaroo

Any news on this? HM3 issue

I contacted the developer that was looking into this. I'll message them again and let you know. No one is in the office today besides support.

Quote

08-17-2020 , 11:42 AM

#977

FreakDaddy

Carpal \'Tunnel

Join Date: Jan 2005 Posts: 18,046

Quote:

Originally Posted by Steamy Kangaroo

Any news on this? HM3 issue

Developer got back to me and said he answered you 9 days ago.

Quote

08-17-2020 , 05:33 PM

#978

Steamy Kangaroo

journeyman

Join Date: Oct 2014 Posts: 335

And where should I be looking for that answer?
Nothing on 2+2 or e-mail
When I try to login to your website it says ERROR: Invalid email address. Lost your password?
When I try to reset password it says: Invalid username or email.

Is your website down or what?

Quote

08-18-2020 , 01:23 AM

#979

Steamy Kangaroo

journeyman

Join Date: Oct 2014 Posts: 335

Finally was able to login, let me know where to find that answer which support sent 9 days ago.

Quote

08-19-2020 , 03:06 AM

#980

jjroe

newbie

Join Date: Mar 2014 Posts: 37

Quote:

Originally Posted by Steamy Kangaroo

I am using Ace Poker Solutions. I believe i've set up everything correctly.

At the start HUD was working on all Chico tables, but once I was changed to other table at MTT all HUD stopped working. While continuing playing saw in HM3 Live Play tab that all hands are being imported.

Tried to restart Chico table many times, tried to restart HM3 on break and nothing helped.
As all hands were being imported to HM3 i believe it should be HM3 fault that no HUD is showing on tables?
Where is Table Finder for HM3?

Will also send to Ace Poker Solutions as you suggested.

Thanks for help so far,
Kind regards.

------------------------------------------------

This is what I posted to HM3 thread, Fozzy said to contact You but from logical point of view if hands are being imported to HM3 but HUD is not working how can it be catchers fault?

I have the same problem as above, I found that if I stop catching then start catching again it fixes the issue, but am hoping someone can identify the problem and fix it

Quote

08-19-2020 , 02:19 PM

#981

FreakDaddy

Carpal \'Tunnel

Join Date: Jan 2005 Posts: 18,046

Quote:

Originally Posted by Steamy Kangaroo

Finally was able to login, let me know where to find that answer which support sent 9 days ago.

It should just be in your inbox. You don't need to login anywhere except your e-mail. Maybe check your junk / spam folder?

Quote

08-19-2020 , 02:21 PM

#982

FreakDaddy

Carpal \'Tunnel

Join Date: Jan 2005 Posts: 18,046

Quote:

Originally Posted by jjroe

I have the same problem as above, I found that if I stop catching then start catching again it fixes the issue, but am hoping someone can identify the problem and fix it

Make sure to update to the latest build in our forums. This was fixed a couple of months ago:

https://www.acepokersolutions.com/po...pdate-v1-04-8/

Quote

08-25-2020 , 07:48 AM

#983

lavender40

enthusiast

Join Date: Jan 2020 Posts: 77

Hi, how do i import my HH captured by card catcher+H2N to DriveHUD?

Quote

08-25-2020 , 12:53 PM

#984

FreakDaddy

Carpal \'Tunnel

Join Date: Jan 2005 Posts: 18,046

Quote:

Originally Posted by lavender40

Hi, how do i import my HH captured by card catcher+H2N to DriveHUD?

Just point Drivehud to H2n's hand archive folder and it will import them. By default, Hand2Note saves all processed hands to the C:/Hand2Notehh folder.

Quote

08-26-2020 , 07:09 AM

#985

lavender40

enthusiast

Join Date: Jan 2020 Posts: 77

Quote:

Originally Posted by FreakDaddy

Just point Drivehud to H2n's hand archive folder and it will import them. By default, Hand2Note saves all processed hands to the C:/Hand2Notehh folder.

Ok..

Quote

08-26-2020 , 05:35 PM

#986

FreakDaddy

Carpal \'Tunnel

Join Date: Jan 2005 Posts: 18,046

Quote:

Originally Posted by lavender40

Ok..

Keep in mind it's going to pull all sites. If you just want BOL then you need to isolate those ones out only by using the import file option and selecting each one.

Quote

08-28-2020 , 10:35 PM

#987

lavender40

enthusiast

Join Date: Jan 2020 Posts: 77

Quote:

Originally Posted by FreakDaddy

Keep in mind it's going to pull all sites. If you just want BOL then you need to isolate those ones out only by using the import file option and selecting each one.

got everything done, thanks for the help.

Quote

08-29-2020 , 02:30 PM

#988

FreakDaddy

Carpal \'Tunnel

Join Date: Jan 2005 Posts: 18,046

Quote:

Originally Posted by lavender40

got everything done, thanks for the help.

For sure... You're welcome!

Quote

09-04-2020 , 06:38 PM

#989

FreakDaddy

Carpal \'Tunnel

Join Date: Jan 2005 Posts: 18,046

Betonline Card Catcher update v - 1.04.9

https://acepokersolutions.com/poker-...up_v1.04.9.exe

- Fixed the issue when HUD weren't updated after the movement to new table during MTT
- Fixed the issue when some hands weren't imported after last BOL update

Quote

09-06-2020 , 02:06 PM

#990

leeasia95

centurion

Join Date: Aug 2019 Posts: 181

Quote:

Originally Posted by FreakDaddy

Ty...Btw....is there a way for the app to inform/prompt me for update?

Quote

09-07-2020 , 01:38 PM

#991

FreakDaddy

Carpal \'Tunnel

Join Date: Jan 2005 Posts: 18,046

Quote:

Originally Posted by leeasia95

Ty...Btw....is there a way for the app to inform/prompt me for update?

Yes, when there's an auto update it will let you know.

Quote

09-10-2020 , 09:36 AM

#992

leeasia95

centurion

Join Date: Aug 2019 Posts: 181

Quote:

Originally Posted by FreakDaddy

Yes, when there's an auto update it will let you know.

Ok.
Also, is it possible for the app to prompt us to update everytime you have a new patch out?

Quote

09-11-2020 , 01:21 PM

#993

FreakDaddy

Carpal \'Tunnel

Join Date: Jan 2005 Posts: 18,046

Quote:

Originally Posted by leeasia95

Ok.
Also, is it possible for the app to prompt us to update everytime you have a new patch out?

It does and it will prompt you when there is an auto update. Not every release is posted as an auto update, so you can always check here or our forums also for the latest update.

Quote

09-11-2020 , 05:35 PM

#994

Steamy Kangaroo

journeyman

Join Date: Oct 2014 Posts: 335

It for sure doesn't pop up anything when there is updates available. Don't believe I have seen one pop-up.

Quote

09-12-2020 , 01:05 PM

#995

FreakDaddy

Carpal \'Tunnel

Join Date: Jan 2005 Posts: 18,046

Quote:

Originally Posted by Steamy Kangaroo

It for sure doesn't pop up anything when there is updates available. Don't believe I have seen one pop-up.

It does.

Maybe you've just manually updated before an auto update was posted.

Quote

09-23-2020 , 12:01 PM

#996

leeasia95

centurion

Join Date: Aug 2019 Posts: 181

I'm not sure what's wrong. after updating Windows 10 on one of our PC, we get an error saying that the version won't work on that PC. any idea on how do i fix this? The card catcher still works on the other computer though

Quote

09-24-2020 , 12:58 PM

#997

FreakDaddy

Carpal \'Tunnel

Join Date: Jan 2005 Posts: 18,046

Quote:

Originally Posted by leeasia95

Ugh, yeah... this latest win 10 update is a mess. It's causing problems for tons of programs and people in general. It seems totally random though on who is effected. You can either try reverting the update (sometimes they won't even allow you to do this), or use revo uninstaller or something similar. Remove the card catcher, and then re-install so the registry is re-written. If you're still stuck, let me know and we can maybe backup your registry and then manually remove it.

Quote

09-25-2020 , 06:55 PM

#998

FreakDaddy

Carpal \'Tunnel

Join Date: Jan 2005 Posts: 18,046

Betonline Card Catcher update v - 1.05.0

https://acepokersolutions.com/poker-...up_v1.05.0.exe

- Fixed an issue when tournament id could be changed during the same tournament causing the HUD to stop updating.