Hi Guys,
Around 4 weeks ago (December 10th), I ordered two books through the Marketplace from another 2+2 member. Since I was in Canada, I didn't expect International shipping to arrive immediately. Another factor that would slow down the speed of arrival was the fact that I live on residence in university, where the mail is sent to a central mailing area, and processed to the correct destination.
The agreed price was for $40, for Harrington on Cash Game Volumes 1 and 2. Since the other member didn't have a ton of history, I suggested to send $20 first and the final $20 after the package arrives.
Today, I received an email informing me that a package of mine had arrived. When I went to pick up the package, it was in a plastic cover I with the following letter on the back:
"Dear Customer,
We sincerely regret that your mail item is damaged. It was found in this condition in the mailstream.
We realize your mail is important to you, and we are always concerned when mail entrusted to our care is damaged. We continue to improve our processing methods to help reduce occurrences of mail damage in our system.
You may call Canada Post at 1-800-267-1177 or visit our website at www.canadapost.ca, if liability coverage applies. Please note the packaging and contents may be required.
We apologize for the inconcenience.
Sincerely,
Canada Post"
The package seemed to be ripped open with a medium size tear on the bottom center of the package. I opened the package and found only Harrington on Cash Game Volume 1.
What is my next step to getting this situation fixed? Has anyone had any similar experiences where their package was damaged?
Thanks
James