My apologies, I'm having a problem with Pokerstars concerning a cashout in regards to staking and I wasn't sure where to put this.
First let me say, after Black Friday I'm very apprehensive about leaving funds online, even a few hundred dollars. This past week I loaded approx. $600 into my Pokerstars account primarily to stake 2+2 members. Fortunately one of those members had a pretty good week and I profited a few hundred dollars. I went to cashout most of the funds today and Pokerstars refused the cashout.
Here's the email I received:
Quote:
Hello keyguy1967,
After a routine review of your latest cashout it has come to our attention that most of the funds that you cashed out came directly from a transfer received from another player on our site.
Our transfer tool is only meant to help players fund their accounts when they are unable to deposit with deposit options currently available to them. All funds added to your account via transfer must be used to play at our tables.
We are restricted by our license agreement in the Isle of Man and this prevents us from being able to offer a real money transfer service for the purpose of cashing out.
In this case, your cashout has been cancelled and funds have been returned to your account balance. You are welcome to play with the funds or to return it back to the sender.
You should use a money transferring service outside of PokerStars for transfers which are not meant to be played at our tables.
We thank you for your cooperation and understanding.
If you have any further questions please feel free to contact us at any time.
PokerStars Security
Now I realize we aren't talking about a large amount of dollars, but they are mine after all and if I want them shouldn't I be allowed to have them without donking them off on Pokerstars.
Is this a common problem concerning transferred funds?
Once again mods I'm sorry if I posted this in the wrong area and could you please move it to the appropriate area if need be.
Thanks.