After all the fees that I have paid for PokerStars, you have to love their automated responses...
Quote:
Originally Posted by DaFooFighter
Is someone able to check with stars if the investigation is still ongoing?
Thank you for contacting us. Your email was escalated to me as a member of the PokerStars Game Integrity Team.
We are indeed aware of the online discussions alleging a group of accounts to be operating poker bots. Please rest assured that we do not tolerate such activity on PokerStars. We have an extensive arsenal of detection tools in order to ensure that each player is a human being and playing without the use of prohibited programs.
Firstly, we note that the discussions include a list of accounts that are assumed to have been closed due to lack of recent activity. We can confirm that a number of these accounts have indeed been closed for violations of our Terms of Service, but this does not hold true for every account mentioned. Due to our strict privacy policy, we are unable to disclose User IDs in the context of fraud, nor offer comment as to why accounts we might have previously investigated may not have any recent activity.
As for the numerous active accounts mentioned, we do understand the concerns surrounding their playing statistics. Our access to all hand histories on PokerStars allows us to analyse any similarities in playing statistics between these accounts, as well as every other account. However, similar playing statistics alone is not sufficient proof wrongdoing, and we must do our due diligence to ensure that the correct resolution is reached. Our investigation includes, but is not limited to, reviewing their software and playing environments, how they interact with the PokerStars client, as well as analysing their activity in real-time and conducting Turing tests.
We understand your eagerness to have this situation resolved as quickly as possible. We kindly ask for your patience while we thoroughly investigate this matter. The integrity of our games is of paramount importance. There are large amounts of money being moved around our tables, and to ensure that nothing inappropriate is taking place, we must conduct complete reviews. These are serious matters, which must be reviewed carefully. Such investigations do not take minutes or hours, they can take days or weeks. Allegations of cheating in poker are very serious. As such, we cannot do this lightly. Due process must be followed.
PokerStars is regulated and subject to the rule of law. We have chosen to be based in a strong regulatory regime because we believe that regulated online poker is in the players' interests, and because it is good for the industry. A natural consequence of this is that accused players must be given a presumption of innocence, and that we must consider their situation fairly and reasonably.
At this time, we are unable to provide further comment on this case as the investigation is still ongoing. We are doing our utmost to investigate this matter thoroughly in order to reach the correct resolution.
Thank you for your understanding in this matter, and for your continued patience. We will contact you with further details as soon as we are able.
Regards,
Ian Y
PokerStars Game Integrity Team