Quote:
Originally Posted by Garrincha67
Sorry to hear this has not been resolved and they putting you through a loop. I only play the free-roll's on Fantasy Bet and use any winnings from that to play paid entries. I have no experience of making a withdrawal from them and your experience is saying a big red flag against the site.
We all have to be extra vigilant after similar experience with Mondo and the debacle with Fantasy Aces using customers funds then declaring bankruptcy.
It is ridiculous what is going on in some of these operators and best to narrow down to a few that have demonstrated trust worthiness.
During the time I have tried to withdraw my money they credited my account with Free tickets to play in the latest contests. They probably think that all their customers are degens and once I start playing in the contests with a free ticket I will quickly blow through the rest of my BR rather than withdraw it.
Its notable that on January 20th they said to me:
"Do you have full iban number? Its easier to send payments using iban and allows for less errors to occur
and we can also ask for iban trace should something again happened (lord forbid)."
Today they email me:
"Thank you for your update. I am following up with the payment provider. We will proceed with an iban trace as that is how it was sent to you."
Its almost as if they knew in advance that they would need to do this IBAN trace.
For me things like this make a mockery of the whole system. The UK Gaming Commission badge on licensed websites is there to give the consumer confidence to put money on these websites. Then when things go wrong they dont want to get involved and direct you to someone like IBAS who wait a month then tell you they will deal with it in 10-14 weeks.
Seems like the whole system is set up to allow them to hold on to the money as long as possible so that in the event the company does dissapear they dont have to pay off anyone who tried to make a withdrawal in the last 6 months or so. This is what you would expect from some shady offshore unregulated gambling website, the fact they are UK based and regulated by UKGC doesnt seem to have made things any easier to get the money back.
From what I have seen on the IBAS website and filling in their forms it seems they mainly deal with disputes regarding settlement of bets, as in if you wanted to argue about the identity of a goalscorer and the bookmaker disagreeing like the Jonny Evans/Gareth McAuley goal at the weekend. In my case there is no dispute I just want my money back. So I am prob gonna have to wait 14 weeks then IBAS will just say: "yeah we agree you are entitled to your withdrawal we have told them to send you the money." Then we go round in the same circles again.
To be honest this isnt a gambling dispute, its fraud/theft. A company has taken my money and wont return it. I should probably just contact the Police at this point and see what they say because I am going to have to wait another 14 weeks on IBAS anyway at this rate.