Quote:
Originally Posted by WorldCupDanB
Really sorry to hear that and it is quite worrying, I raised the transaction logs not being fit for purpose a couple of years ago and they never improved them. I basically took the view (which is the same case for a number of the sites) not to play with too much cash at a time and just accept there may be some mistakes, if not you just spend your whole time trying to keep track of it all.
They have a gambling commission licence in the UK so I would at least send them this link and say you will refer the matter to the Gambling Commission unless they respond adequately, hopefully they will then prioritise resolving the matter for you- http://www.gamblingcommission.gov.uk...-operator.aspx
I hope it gets sorted
Thanks! I agree 100% about the transaction logs not being fit for purpose, the whole account section is a joke. I have played on some really crap poker sites and gambled at relatively small online bookmakers in my life and have never came across anything so bad, it is 2016 FFS!
Definitely a sensible approach not to keep much on there, I am unfortunately going to swerve this weekend on there unless they sort it before then, even if they somehow miraculously do I will keep it to 1/3rd of usual stakes.
Thanks for GC link, had spotted that already on their site and was planning on threatening with that and tweeting their VP of Marketing and contacting their CTO on Linkedin if it isn't sorted in the next 24 hours.
Randomness of response is a joke. I wrote several well thought out and polite emails that went unanswered, then I wrote a shorter one chasing them up and they answered almost instantly with some naive comment about the extra money (for right finishes) being credited already, which wasn't even the problem!
Think I know what forum you are talking about, have seen threads were they responded to someone complaining about withdrawals taking a long time?