They removed it for a while. Are they too ******ed to differentiate between tournaments and cash games?

I'm still waiting for some type of compensation for losing half my stack with a set of Kings but RPM s/w locking up. Why hasn't anyone contacted me about that? Oh right. They don't care.

Please send an e-mail to manager@rpmpoker.eu from your registered e-mail address with the hand ID and this can be looked into for you to see if there were any issues with the client at that time. If there were [client issues], steps can be taken to secure you compensation. Alternatively, if there were no known issues you would not be recompensed for your loss.

lol

if that's the case, then RPM owes me a truckload of money...and to a bunch of other people who have rountinely complained about the software locking up

ETA: one simple example is let's say I'm on 6 cash tables and want to see what time i started my session...so i click on the real money ledger to figure it out. once i click on it, everything freezes, and i end up timing out at every single table. the software doesn't unfreeze until the ledger finally loads, which takes far too long to load in the first place.

another is that every so often, at the beginning of a hand, the software will auto-sit me out at one or two of my tables for no reason.

i really do not understand how, in 2012, the software of ANY site freezes. PokerStars and Full Tilt NEVER froze on me, and i actually ran other programs and etc. while i was playing. on this site i run nothing and still have probs, as do others.

The LOL part of that post was "with a set of kings." There was no "against" or any other details. I guess a set is winner take all nowadays. Sucks if the SW freezes, but things happen. If you want flawless SW don't play online poker in the US.

Basically. That's why I never complain for compensation. But when Seth chimes in he'll look into it, it's hilarious and frustrating at the same time because there are threads with dozens of players complaining about the software locking up and site reps are acting dumb like it isn't their end that's screwed up due to primitive software.

And if Mr. Set O' Kings gets some kind of compensation, then I want at least ten times that amount, because I have been getting screwed out of pots for the entire duration of playing on RPM (since mid-May 2011).

Don't "look into" the situation, just get yo ****in' weight up, Merge! The upgrade was merely a decent step in the right direction, although it was the most unsmooth transition ever and took waaaaaaaaaaaaay too long.

The result will most likely be that the servers did not lock up at that time and so it is not their fault. And they are probably right in that it was on the client side. However, the Flash based client they use is going to lock up just by the nature of the underlying architecture of that technology.

But in RPMs defense, although the "sorry for the inconvenience" response is annoying, it is a Merge problem over which Seth and Jon most likely don't have a lot of control.

It was against a board of AK9 rainbow. Could I have lost? Sure. Not too likely though.

Seth - I went through this with either you or Jon once before with the old, even junkier s/w. You were of no use to me so, while I've sent the e-mail you suggested I send (including a screen shot), I'd bet you money they don't compensate me. And I'll get the same vague BS answer as you gave me when I worked with you guys on this same type of issue previously. I doubt anyone ever gets compensated.

I'm not blaming Seth or Jon specifically, but they are representatives of the company they work for. And all they do is spew the company line. And I don't care if Merge wrote the s/w. If RPM uses it they're responsible if it chokes. Their s/w is the ONLY thing that ever locks up on my computer, and simply forcing it to close via task manager and starting it again resolves the issue, every time. But whenever it happens it's in a hand I am involved in. It never happens when I'm just hanging out waiting for a decent hand to play.

All I know is this. If another option comes around that I think is reliable and not too much of a hassle to switch, I'd go in a heartbeat. Heck, Full Tilt still owes me money but if they came back to the states I'd go play there again rather than have to deal with this. And I don't think that's the type of attitude RPM should be wanting their customers to have because at some point there WILL be other options. They should want people to be happy with their site instead of playing there simply because the options are so limited.

I started a thread about this but figured i would request it her too. Can merge change the tournament tab so it shows all tournaments when clicked instead of ALL Holdem when clicked. Also can it adjust it so clicking stud or draw brings up all stud and draw instead of Stud hi and 5card draw. I think these default tab issues are one of the reasons that the volume is down on non holdem tourneys.

that is also true for PL and NLO8. people who don't use the filters just click on PLO8 and ignore NLO8, and NLO8 traffic has dropped a bit

WHEN IS THE SOFTWARE GONNA BE FIXED? OR AT LEAST BROUGHT UP TO THE LEVEL OF THE SOFTWARE IT REPLACED. WHEN?

Seth,

It's been two days and I haven't heard a peep.

Bump. No wonder this forum is a ghost town. The customer service is about as good as it is through the client. Site had potential.

When will you fix the Limit rake? Its been over a year now

Live chat is available 7 days a week through the client by clicking the Live Chat tab or by visiting RPMPoker.com. You can also PM me directly or email jon@rpmpoker.eu if you have any inquiries that need to be looked into.

Seriously???? Look at my first post about this issue. I posted what live chat told me. Then YOU told me to e-mail. So I e-mailed. Are you guys going belly up or something because it seems like the level of caring from people associated with this site, and the level of pushing stuff off to others, has increased markedly in the last few months. In any case, I've forwarded to you the e-mail I sent to the e-mail address you told me to send it to a week ago.

Just to conclude this issue, here is Jon's reply to my e-mail:
So, at least we know that at RPM it is standard operating procedure to not respond to customer inquiries if they don't find anything of note. That's pretty horrible customer service. And, of course, that's the same vague BS answer I got the last time I reported this kind of issue.

To be fair you completely over reacted to the issue and made it a much bigger deal than needed. The client froze. Things happen. They determined it was not on their end. You can't determine that it wasn't your own computer just freezing.

Sure I can. The only thing that froze was their client. I generally have 6-8 programs running at any given time. None of the others EVER experience issues. Quite honestly this is the most stable computer I've ever built. This has happened repeatedly with the RPM client, both the old one and the new. All I have to do is force their client to close and open it again and all is good. Except, of course, the hand is over and I lose a good chunk of my stack. I'm not the only one to complain either. Given the light amount of traffic this forum gets it seems a number of people have also experienced the same issue. Extrapolate that to the number of players that use RPM and it seems to be a lot more widespread than just me and a few others.

I don't consider it an overreaction. It's happened time and time again, and ALWAYS this is the only application that locks up. They should be able to offer me an explanation better than "we didn't find anything."

holy crap. So they just took the whole site down without notice in the middle of tournaments, and they took our entry fees to boot.

Dude...We all know it's the client. Dozens of players have complained about it. Whatever they're using to run their **** is garbage. It may be functioning correctly, but tallest midget ldo.

PokerStars and Full Tilt never, ever had functionality problems as bad as this for me. They're just giving a bull**** answer because they can't do anything about it. They're either incompetent, can't afford an overhaul, or both. The environment for online poker in the USA isn't helping either.

But one thing is clear. It is NOT our computers. Even if it is, it's still their fault because they don't even have the werewithal to figure out why we're having problems. In other words, their support staff is clueless about solutions/troubleshooting/overall technical support.

I haven't had RPM freeze on me since the first week of the new software. Maybe I'm just lucky. It's far from perfect and needs improvement, but when I choose to play online in the US I take these risks knowingly. I'm sure not going to cry to support for a refund if the client freezes on me, which is what this was all about.

Meh, we're in agreement, I don't care for the refunds as I, like you, take the risks knowingly. However, there's more than enough evidence to suggest their software is costing us money, and as egregious as s2k's complaints are, they're legitimate imo.

Their software def improved from the upgrade, but it's nowhere near good enough and it's ridiculous that they can't at least not give us bull**** responses or work with us to figure out glitches in the freakin' software upgrade thread of all places. Maybe he and we don't deserve refunds, but the least they can do is not be so full of **** and acknowledge the endless complaints (some of which are wrongfully deleted) that get posted on these forums.

When FT had the "Answers Thread" we bitched about the software when they put in a new HH system which was ruining stability, and the rep had an open dialogue with players/posters and eventually figured out and told us that flash was screwing things up and that eventually they'd get it out when they can. And eventually they did and things ran smooth again. What is so hard about that? That is so much better than "there's nothing wrong with our end, can't help u brah" which is effectively what we get here.

ETA: Ironically, an earlier post ITT mentioned flash as possibly being part of the problem on Merge. It would be nice if a rep could acknowledge this and pass it to Merge management, and Merge management actually respond with a non-bull**** answer that ultimately ends up in dialogue that proactively eradicates the problem.

Flash has been mentioned as the problem all over these forums. It is for sure the issue. It just sucks. Period.

They know it, but I am sure they think it is too cumbersome to convert their entire code base to another platform. Converting from one language to another is a huge PITA on a large scale system so I understand that. Still, I am in complete agreement with you in that if they just came out and said "yeah, it sucks, but it is what we are stuck with for the time being. We're trying to find something better" then we could at least feel like we are getting smoke blown up our dresses when an problem does arise.