Quote:
Originally Posted by Rook1969
I played a $.50 rebuy satellite to the $100K yesterday. The prize pool was large enough for 2 $109 tickets up top, but there was enough left over for 7 $11 tickets and $9 cash. When I registered for the tournament, the only prize that was guaranteed was 1 $109 ticket. I did ok, but didn't quite make it to second place, busting in 4th for an $11 Satellite ticket.
At first I was happy, because even though it wasn't the $109, it was a profit as I was only in for about 5 units, and I'm not normally rolled for $11 tourneys, so it would still be taking a shot for me to play in one.
Then reality hit, it's a satellite ticket, and can only be used to play another satellite. Ok, fine, I find a freezeout satellite and have another shot at the 100K. But no, every $11 satellite on Merge is a rebuy. Note above where I said I'm not normally rolled for $11 tourneys. I do play rebuys, mostly $.50 and $1 tourneys, and I would never enter one if I only had enough for the original buyin. So now I've spent $2.60 or so, and a couple of hours of my time to be "awarded" with a ticket that would cost me at least $20 more to use properly.
I PM'd RPMSeth about this, and got a one line response that the ticket cannot be converted to cash, although I never asked it to be converted to cash. So I contacted him on Skype, to try to better explain what was wrong with this situation.
This got me nowhere as Seth just told me it was against policy to convert a ticket as it somehow costs the poker room money to do so, and "i'd urge you to be more careful of the tournaments you enter if you would rather not receive one of the prizes offered." This part really irked me, as when I entered the satellite, it was for a ticket to a FREEZEOUT, not a rebuy, and the only thing in the prize pool at the time was 1 $109 ticket. But it's my fault I entered a satellite to a freezeout tourney and won a ticket that's only good on rebuys.
I've been a fan of RPM since I signed up with them several months ago, and I've always talked them up to my friends and aquantainces, even signing up players as an affiliate, but the attitude I've gotten from Seth is really damaging the way I feel about this company. There aren't alot of choices for US players, but there are choices. It's getting harder for me to recommend anyone choose RPM when apparently customers no longer matter and policy is an excuse for inaction rather than a means for doing the right thing.
This policy needs to be changed. If tickets are going to be awarded that aren't announced in the tournament description, then they should at least be usable for any tournament of that buyin. The simpler change would be to stop awarding tickets that aren't the ticket people are playing for. Just pay out the extra in cash.
This same issue with converting tickets to cash / reclaiming a ticket to issue a new one after a satellite win has come up a few times. I believe I have explained the reason in this thread or another related thread previously, but I can't seem to find it, so I'll gladly explain once more.
The ticket issued through your satellite win was created by funds from tournament buy-ins from players across the network. In this particular satellite, when there are excess funds in the prize pool but not enough to create a new $109 ticket, each $11 extra is put towards issuing an $11 ticket in order to give those that came closer to winning an extra chance to qualify for the $100k Guaranteed; a consolation prize. In the instance that there are extra funds that do not add up to $11, that prize is paid as cash, as occurred here with the $9.
In order for RPM to exchange the ticket for cash or for another ticket, the ticket must be expired from your account. The expiration of this ticket does not mean RPM reclaims $11 to reissue you in a different form; it just prevents the ticket from being used. Issuing cash or a new ticket costs RPM Poker the price of the ticket. This goes for a ticket of any size, whether $2 or $215. As a matter of policy, RPM does not exchange tickets for cash or new tickets, and the prizes in this tournament were given as they were intended to be.
While I understand that this may not have been the answer you were hoping to hear, the $11 satellite ticket you've won can be used properly to buy in to any satellite tournament with an $11 buy-in, and can certainly be used to take another shot into qualifying for the $100k Guaranteed.